Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.79

3.8 Rating 2,396 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

Questions

Metrics

3.8

Based on 2,396 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

Write Your review

Tell us how Plumbingforce made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Plumbingforce 1 star review on 16th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“MAY THE FORCE NOT BE WITH THESE SCAMMERS Gary Charles and Tabby Manning Dear Sir and Madam, I am taking the unusual step to write directly to you as the directors of Plumbingforce Ltd. as it appears to me that you superintend over the affairs of a company which is so profit eyed and financially desperate as not to care about customer ill will or damage to its reputation. At the very least you could try to salvage what is left of your questionable and diminishing reputation (as evidenced by online customer reviews) by acknowledging and addressing customer complaints which portray your company as an insidious and ethically bankrupt company. As a case in point, Mr. Gareth Cole, one of your engineers (I’ll be generous to permit him an undeserving title of a vocation) who as it turns out has no experience of repairing back boilers attended my property on 6th December 2021 on an appointment to repair a malfunctioning back boiler. He spent the better part of fifteen minutes on his belly staring at the installation and reading the manual on his electronic device. He then proceeded to tamper…yes! tamper with the installation, as in, use his spanner to turn a bolt to release gas which was noticeable and evidenced by a hissing sound and a distinct smell. He then turned off the “gas leak” and made a false claim that he found a gas leak. He employed that despicable and comical display as a basis to declare the installation obsolete and prospected for business by offering to quote for an alternative replacement. Matters moved from the ridiculous to the insane when your after-sales manager Ms Becca Oakley sent me an email with an attached certificate purporting to confirm a gas leak which was found on “the union on the gas tube”. She also claimed that Mr Cole had capped the gas supply to the boiler and fixed a warning notice to the installation because he deemed it “At Risk”. She asserted without proof that the back boiler is so obsolete that no parts are available (even though Mr Cole did not identify which parts were required for the repair) and as usual, pitched for business to install a replacement installation. The facts are that dodgy Mr Cole performed no such task nor did he fix a warning notice to the installation. In all honesty I would have yielded had Mr Cole chosen not to touch the installation at all for safety reasons. However, having your engineer tamper with an installation as a pretext to making false claims, and having your after sales manager condone such despicable and unethical behaviour cannot be left unchallenged. I mentioned in my call to your sales representative, and this is confirmed in Ms Oakley’s email, that a previous repair man had mentioned the printed circuit board or ignition as requiring replacement. Mr Cole did not investigate faults to the printed circuit board or the ignition. He was clueless. Had there been a gas leak evidenced by a hissing sound and smell; that would have been occurring over ten hours prior to my call and I most certainly wouldn’t have called you but called the gas emergency number on 0800 111 999. It took Mr Cole more than fifteen minutes to find gas leakage, having previously offered several possible causes of the malfunction (no doubt as stated in the manual) which included insufficient oxygen supply and a chimney clogged with soot. Having detected gas leak Mr Cole was not alarmed and did not caution me not to switch on the kettle to make tea for his colleague. Wouldn’t a competent gas engineer prevent anyone from switching on an electric appliance in a home where gas leak has been detected? It is unconscionable for Mr Cole to abuse the gas safety regime by making false claims. Your company has failed to acknowledge receipt of my complaint of 9th December instant, and I take it have no intention of responding. Please find attached my correspondence to your company which together with this letter to you, will be included in my submission to the Trading Standards Board and the Gas Safe Register. Contrary to the lies peddled by Ms Oakley the ignition part no 246026 for the Bermuda Baxi Boiler is available to order. Thankfully a competent engineer has been on hand to restore my back boiler to life and as you can see in the photo below it is providing heat and comfort over the Christmas season. The installation is not at risk. It is your engineers who are clueless and your company which exploits customer.”

