Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.79

3.8 Rating 2,396 Reviews

72 %

of reviewers recommend Plumbingforce

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3.8

Based on 2,396 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 16th January 2024

Anonymous

Anonymous // 01/01/2019

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“We requested two taps being repaired. The kitchen tap levers are now in a different position (they should have been left the same whatever the reason, we only needed the o-ring replaced, why inflat the job?), the hot tap is a lot stiffer than the cold tap, they're 45 degree tap levers and the full range of flow is now just in 10 degrees, so they're over sensitive with most of the range now being pointless. The bathroom tap was fixed fine, but the whole tap is now a bit loose against the sink and i'll need to tighten it. He also did some extra work to the toilet, we signed off on this so it's fair enough, but in hindsight it wasn't that much of a problem. The cistern would stop flowing eventually. Cost us an extre £125 odd. When quoted the price over the pjone of 99 per hour it wasn't mentioned that that was exc. VAT. I guess a lot of people would consider this, but probably not many domestic customers. The full cost for two easy tap repairs and the additional toilet work was over £450! Overall the job was inflated with pretty poor quality. We just needed an o-ring replaced and an insert replaced for the other tap. Won't use again. Update: from 12 days later, the kitchen tap is now leaking again!? Literally what did we spend £450 on. Will be calling tomorrow to get a fix. 2nd Update: said they would get another engineer out but said they would charge us if it wasn't because of a part they used. For the high price and shoddy work it's not worth the risk. I also asked that if the leak was found to be for another reason, that should have been spotted during the first expensive visit and a FOC visit, but they disagreed. Mad way to operate.”

Helpful Report

Posted 2 years ago

“Called Plumbingforce due to water leak from loft tank causing ceiling to collapse. Engineer arrived, very pleasant and polite and performed work for a £200+ charge. The problem was not solved and a second visit by the say Engineer revealed a split in the water tank and the comment "How did I miss that?". My insurance policy did not cover me due to the split being the cause of the problem and no damage occuring which needed physical repair. Result is a quote for £1000+ which I would have to find out of my own pocket. Contact with the company involved a 'conversation' with the Operations Manager which was disgraceful. Having been asked about the situation, the person persisted in talking over me and, from comments made, clearly not listening to me. Result of this shambolic customer service was my getting annoyed and then bring told not to 'shout at me'! Despite the appalling outcome, I am expected to pay the full cost without any compensation for the low standard performance and the lack of customer service demonstrated by a 'Manager'!”

Helpful Report

Posted 2 years ago

“Absolute cowboys. I'd give zero stars if possible. Exorbitant fees but i did know these at outset as i was desperate. Their 'technician' was in and out 15 mins and said he'd sorted it by simply unscrewing and re-screwing the pipes. He was more concerned with getting out asap (it was xmas eve). He did not fix the issue and on coming out again said it would cost another £176 plus parts to have another ago. I called s0meone else out who changed the value over in 30 mins for £50. Plumbing force refuse to address their awful service. Definite 'rogue traders' so just be on your guard.”

Helpful Report

Posted 2 years ago

“disgusting company.... broken toilet handle ...... charged me £522..put wrong parts in toilet.told me id agreed and signed for it ..absolute lie.toilet flooding now .wasnt before.sent another man..charged me another £118.80.was told i needed a new toilet.approx £600. then found out the part theyd put in wasnt compatable..they could order the part but another £118.80 plus parts .rip off company.....avoid avoid avoid”

Helpful Report

Posted 2 years ago

“Plumbing force? More like plumbing fraud! Do not touch with a 10 inch barge pole... Flush wasn't working on my toilet so I had them come out to fix it... £260 later for parts and labour + VAT and the plumber" ripped out a pipe and failed to give a clear reason as to why it needed to be taken out (especially considering that he initially said we just needed a new siphon) . In the process of ripping the pipe out he also managed to put a substantial crack in the toilet, meaning that I needed a new pan and seat and was billed £750 for parts and labour on that job to be carried out the next day. No apology from the plumber for breaking the toilet. £1000 to fix the flush on my toilet. What an absolute joke!! Does plumbing fraud think people are made of money?! Or do they just not care who they rip off? Plumber came back the next day and fitted new toilet as I felt I didn't have much choice in the matter once he had broken our perfectly good one. He left the old toilet in the hallway! So after all that he couldn't even dispose of our old loo for us. Furthermore I phoned the number on their site to make a complaint and this number is only for making bookings. There is no one to speak to on the phone to make a complaint and I was told to email them my complaint and that the person I spoke to would make sure someone got back to me as a matter of urgency! I sent the email at 8am and heard nothing back all day. I later read on the website that complaints are to be made by letter. So I wasted my time and even took time out of work to compose my email to then later have to faff on and write and print a letter to post out to them in the evening. I am fuming!”

