Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.79

3.8 Rating 2,408 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,408 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 27th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appointment was booked for 11-2, then postponed until 2-6, then cancelled altogether because the engineer is busy on other jobs. I can re-book but no guarantee of a first job tomorrow. very disappointing in an emergency with no heating or hot water and small children in the house. Not the service that is promised by the website.”

Helpful Report

Posted 8 years ago

“After misdiagnosing a simple blocked pipe, and charging over £700 for 3 hours work and a pump that wasn't required (the pump they installed lasted all of 24 hours before it too broke), they have failed to respond to a complaint in writing, asking why one of their engineers seemingly took advantage of a vulnerable woman in a difficult situation. They actually intended to come back the next day to install vents that weren't required and charge even more. We have since had an independent engineer in, who cleared the pipe and replaced the pump for a fraction of the price - the only reason we needed a new pump was because the one they installed was broke. Use at your own risk.”

Helpful Report

Posted 8 years ago

“The plumber was prompt and did a great job, Thank you. however dealing with the office staff was a very different story. They were rude and abrupt and used threatening behaviour, as a result of this we as a national company will not be using there services again.”

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Posted 8 years ago

“Always reliable, also great customer service, always good value for money.”

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Posted 8 years ago

“Very poor service, was due to have an engineer come out, cancelled 30 minutes before the end of a 4 hour time slot. Would not recommend.”

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Posted 8 years ago

“Turned up, spent 20 mins fiddling about, then told me required qualified electrician to connect electric oven before he could do anything. So then left charging me full price for callout, even though he did nothing and was there for less than half an hour. Arranged for electrician to come straight away but engineer wouldn't wait for even five minutes Called office and they said they're engineer was correct as they don't do duel fuel cookers.”

Helpful Report

Posted 8 years ago

“£144.00 per hour, staff that lie,left for over 3 days without heating and hot water, don't use them they are cowboys!!!!!!!”

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Posted 8 years ago

“Plumber polite, efficient and tidy - seems to have fixed the problem so far.”

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Posted 8 years ago

“Plumber polite, efficient and tidy - seems to have fixed the problem so far.”

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Posted 8 years ago

“Plumber polite, efficient and tidy - seems to have fixed the problem so far.”

Helpful Report

Posted 8 years ago

“Put this on your fancy website and tell the public the truth. Call made 11am. Details of faulty hot water cylinder supplied. Explained I believe the product to be dangerous and have disconnected the item. We'll be therein 3 hours. Credit card details supplied. Two and a half hours later I phoned again requesting an ETA. Can't do that. Why not? Just can't. Exactly 3 hours after the first call was made I received a call from you. Apology given can't make today. Why not. The engineer is still at an emergency. No other details. Was it an emergency? I doubt it by what followed. Can't you send another engineer? We've only got one. What? One for the size of your company and the fancy website you produce? One in your area. Well why didn't you say that a the time of my initial call followed by taking my credit card details? Well we didn't know he'd be stuck in an emergency. Yes but you knew you only had ONE engineer!!!!!Put me through to someone in management. Mr McCleary answered. Calls repeated to him. Sorry about that. Is that it? Well what else do you want me to say? He actually asked me Well how long do you think a plumber will be stuck in an emergency? I asked to speak to another member of management but was told I'm the only one! His tone was sarcastic and with a couldn't give a damn attitude!!!!. Twenty minutes later a further call received. Do you want to cancel your appointment for tomorrow? I wasn't aware i had made one!!! Well we can visit you tomorrow.Please get off my line I'm trying to contact a professional plumber. All in all a pathetic excuse for a company. The website is littered with lies about same day guaranteed visits. And when complaining is met by a pathetic excuse for management. NEVER WILL I ATTEMPT TO USE TJIS COMPANY AGAIN. EMAIL SENT TO WHICH! MAGA,INE. Unsurprisingly the company isn't listed on checkatrade.com but if and when it does I will quickly repeat my experience.”

Helpful Report

Posted 8 years ago

“We had Plumbingforce cancel our appointment twice and despite being were aware of the situation and let us down twice, which was frustrating. They made no effort to arrange for an alternative engineer to visit, which is the least I would expect given the charges and the website stating they deal with emergencies.”

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Posted 8 years ago

“Prompt service. Fully competent, I think. Boiler working again, cross fingers.”

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Posted 8 years ago

“APPALLING Service!!!!! Avoid at all cost...... Plumbing Force were advised that the call was an emergency (no heating/no hot water). I was assured that someone would definitely attend the following morning and was also advised that the Plumbingforce engineer would call 30 minutes in advance of arrival. Nobody called - and, unsurprisingly, no one arrived to fix the problem....so still no heating and still no hot water! On calling the company again, was told that the first available slot would be in 3 days time. Emergency Service - ??? DEFINITELY NOT!!!”

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Posted 8 years ago

“The engineer was excellent knew what he was talking about. His name was I think Sean Davis”

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Posted 8 years ago

“If I could rate it a 0/5 I would. 3 days taken off work and every time told the engineer was held up on a job and couldnt get to me. Now without a kitchen for Christmas as can't afford to take another day of work. Call staff rude and unhelpful. Worst service I have had.”

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Posted 8 years ago

“Came within good time and disconnected gas cooker and tested gas supply”

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Posted 8 years ago

“Good prompt service. excellent enginner called. Understands his job and what he is dealing with and all dealt with whilst having a smile on the face. Will use again”

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Posted 8 years ago

“Adam Vipond was excellent, on time and good clean work.”

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Posted 8 years ago

“Have read the reviews here and i,m appaled. You should all write to Watchdog, and your local trading standards, i know there lazy barstewards but keep complaing. Always try to use a credit card because they are able to recover monies from cowboys if you say the workmanship or goods suplied are not of merchantable value. They need a class action on them to stop them trading.”

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Posted 8 years ago

Plumbingforce is rated 3.8 based on 2,408 reviews