Helpful Report

Posted 2 years ago

“I recommend that PLUMBINGFORCE should be avoided at all costs. My experience with them started when I was contacted at 5am via a neighbour of my 94 year old mother, that a water pipe was leaking to the flat below. I will highlight that my mother lives in Bristol and I live 260 miles away in Norfolk. I contacted several emergency plumbers in Bristol but the only one to respond was PLUMBINGFORCE Limited. They informed me that they would attend that day between 9am/1pm and the cost would be £200 plus VAT and parts. However, the plumber did not turn up. I contacted them to highlight that my mother was 94, hard at hearing, easily confused and sat in a flat with no water, toilet or heating. The plumber eventually arrived a t 1pm the following day. Before the plumber had arrived, I noted on my mobile phone that my credit card company pinged me that £220 was deducted from my account. The problem was resolved by the fitment of a simple adapter. However, I was then shocked by a further withdrawal from my credit card of £248, making a total of £468! On querying the costs I was told PLUMBINGFORCE charged £130 per hour labour for 2.5 hours work. They also told me they had reduced it from £200 per hour, as they did not turn up when they promised. That would have cost £693 for the fitment of a simple adaptor. I also queried the 2.5 hours to complete the job plus £65 plus VAT for parts. As a retired mechanical engineer dealing with pipe systems on complex aero engines, I could have fixed the problem in less than an hour with parts from Screwfix for less than £20! But, as highlighted above, I was 260 miles away and had no choice but deal with PLUMBINGFORCE. In my opinion, this company takes advantage of vulnerable people such as my 94 year old mother or anyone who is in need of an emergency plumber. Fortunately, I have since made enquiries and found local plumbers who are reliable, professional and considerably less expensive. But as is said, hindsight is a wonderful thing. If you feel the £200 per hour labour is acceptable than by all means employ them. Although it’s perfectly obvious that I will not be”

Helpful Report

Posted 2 years ago

“The price they quote is not the price invoiced. They go around checking everything else that's gas and then charge you for it. They un-necessary change copper pipe etc etc. Would not ever use again, rip off merchants.”

Helpful Report

Posted 2 years ago

“Booked engineer arrived. Advised that they could not service the boiler as they need to resolve a potential blockage in the water tank first. I asked if I would be charged for the call out of 20 mins. Advised I would be charged but when he quotes for the additional work it would include the bolier service which did not take place. The next day I was charged the full amount. I have still not received quote (4 days later) for the additional work. I have complained to the company via email. However will be taking this further as this appears to be their standard business model. Charging of non delivery of the actual service, how is this ethical?”

Helpful Report

Posted 3 years ago

“Overcharged - DO NOT TRUST! This company turned up and completed the work in less than 1 hour, the engineer left and sat in their van until it had been 1 hour 13 minutes since arrival. They have now charged me (£80) for this time sat outside doing nothing! When challenged they showed me a signature that isn't even mine saying that confirmed I 'accepted' that as the departure time. When you complain you get a faceless email with no names. DO NOT TRUST THEM”

Helpful Report

Posted 3 years ago

“They charged us an excessive amount but couldn't fix our blocked Toilet. They charged £130 + VAT to fix a blocked Toilet but we're unable to do so. They spent part of the time looking in rain drains out the front of the house instead of looking under the manhole in the back garden. A different plumber charged £80 + VAT and fixed the issue in 30 minutes. Definitely do not hire them to fix a blocked Toilet. There are far cheaper and better people out there. I requested a refund but was told I couldn't get one as the fix involved using a rod and their rods wouldn't have been big enough even if they could find the right hole. My advice: Chose a company with bigger rods that know where to poke them.”

Helpful Report

Posted 3 years ago

“DO NOT USE THIS COMPANY !! Not only did they take advantage of and COMPLETELY overcharge my elderly grandmother - but they also intimidated her and broke her tap in the process!! Yes they fixed the leak, however, charged £184 for 15 minutes of work and left her with a completely broken, wobbly tap (that was working absolutely fine before). When she asked them to come out and fix the tap THEY broke, they tried to take her card details saying it would be another £150 minimum !! I dread to think what they would have taken if she had given them her details as they tried to intimidate her into doing! Complete rip off, DO NOT TRUST !!!!”

Helpful Report

Posted 3 years ago

“Booked on Monday, told would visit Tuesday between 2-6. Cancelled just before 6 rearranged for Wednesday 2-12 again just before rearranged to pm. Not called by 5.00 told them to cancel. Told no manager, offhand, also told to expect a call from the dispatcher, never happened. Got a local guy totally reliable and a fraction of the cost. DO NOT TOUCH THIS COMPANY!!!!!!!!”