Helpful Report

Posted 2 years ago

“Awful experience, avoid this company at all costs! I paid £30 for a plumber to attend my house to give me a quote, he was rushed and kept telling me he needed to leave and would send my quote the same day. Instead, later that day my card was charged £426 without my authorisation. I then spent 3 hours of my time calling Plumbing Force customer service to establish why this was taken and get my money back. Customer service was poor, and it took me 5 days to have my money refunded. After this I sent in a complaint and received an incredibly rude and unapologetic response, and I was then ignored. A nightmare and no remorse from Plumbing Force for the issue they caused.”

Helpful Report

Posted 2 years ago

“Hi l booked plumbingforce for a shower I wanted fitted ,the guy came in looked at the shower and said I can’t fit it but still charged me because l had given them my card details before or else they would not book appointment, and took my money out straight away , please stay away from theses people and came a few hours later than expected, I am going to complain and through my bank also ; and did not tell when l phoned for an appointment that if they could not fit shower I would not be charged and should have asked myself before l booked them , also said should have read the small print and got me sign as soon as the guy came entered my property ,stay away from this company.”

Helpful Report

Posted 2 years ago

“Totally useless, unless you like being messed about and loosing money on deposits for other essential works AVOID!! Booked a job month in advance, when didnt turn up rang to find out they had changed the date without informing becuase original was bank holiday which knew when booked it. Then that date they rang and cancelled and rearranged for morning of last day before work with notes added to how essential it was to be contacted midday to say going be late and in afternoon to then be called mid afternoon to say wont make it today leaving everything messed up and needed cancel essentiall work loosing deposit. Whats the point in booking dates if they cant do it and to continue giving lies to put it off rather than say NO and give time to make other arrangments, a total and utter joke of a suposed service”

Helpful Report

Posted 2 years ago

“Ridiculous, waited all day on Saturday for a gas engineer to install a new hob, he turned up at 3:30pm, stayed for 10 minutes, said he didn't had the tools required and left. Plumbing force still charged me £118 even though no work was done and they engineers charge per hour, so there is no way they could know how much it would costs before the job was completed. Contacted my bank asked them to stop the transaction and cancelled the appointment for next Saturday. Do not use, they are an absolutely joke.”

Helpful Report

Posted 2 years ago

“I would give 0 if I could. Waited in all day Thursday for engineer to connect new cooker simple enough job. Never came said he had hurt his hand. Rearranged for Saturday Didn’t come said there had been gas leak in that area and engineers had been called to deal with that. Do this company think we are idiots. Such riddiculous excuses. Wasting peoples time and quoting silly prices for small jobs. Do not use”

Helpful Report

Posted 2 years ago

“Appointment booked for Boiler Gas Safety Certificate and service for 11/04/2022 between 8 am and 12 midday. Had a call from the Gas Engineer at 11 am to say running late but he will try for between 2 and 6 pm. When this was questioned as a definite was told no. Then was told if they didn't make it we would have to rebook. What is the point of making appointments? All it has done is waste my morning and Plumbingforce have lost a customer forever. Poor service, poor attitude from customer service when i rang. Never again”

Helpful Report

Posted 2 years ago

“Ricky was very nice and quick to see the problem”

Helpful Report

Posted 2 years ago

“Was coming between 8-12 and called after 11 to say they weren’t coming! I’d taken the day off work! I wouldn’t recommend this company to anybody”

Helpful Report

Posted 2 years ago

“Glen from Leigh on Sea and his partner did an outstanding job on my heating. They were both very tidy and clean and worked quickly and steadily to put it right when it had not worked properly for three years despite my having had many others try. They were polite and very helpful and I would use them again at any time. Very professional! Well done.”

Helpful Report

Posted 2 years ago

“VERY UNRELIABLE. DO NOT USE!!!! I called Plumbing force in an emergency- water coming from a light bulb! They gave me a 4 hr slot and called up last minute and gave me a 4 hr slot the next morning which they moved to the afternoon with no reason given, and then again called in the afternoon to rearrange the next day. All this despite knowing that the lights had tripped! UNACCEPTABLE”

Helpful Report

Posted 2 years ago

“23rd Feb 2022 Very unreliable. DO NOT USE. Booked an appointment, was given a 4 hour slot. Travelled an hour to my sons house and waited for 4 hours for them to show up. Then at the last minute, a phone call saying sorry plumber was delayed and asking to re-appoint the following day. Then exactly the same same again. Waited for 4 hours and then another call asking to move to the next day. Unacceptable.”

