Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.79

3.8 Rating 2,396 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,396 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 16th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you are reading this, before booking them, think of yourself as very lucky as you probably haven't spent any money yet. And whatever you do, don't, and definitely do not give them your credit card details. If, like us, you are £1,500 down the tubes and still have a broken toilet, then I commiserate with you - what can we do to put cowboys like this out of business? And the Customer Service Manager of the Year award goes to Michelle Docherty/ Dougherty and her able assistant Mr Richard Head. What a piece of work she is - proudly bragged that she has been disservicing customers for 12 years!!! Interestingly they remarkably have a 3.8 rating out of 5.... but if you read most of the reviews a lot of the 1's say they would rather have given 0... so I suspect that score should be low 2's.... absolutely atrocious.”

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Posted 1 year ago

“attended at the requested time slot Engineer explained everything. All mess cleared up & site left clean. Would highly recommend.”

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Posted 1 year ago

“A rip off! They are quick to take your bank details after booking on the phone. Engineer came to install gas cooker but decided not have the work carried out due to the extra cost for fitting etc. Engineer was only there for a few minutes and got charged a ridiculous call out fee of £ 106! Totally unacceptable! Don't use them!”

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Posted 1 year ago

“I called PlumbingForce about the installation of a gas cooker. I phoned on the Friday afternoon and was offered an appointment between 9-1 the next day. I was advised of the £99 hourly rate when I called and also the charge for extra parts if needed. I was contacted in the morning to say that the engineer was running late and they wanted to check that someone would still be home ( this wasn’t a problem as I was home all day) I was contacted again at 4.30 to tell me the name of the engineer and an expected arrival time. He arrived within the next hour and was efficient and friendly throughout. The job was done and finished within 45 minutes. Communication and conduct was good throughout and also reasonably priced. I would recommend this company.”

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Posted 1 year ago

“Challenging as not quite a scam but very much taking the proverbial. Arrived late after booking. Told one story then tried to charge excessive prices to fix an issue they said was simple. I’ll fall short of saying they are disingenuous but their honesty leaves a lot to be desired. Avoid and go local”

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Posted 1 year ago

“Abolutely terrible. Engineer switched off our boiler during freezing weather and promised would be back first thing the following morning. After multiple calls on our part we finally arranged for the engineer to revisit 48 hours later. Incredibly rude, patronising customer service agent (Michelle). Constant promises to call or send things, which never materialise. Avoid this company like the plague”

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Posted 1 year ago

“Worse company ! The engineer is a fraud Did not properly check and made incorrect diagnosis of the issue misleading me to agree on replacing the entire panel for the boiler. Not answering relevant questions, being dismissive . I finally did not commision them And guess what another engineer did the job in 10 min without needing to replace the panel of the boiler . My complaint is still not handled”

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Posted 1 year ago

“One star is too much. Total rip-off. They did send someone the same day but at a cost of £150 plus VAT. He said the automatic air vent needed replacing and they would send an estimate. The estimate was £65 plus VAT for the part plus £225 plus VAT for fitting - total £348. The boiler was left switched on but with a notice saying "Danger do not use" and it has been working fine for the last 6 days. I googled the part and found it cost £13.20 including VAT so I refused their estimate and ordered the part myself. My usual plumber came today to fit it and said the part did not need replacing and nothing further needed to be done - so I now have a spare AAV and just paid the plumber for his petrol.”

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Posted 1 year ago

“It seems that other customers are not happy with their service either. When I got the final bill I was charged for two hours. He was only hear for one hour? The parts were invoiced for £240. When I checked on line, genuine Baxi parts only cost £76.97 a difference of £163. Still in dispute with them. Wouldn't recommend them, as over inflated parts cost.”

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Posted 1 year ago

“Booked this company to service boiler due between 2pm and 6pm Chris called at 5pm to advise they can’t make it. I had booked half a day of to be there no apologies seems to me they make as many bookings as they can and hope they can get there and they are not the cheapest would not use try other companies first there are better and cheaper out there.”

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Posted 1 year ago

“Horrible service of my fireplace / destroyed the lining!!! Not replacing the damage!”

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Posted 2 years ago

“Avoid at all costs. This company are ruthless scam artists and thiefs. I have reported them to Barclays bank fraud to get my money back. Literally use any other company than this one. They will screw you completely then block your number and email and whatsapp after taking your money. They won't provide a report or invoice etc they took hundreds of pounds from me to fix to valves on a boiler then as soon as i had paid because i wasn't on site never did the job literally took my money and walked then blocked me when I tried to contact them since. It's unbelievable.”