Helpful Report

Posted 3 years ago

“We’d requested an urgent call out as we had been informed by SGM that an old gas pipe needed replacing asap who had told us was a straight forward job. On booking we were led to believe that an engineer would come out and be able to compete the work. However when the engineer arrived he said that the job was too time consuming to complete at this visit. He proceeded to spend some time accessing the job and said he would then send a quote. He was unwilling to proceed with the job at this stage. We were therefore very disappointed as we were still charged for a call out fee when no work was completed.”

Helpful Report

Posted 3 years ago

“Rip off business- charge your credit card and send cowboys out who are rude & intimidating- don’t fix anything but charge your card with more than quoted - £156 for a 20 minute attendance & didn’t fix the issue - made it worse!”

Helpful Report

Posted 3 years ago

“Great service engineer was so helpful thank you Andrew Troth”

Helpful Report

Posted 3 years ago

“Booked plumber 12-45 promised would attend by 5 -called back several times then told at 4:15 they were unlikely to arrive today - they would call back they didn’t - very poor indeed”

Helpful Report

Posted 3 years ago

“THIS COMPANY IS DISGUSTING, COMPLETE RIP OFF. A BUSINESS MODEL FOR RIPPING OFF THEIR CUSTOMERS. THEY LIE AND TAKE ADVANTAGE OF THE ELDERLY AND DISABLED. Plumber Sean Smith visited the above address at approximately 1pm. I met him outside as our address is a new build and difficult to find. He was pleasant and I showed him the washing machine. I'm not sure what it is about builders and plumbers but they all do the same and this was no exception. He started breathing out heavily saying not sure about this etc etc. I said well your the expert that's why I called you, if it was simple I would have done it. His mood changed from chirpy to more concerned. Saying this seams a more of a difficult job. The job is to plumb in a washing machine that is at the end of a corner unit. I'm sure you know what I mean from his photos. So I told him that currently our Miele dishwasher was on the cold feed under the sink and the beko washing machine can only take cold intake so that needs to change. Where as the dishwasher can take hot so just needed to swap them. I asked him for his advice on this but he said he didn't really know. So I had screen shot pics on my phone to show him but wanted his expertise to confirm this but he could not. So then he looked at the back of the machine and under the sink and in the cupboard still taking sharp intakes of breath. As a customer this is a horrible experience because you think its beyond his capabilities and going to be expensive. Then he said there is no water hose on the back of the machine, how can I connect it. I said I had to throw the old one away because it had perished. He said how am I going to connect it. I said the guy I spoke to on the phone when booking the appointment assured me you carried these on your van. He said I better have a look. He came back with a 2.5m water hose and with another sharp intake of breath said I don't know if this will fit. I thought why not measure it. Honestly a trained plumber asking me how am I going to connect it. In the end he said it would just fit. I said why not use a longer one. He said they don't come any longer. Well, I have just been on amazon and found a 3m hose. How does a professional plumber not know the length that hoses come in? Either he lied or is incompetent. Either way this is disgusting. So then he said you need a drain hose extension kit. He said I will try and get one. He went outside the front door and made a few calls. 10 to 15 minutes he came in and said he can't get one, you will have to order it off Amazon. He showed me which one and I ordered it. When I first phoned up I was assured that these things were carried on the plumbers vans. But that was another lie as I explained what was needed so the plumber had the kit to do the job. Then he said he would have to come back. So this was approximately 25 to 30 minutes into the visit. So I thought he was off. Then he started taking photos and writing and quote out which took at least 20 to 25 minutes. Sean Smith actually told us he was writing out the quote because the office demanded be so marticulous. That's all well and good but you have the cheek to charge me 30 minutes labour for the privilege. Also when I phoned up to complain the chap said the quote was for my benefit, this is of course not true the quote was for the office and I have been charged £60 plus vat. So you can imagine my shock when I have been charged £144 to plumb in a washing machine that ended up being a quote that the plumber Sean Smith admitted. To them be quoted another £297 to come back later on the week to do the job with parts I ordered which were supposed to be with the plumber when he came. I then expected that £144 to be deducted from the ,£297. Oh no you wanted that on top of the £144. So that's £441 in total to plumb in a £200 washing machine that's 6 years old. I could buy a new washing machine for that money. Now let's think about this rationally and with common sense. You cannot charge me twice for a job that you never done the first visit. In the normal course of business quoting is part of the way of the building sector. You quote jobs not charge to quote jobs. I am fuming about this and never got a refund when I complained. Also I did everything correctly I got 5 quotes where as it is recommended 3. I looked at reviews which yours were all good. So I did not randomly phone you I did my research and was still ripped off. Don't use this firm.”