Helpful Report

Posted 2 years ago

“Do not use this company they charged me £118 for doing nothing. I wanted a gas cooker installed but they couldn't do it because of a technicality with gas regulations. Fair enough, but they still charged me the full price. Outrageous”

Helpful Report

Posted 2 years ago

“They have fixed only the symptoms of a problem for staggering 300 pounds and they charged another 150 pounds just to tell, there is something else wrong which will cost me hundreds of pounds. Avoid it.”

Helpful Report

Posted 2 years ago

“I would advise future customers to be aware of plumbing forces charges. £150 is a lot of money to tell me I need a new electric shower. Luckily I decided not to go ahead with the work to replace the shower at £500 as it just seemed to expensive. It didn't cost that much more to have my bathroom replaced. I recommend you look around first before contacting.”

Helpful Report

Posted 2 years ago

“Gas Safe Register P O Box 6804 Basingstoke Hampshire RG24 4NB Dear Sir/ Madam, I am writing to file a report regarding professional misconduct by Mr Gareth Cole who is certified by your organisation (Gas safe card ID: 5004435). I also wish to inform you of what I believe to be the abuse of the Gas Safe Register membership and the exploitation of customers by his employers; Plumbingforce Ltd based at Kanahura, 260 Hillbury Road, Warlingham,Surrey,CR6 9TP. I have attached the following documents which I will refer to in my statement of case. (i) Invoice dated 12/06/2021 sent as attachment to email (ii) Gas warning and advice notice dated 12/06/21 sent as attachment to email (iii) Letter of complaint to Plumbingforce Ltd dated 9/12/2021 (iv) Complaint Letter to Directors of Plumbingforce Ltd (v) Email Correspondence with Ms Becca Oakley of Plumbingforce Ltd. From 06/12/2021 to 10/01/2022. (vi) Sample of adverse reviews of Plumbingforce Ltd in the month of December 2021 alone reported by Trustpilot. BOOKING OF APPOINTMENT Plumbingforce Ltd is listed on Google search as a company which offers repair to Baxi Boilers. On 6th December 2021 I telephoned the company regarding malfunctioning of my central heating system powered by a Bermuda Baxi Back Boiler. I informed the company’s representative that the pilot on my installation did not flare up to provide heating. I also stated that a previous engineer who had called but was not available on the day had advised that the likely fault was the ignition, and that the PCB may also require replacement. Ms Becca Oakley, the After Sales Manager in her correspondence (email of 08 December 2021 highlighted in red ) confirms in outline my conversations with the company’s representative. I did not, and Ms Oakley does not state in her email that I reported the smell of gas which would have been obvious to two other members of my household nor did I report a hissing sound coming from the installation. At no time during the booking process was I advised that a Bermuda Baxi Back Boiler is considered an obsolete installation for which no parts are obtainable from the company’s suppliers as Ms Oakley was later to assert in her email of 23rd December 2021 as highlighted. ENGINEER’S CALL Mr Gareth Cole turned up in the company of a younger colleague or family member. He expressed concern that the coal bed and surround had been removed. I explained that they were not an integral part of the installation and that I had removed them myself to grant him quick access to the installation. I also informed him that the fire had been isolated in the past as it was not required for space heating. He laid in front of the installation on a dust sheet he brought with him and spent about fifteen minutes reading the Baxi Bermuda Inset 2 Boiler 50/4 E manual on his electronic device. He explained that the fault could be inadequate oxygen supply which caused the boiler to automatically shut down or that there could be accumulation of shoot in the chimney. He did not ask to inspect the gas meter or ask that I turn on the installation to observe how the pilot comes on but does not flare up. I offered to make a cup of tea for his colleague and upon my impromptu return to the sitting room, I observed Mr Cole with a spanner in hand, turning a bolt or valve which created a hissing sound and the release of gas which was noticeable by a distinct smell. He mumbled an explanation and falsely claimed that he could smell gas “all along”. He explained that he would not “touch” the installation as someone else had previously worked on it. He offered to cap the boiler and provide a quote for a replacement boiler. I declined the offer. AFTER SALES Shortly after Mr Cole’s visit I received from Ms Becca Oakley the After Sales Manager emails with attachments namely an Invoice (Appendix 1 ) and a Gas warning and advice notice ( Appendix 2) which the company referred to as a certificate. The invoice categorically states “Did not work on appliance”. Yet the certificate makes two false claims namely that “Escape of gas has been detected on the appliance” and “Has been turned off and a warning label attached” with reference to a non-existent gas leak. This became the subject matter of email exchanges between Ms Oakley and me. I informed her that there was no gas leak; that Mr Cole tampered with the appliance and he did not fix a warning label as the certificate purported. Ms Oakley’s email of 8th December 2021 asserted that a gas leak was detected and stopped. She advised that I replace the installation as it was