Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.79

3.8 Rating 2,380 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,380 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 16th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“absolutely appauling , would not even give one star but no choice , could not give minus. cancelled an hour before supposed to turn up and then cant come for days”

Helpful Report

Posted 6 years ago

“Did work for my 90 old mother. All good. Took her card number before and all paid. Now noticed a few months later they took another £307 from her account. When I rang they said sorry it was a mix up. Still waiting for a refund! Be careful of the company.”

Helpful Report

Posted 6 years ago

“Said they would come to do a Gas Safety Certificate that was needed for new tenants. Gave me a time slot then did not turn up. I rang said they were delayed. Then said they could not come at all. Other firms said they had no one available, fair enough. But Plumforce said they would come and did not show. Not reliable.”

Helpful Report

Posted 6 years ago

“After been promised next day service I got a call to say my appointment was cancelled, it was rearranged for the next day I left work early to ensure I was home in time. I called to make sure they were still coming as it was getting late to be told they could not make it. I Shall not be using this company again.”

Helpful Report

Posted 6 years ago

“We where very pleased with the way your fitter Martin tackled the job .ina most professional manner.also having patience to answer my many queries Tony davenport .”

Helpful Report

Posted 6 years ago

“Boiler went wrong on Thursday morning, was told an engineer could come same day between 1-4pm, appointment cancelled at 3pm and deferred til Friday morning 8-11am. The second appointment was cancelled at 10am and I was then told he’d be there between 2-6pm...on a Friday. Not likely, so I cancelled the booking. I don’t regard this as an emergency plumbing service. Will not be calling again.”

Helpful Report

Posted 6 years ago

“This company is easy to work with and has great communication. When the boiler broke, we immediately searched for help but among the places we have called only this one was quick to comply. Sent their engineer to check our boiler on the same day. He was quick to fix the problem too. I am so glad to have found such a reliable service. Will definitely keep them in my list. Highly recommend.”

Helpful Report

Posted 6 years ago

“Our boiler broke on a Sunday evening and being that you were closed Sunday and don't open until 8 on a weekday I had to wait until half 4 when I finished work to call you. Your website says 1-3 hour response but was told, 'well we're closing soon, we don't book any same day appointments after 2 o'clock.' So we booked for the next day meaning I had to take 3 hours off work, with no heat no hot water and this gross gunk leaking from one of our pipes. Got a call at 5.20 saying you weren't coming. Rebooked, took another 3 hours off work and again you're not coming today. I got a sarky very ungenuine 'we're sorry' voicemail and when I called to rebook you couldn't offer an explanation. Got an early morning appointment to try to avoid the same last minute issue now. We're paying you £120 for this appointment and losing £130 at work and all you can say is because you're not operated by ofgem you have no GSOS policy for failed appointments. I may not have something as serious as a gas leak or the water flooding the house, but the way our situation has been treated is so blasé it's a joke.”

Helpful Report

Posted 6 years ago

“Excellent job, very satisfied I would recommend”

Helpful Report

Posted 6 years ago

“The engineer arrived on the same day and a little earlier than expected which is great. Checked and fixed the leaks on the basement. He was really amazing. Very skilled and knowledgeable. Highly recommend their service to others.”

Helpful Report

Posted 6 years ago

“First lady i spoke to was very polite and professional. I phoned about 2pm and was told a plumber would be with us by 6pm at the latest so we said yes. Because of this we didnt look for another plumber. At 5pm we had a phone call from the call centre to tell us a plumber cant come to us until tomorrow. What a joke and the man at the call centre was abrupt when i questioned it. I will not use this service again after today”

Helpful Report

Posted 6 years ago

“Shocking service. Took morning off work for fire service to be done (booked for a 9-12 slot) Half-way through morning phone call to say going to nearer to 3.00pm. Asked if this was going to be definite and that they were still coming and reassured yes they would. Booked rest of day off work only to receive call just after 2.00p.m. to say job to be cancelled. Never used them before and certainly wont do now.”

Helpful Report

Posted 6 years ago

“Absolutely terrible service. Was booked for Gas fire service to be done between 9 a.m. and midday. Received telephone call from Engineer at 11.30a.m. to say had been delayed and would be with me by 3.00 p.m. I asked if this was going to be the case ( I was worried I had booked a half-day off work and knew that I would need to book the rest of the day off as well now). Was assured that they would be with me by this time. Was prepared to give the Company the chance even if they were going to be three hours late. However, received further telephone call just after 2.00p.m from their office to say job would have to be cancelled. Never used them before and certainly wont in the future.”

Helpful Report

Posted 6 years ago

“To be honest I wouldn't even give them 1 star. I was told someone would be with me within a couple of hours (on a Saturday) just to receive a call 3 hours later saying that no one would be coming that day as there was no one in the area. They turned up Monday morning, changed a washer on a bath tap (whilst the plumber muttered and swore the whole time) the tap worked but made a noise - I was told to turn it up or down and the noise would go away! The next day the tap did not work at all. and for this I was charged over £120, I was informed on the phone that a call out charge would be £100 but no mention of VAT. I called the next to say the tap was no longer working and I was promised a call back which I never got, so I called them back again but unfortunately they couldn't assure me that I wouldn't be charged again, when I asked to speak to a manager I was told that 'managers don't speak to people'. Absolutely horrendous service.”

Helpful Report

Posted 6 years ago

“Arrived on time with the appropriate equipment and sorted the new installation of my shower ,fast!”

Helpful Report

Posted 6 years ago

“Called them to fix dripping shower. Explained problem and told someone would call. Engineer visited, said needed part and there would be anothrr call out fee to fix it. So basically I paid £100 for someone to call and tell me shower was faulty! When I did a negative review they tried to get it removed by denying I was a customer them complained that I thought it was a rip off. Also never dealt with a complaint Avoid unless you have money to throw down drain.”

Helpful Report

Posted 6 years ago

“When the first appointment was cancelled, I rearranged for Monday and begged work for a day off at short notice. Not only did the plumber not arrive on monday, it was only because I called Plumbing Force that I found out he was not available. There was absolutely no apology - the person I spoke to seemed to find it funny that I was unable to take the week off to wait for a one hour appointment, and that I was shocked by the fact they had made no attempt to contact me or even to apologise for breaking two appointments. Foolishly I had already given my credit card details to the company in good faith. I am now concerning that this whole operation is an elaborate scam and will need to cancel my credit card at significant disruption to myself. Oh, and I still have no plumber.”

Helpful Report

Posted 6 years ago

“The engineer was on time for the job which is what I like about them. He was very skilled and knowledgeable about boilers. He managed to fix the problem fast and efficient. I am definitely recommending their service to others.”

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Posted 6 years ago

“The plumber did an excellent job in fixing and restoring my leaking immersion cylinder.”

Helpful Report

Posted 6 years ago

“They didn't turn up yesterday or today when booked for my elderly, very disabled parents. They also didn't bother to ring me to let me now today. What kind of company leaves elderly housebound people in with no heating and has no compassion. They had better not have taken any money from my parents account. I will post on all social media to say to avoid.”

Helpful Report

Posted 6 years ago

Plumbingforce is rated 3.8 based on 2,380 reviews