Helpful Report

Posted 3 years ago

“The plumber said wrong materials which is not and ran off when we are trying to discuss how it should work together with the bidet company who supplied the materials and willing to walk him through on how to do it since obviously he don't know. He keeps on walking out during conversation walking back and forth on our street very anxious for no reason. He don't listen, He just keep saying same words and saying we don't understand. Him acting strange, very red and anxious, really scared us and thinking the staff they sent us make us uneasy and scared. Really a scary situation the plumber is aggressive and acting strange towards us . For your information on that same day we had a new plumber from another reliable company and said it is doable and started the job right away. Technically, he just don't want to do it and just charged us for coming? Appalling and unprofessional. I am awaiting for the refund the £118.80 that was charged for sending us someone just to say he can't do it. As of now no one is getting back at me for the investigation but very quick on getting the money for payment. Plumbingforce is a scammed website and should not be use.”

Helpful Report

Posted 3 years ago

“Came to unblock macerator, didn't complete job, is now leaking and the macerator is not switching off. Called to get them fix (5 mins after the plumber left) - call back made for next day and they tried to take money for the repair which I'd put a stop the card and refused to fix their faulty work. Was told it was policy. So in short, didn't fix the problems, charged double the quote and won't fix the issues caused. Avoid.”

Helpful Report

Posted 3 years ago

“The worst price. no offence but guys be careful we called them and only to change a ignition on the boiler with first and second visit.. £700 be careful. pls avoid this company where possible. first visit £144 they didnt have parts then today they came back another £548.. watch out”

Helpful Report

Posted 3 years ago

“Overcharging scammers Attempted to convince us that we needed an £1800 replacement immersion heather and pump but when we refused he miraculously was able to fix it with parts costing £140! Company then overcharged me £540 with an unitemised invoice. As another reviewer has stated, you are required to give credit card details when you book the job leaving them free to steal from you. Would not use again under any circumstances.”

Helpful Report

Posted 3 years ago

“After trying to get a plumber out on a saturday 11.07.2021 about 14.30ish, Ready for Monday, for my 91 year old mother with a blocked loo i completed the online questionnaire with Dave the assistant on line and all completed, with the promise of a call back with the time, monday came, and no Plumber on phoning the company, i spoke to a receptionist who did not have a clue about my request, even having a job no, she found my Job under a totally different name of Mrs Spent, on correcting this with her she still proceeded to address me on 2 occasions with the wrong name, and said, oh you should of had a call back, and started laughing very unprofessional, as she continued to be very negative in her conversation and uncaring, i informed her i will be going elsewhere, with that she again let out a howl of laughter and i put the phone down. Very unprofessional, uncaring, very negative, no communication skills with Customers, i would say that this company need to look at there Customer Service Training, for there Telephone assistants, or at least send them back to school for some basic etiquette in addressing other people. My advice to anyone in thinking of using this company is DO NOT unless you want to be ridiculed, laughed at, taunted, and left in the dark, DO NOT USE THIS COMPANY”

Helpful Report

Posted 3 years ago

“Booked my job for blocked toilet and secured with card details 1 hour before my scheduled appointment I got a call saying they are not coming now ! What am I supposed to do now with the only toilet blocked and a young person ? NOT TO BE TRUSTED!!”

Helpful Report

Posted 3 years ago

“It's impossible to speak to someone about who knows much about anything. One it just directed a "Michelle" who always has her voicemail on, and when finally someone transfers you to her you find her to be rude and unhelpful.”

Helpful Report

Posted 3 years ago

Plumbingforce is rated 3.8 based on 2,396 reviews