“Item was delivered damaged despite being well packaged, leading me to believe item wasn’t quality checked before packing and dispatch. That being said the refund process was faultless, completed form in online and contacted customer service who sorted this within a matter of minutes and money refunded by the next day.”
“Whilst of course we are expected to measure first. You would think radiator covers would be universal for building regulated heights. Too short for a standard radiator, avoid.”
“Plumworld staff were really helpful in trying to make my return as slick as possible. The same can’t be said for the supplier who refused to take my return as they delivered its replacement. Despite me providing Multipanel with the pic of the item in the same place it had been left before. Now there will have to be an additional journey at a time when I am preparing to pack for my hols. Will definitely deal with Plumworld again, not so sure about Multipanel”
“Service was good with fast delivery. Item competitively priced. Had no need to contact customer services as delivered in good time and good condition.”
“No issues here - saw the product on your site, ordered, arrived exactly as described, quickly and well packaged.
Thank you.
(Multipanels and Bathroom cabinet)”
“Fantastic customer service, ordered a radiator and was then no longer needed, response to emails was extremely quick and helpful and such a smooth process to get a refund in good timing, will definitely shop at Plumbworld again.”
“Ordered a new toilet pan, but found on unpacking after delivery that it was the wrong size. However called customer service who sorted out the problem. A correct sized pan was delivered in a couple of days and the incorrect one collected. This issue was annoying but the product once installed is perfect.”
“Not exactly the companies fault but DHL lost my shower screen, another was sent which was promised on a certain date, DHL failed to deliver so after two call out fees from my plumber and two days off work I cancelled the order. Two weeks later DHL rock up with the parcel and look at me gone out when I told them where to go! Wouldn't use this company ever again due to who they use for delivery!!”