Helpful Report

Posted 2 years ago

“DO NOT USE I wanted a dishwasher plumed. The engineer arrived and said he had to get some parts! Surely he should have parts in his van! He came back after 30 minutes and said it would be another 1 hour to do the work! They take your card details prior to work being done. I phoned the office to say cancel the job as it would cost too much! They took £144 regardless of work being done! RIP OFF COMPANY I got another plumber to do the job! It took him 20 minutes and he charged £75”

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Posted 2 years ago

“Visited for leak & service, condemned my boiler, with no provision for heat & water. When given contradictory report from original installers, they have just ignored. Avoid Avoid Avoid”

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Posted 2 years ago

“Despite atrocious weather Richard Emms turned up within 4 hours of me calling Plumbingforce and then in the cold and pouring rain he spent an hour fixing my gas leak after 5 days without heating and hot water you can imagine how grateful I was just wish I had called them sooner”

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Posted 2 years ago

“This company charges over the odds for all elements of their quote. They charge £1,200 per day for labour. They charged me £1,800 for just under 8 hours work. How does that equate to 1.5 days? They charge £500 for additional 5 years extended warranty when the boiler manufacturer already provides 7-year free warranty if boiler installation is done by one of their approved installers; and PlumbingForce engineers are approved by this supplier. So effectively, I paid £500 extra for an additional 3-year warranty. The boiler unit with flue and additional kit costs less than £1,700 including vat. When you factor in supplier discount to PlumbingForce, its much less than that. PlumbingForce refuse to provide a copy of the original invoice from the boiler supplier for my records. They charged me £4,080 to install my boiler when several quotes like for like with exact same qualifications, certifications and same 10-year warranty came to £2,000. The gas engineer did not plug a leak in the filter at the end of day 1 leaving our hallway carpet wet. Had we not noticed, it would have been a disaster. He also did not ask for a vacuum to clean up the mess in the hallway. Very unprofessional. Finally, the current operations manager Michelle is very rude. She was very rude and curt on the phone. She does not respond to emails and when she does, she deliberately, sometimes, replies in CAPS, to shout back. She has at the time of typing failed to answer all my questions. There is no point sending emails to their enquiries email . She is one of the people responding to emails received, expect nothing short of extremely poor customer service. If you need a gas combi boiler installed with a 10-year warranty for a 3-bedroom house, it should cost you no more than £2,000. Shop around online, get a few quotes, speak to the boiler manufacturer/ supplier about the warranties available. Remember, a gas engineer hourly rate is about £60 per hour, even in London, so a day rate should not be more than £480 (£576 if they are vat registered). A boiler should not take more than 8 hours for installation by one engineer. Do not make the mistake I made, do not pay double the amount required. Get your quotes in and Do NOT USE PlumbingForce Ltd.”

Helpful Report

Posted 2 years ago

“It started when I had a new cooker delivered. The guys that came to install said there was a gas leak. Seeing PLUMBING FORCE advert we called for help. After a bit and a bill for £2,754 the leak was fixed. During this time an engineer noticed my gas fire might need checking for stability, and it was disconnected. This is where the fun starts. Appointment 1 Phonned to ask to have the fire reconnected. This was cancelled by PF due to engineer being on holiday. Appointment 2 Engineer came out but was not qualified to fit fires,he thought he came to fix a leak.When I asked why send out a non competent engineer iwas told the office would call me on Monday to re schedule. Needles s to say I got no phone call,l had to phone them. Appointment 3 Time arranged then PF cancelled due to sickness, understandable but very frustrating.Then told on a Saturday try a third party and send them the bill,but where would I get one on aSaturday afternoon on a Bank Holiday weekend? Told I would be first on the list on Tuesday between 8/9 am When they didn't show I tried phoning.Got through only to be told I was not on that days list of jobs. After going ballistic on the phone I was promised and assured they would be with me on the Wednesday morning between 8/9am. But you guessed it they didn't show When I was phoned and told this I insisted they come even if it ment they had to work overtime. Eventually they turned up and went to put the gas fire in. Ofcourse being classed as a new fit a smoke/fume test had to be done. Only a little bit blew back , but it was enough to stop the fitting. I was told to get the chimney swept. This I did,but when I phoned PF I was told that they couldn't fix the fire in,because they didn't fit gas fires. When I asked why they disconnected my fire no one would give an answer I asked to speak to the Customer Service Manager,but was told she didn't speak to customers.WHY? I did finally get an E-Mail from her saying this would be looked into.I was told engineers in my area don't do fires. So why disconnect my fire in the first place. But as usual with this firm I have not heard anything more,after being told l would be hearing from her. All l would say to anyone reading this is don't trust them.They are not reliable or customer orientated. This seems to be bourn out by other reviews on this page. I have now got somebody else to do the work who I trust. Needless to say I won't be using PF ever again or recommend them to any body else.”

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Posted 2 years ago

“I asked for a quote for a bath to be installed in my shower room. Took them 2 cancellation to come and view my project. The person who cam did not show much of an interest. The only reason he came was to take £30 from my bank account. No quote was given. I call 4 times to get a quote but I was ignored. Could be because I had an accent and they just took me for a ride. Well, I will now need my money back for no job done.”

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Posted 2 years ago

“Sam turned up, very clean and presentable. Explained what he was doing and why he was doing it.Made sure everything was working before he left.Very clean whilst working Definitely recommend this company Excellent engineer”

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Posted 2 years ago

“Be carful Not using this company Incompetent and dangerous They over charge and falsify the hours spent on work The big question how the authorities give green light to a company like this one to operate ?”

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Posted 2 years ago

Plumbingforce is rated 3.8 based on 2,396 reviews