deemed obsolete, and no parts are available for its repair. Her email appeared to suggest that Mr Cole performed some tasks or activities involving investigation and fault diagnostics; when as a matter of fact all he did was to observe a coalbed which had been removed, reading the manual on his electronic device and caught in the act tampering with the appliance. COMPLAINT I filed a formal complaint on 9th December 2021 and in my letter included photographs of the replacement ignition and the boiler in working order. I received no response within the fourteen days I’d specified and consequently wrote to the Directors of the company. I then received the email of 23rd December 2021 in response to my complaint from Ms Oakley; the After Sales Manager who had previously touted a new installation now advising me that she is also the company’s complaint officer. Her email of 9th January 2022 claims that my case has been reviewed and they “remain in the decision that the minimum one-hour charge is applicable for the visit and the warning notice advising that a non-gas safe engineer had taken the fire apart would be applicable”. WHAT REVIEW? Regarding the very serious charge of tampering with a customer’s appliance to raise a false flag, Ms Oakley has not demonstrated that she has followed a complaint process and has spoken to Mr Cole or his colleague regarding this matter to ascertain their version of events. Setting aside the minimum charge that the company is so desperate to keep, she appears to condone Mr Cole’s unethical practice? GAS LEAK In her email of Dec 23, 2021, as highlighted she makes the most outrageous and incomprehensible claim that : “Regarding the gas leak which has been advised, we are unable to say whether this was a continuous leak which had been experienced, and are unable to provide an opinion on this, only that when we attended the property and investigated the matter that there was a hissing sound on the union, and once tightening up the joint this hissing had stopped. Due to no leak being left there was no need to raise an additional warning notice for the leak as when we left there was not one present”. It is uncertain who the “we” in her statement refers to. Presumably the After Sales/Customer complaint department of one, is unable to say and provide an opinion on whether there was a gas leak. Either there was a leak or there wasn’t. That should be incontrovertible. It should not be a matter of detached opinion as she asserts. The gas leak and hissing sound were supposedly emanating from the appliance. If gas had been detected the remedying of the situation would conceivably be accounted for as work done to the appliance. However, the Invoice categorically states “Did not work on appliance”. WARNING NOTICE In back pedalling on the illusory claim that a notice was fixed to the appliance, Ms Oakley in her email now refers to “additional notice” which was not required. It speaks to Mr Cole’s lack of competence as a gas safety engineer and insincerity given that he did not fix a warning notice to an appliance which he deemed to be at risk. BAXI PARTS Ms Oakley states in her email of 23rd December that “Due to the age of the appliance and our suppliers not providing new parts for the Baxi Bermuda, we recommended that a system upgrade is required”. This claim cannot be true as Mr Cole made no attempt to disassemble the appliance to look at the ignition. Knowing very well that their supplier does not provide parts for the Baxi Bermuda, the company nonetheless persuaded me to pay for an appointment with the assurance which she states in her email as “ we advised that our engineers work on an hourly rate for their time spent on site, with a minimum of the first hour, plus the cost of any parts if they were required. I believe that no reputable company will quote for a job when it knows that parts are not available for the appliance. PROFESSIONAL MISCONDUCT Regarding the purported incidence of gas leak in a home, Mr Gareth Cole was not the least alarmed and permitted me to switch on the kettle (an electrical appliance) to make tea for his colleague. This fact should be sufficient to convince any gas safety conscious person or institution that his claim of finding a gas leak is false. If not, then this act of gross negligence which puts customers safety at risk should disqualify him from flaunting a gas safety card. It is clear to me that Plumbingforce Ltd is either not concerned about or incapable of investigating my reported case of one of its engineers tampering with a customer’s installation. It appears the company condones the unethical conduct of its employees/contractors. I have attached nine pages of adverse reviews by customers as reported by Trustpilot in the month of December 2021 which shows the company’s exploitative track record. However, tampering with a customer’s appliance to release gas, must fall in the league of despicable behaviour and professional misconduct which as a Trade Body you should be concerned about. Not many customers will find the time to pursue redress or be capable of coherently presenting their case. I have chosen to do so to prevent Mr Gareth Cole from perpetuating his scam on the unsuspecting public. I trust you will share my grave concern and take action to maintain your reputation as an institution that the public can trust to regulate the conduct of its members. Yours faithfully Kenneth Koranteng”

Helpful Report

Posted 2 years ago

Plumbingforce is rated 3.8 based on 2,396 reviews