PocketWin Reviews

Name: PocketWin
Rating: 3.25

3.3 Rating 171 Reviews

63 %

of reviewers recommend PocketWin

Company Reviews

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3.3

Based on 171 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

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PocketWin 4 star review on 23rd December 2024

Silva Rathinam

PocketWin 1 star review on 17th March 2022

Fay Raven

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good luck trying to get your money, twice they have made me battle for it. When you win they ask you to text them a few day later (cost you money) then they call you back (cost you money) then want details you have already submitted to them. This happened twice! Out of 2 times. From a personal experience I’d say avoid this app.”

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Posted 3 years ago

“I like this place. Glad I found it! I trust them. I have fun there everyday time I spend time on this casino. Play, win, lost, but most have fun and I like its easy to found game and good rewards.”

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Posted 3 years ago

“A good casino, many slots games, quick payments and responsive customer service, attractive design, found no shortcomings. And also nice bonuses for players.”

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Posted 3 years ago

“Pocketwin are an absolute joke, I have self excluded due to their absolute farcical withdrawal process. I forwarded all relevant documentation as requested, paid phone bills, bank account transactions, passport, driving license and even my bank card. I spoke with one of their customer service representatives, and she even confirmed that she was happy with everything, and my withdrawal request would be now processed by the banking team. I’m still waiting, and they are now stating that they need my username, which I have totally forgot! Unbelievably even after they ask me my address, dob, full name, and what phone number is linked to the account. To which I gave them , they then say I fail their security check, and refuse to discuss matters with me. I was even asked what my last deposit was, which I also confirmed, and still no joy. I can’t recover my username because I’ve self excluded, and they say they have no other available security questions to ask me. So apart from donating my blood, there’s no joy. It’s amazing though, that when I opened my account with them, and having made numerous deposits. At no stage did they ever ask for proof of who I am! So my advice is stay away from this site, because all they do is take take take! No proof needed to deposit, but try to withdraw, and there’s a mountain of excuses. I am now in the process of taking it up with the gambling resolver, and I am making it a mission of mine, to receive my payment. Along with my compensation, eventually I’ll be a happy bunny again!”

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Posted 3 years ago

“Best Casino I've played. I still haven't try them all as usually play my favourite games Cash A Fish and Bomb Blaster, tried another game the other night and had over 2.5k roll in on one spin cashed out over 3k on the end had another big win on bomb blaster a month ago.”

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Posted 3 years ago

“Complete con artists, PocketWin and bonus boss the same. Had a little win on both. Nothing amazing but all the same for the month it should have made me better off. I sent all my ID off to them like you would expect from a legitimate site. This in mind I’m feeling a bit flush so I spend over my budget for the month expecting my winning with in the time frame specified. Now I have fallen behind for the month. Not only am I short but I have received bank charges etc, therefore now actually in debt because they keep refusing to pay although saying they have excepted my ID. Have phoned many times and spoke with very nice but at the same time very useless people who just read from a script. I am in talks with the gambling commission, trading standards and citizens advance.”

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Posted 3 years ago

“I've deposited about 10 times and have a lost a couple of times and won some back. Fair play. Definitely, a legit casino if you're wondering whether or not to try Pocketwin. Give it a shot!”

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Posted 3 years ago

“I'm impressed by their lightning fast withdrawal. Lots of games from numerous providers. I haven't found anything wrong with pocketwin so far.”

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Posted 3 years ago

“I would avoid its basically the same people winning and they win in every room on a constant loop Also the jackpot never seems to be won but yet it can be there one day and gone the next and when u ask the staff about it lol they don't answer or there is a laughable excuse I wish I had a Job where they give me money to play bingo and a for sure win”

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Posted 3 years ago

“Pocketwin is probably one of my favorites. Had an issue regarding bonuses but had a lovely support team who helped me with my issue within minutes! Document approval rating is probably one of the best in the market. (0-15 minutes) for complete verification of the account. Withdraw time frame is great!”

Helpful Report

Posted 3 years ago

“Finally received my winnings of 60 pounds they had all the relevant information and documents. Would not recommend betting with this site unless you are used to being treated badly go for it. Previously I waited a month for 70 pounds. Also I did not really win what i withdrew. Phoning their premium rate number cost me around 12 texts asking for help charged me. You are paying these people in order to get access to your own money. It's called profiteering it should be made illegal”

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Posted 3 years ago

“A very nice casino is highly recommended by people who want to win and have no problem with the withdrawal of funds. All transaction are carried out quickly and in the event of a problem, the live chat service is very friendly.”

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Posted 3 years ago

“This is one of the best online casinos I have played so far, an amazing selection of slots but also other games. The support is very friendly and help you right away.”

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Posted 3 years ago

“Navigation, design, and payment options are at the "awesome" level. I like everything, everything is done at high level.”

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Posted 3 years ago

“Overall games are superb variety, support not always online, but respond to chat in minutes. If you are scared of putting your money in this, don't be. It's totally safe. I cashout several time.”

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Posted 3 years ago

“The casino is extremely good, the support is the best I've seen so far much thanks to the support team. 😊”

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Posted 3 years ago

“I like the casino, good games, good customer support, won about 800 on first deposit. The cashout just took 1 day. I really like their service and the game selection.”

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Posted 3 years ago

“From my experience I can say Pocketwin is indeed awesome. The design is nice and easy to navigate. It was easy to register. Support was friendly and I haven't experienced any issue with my payouts. I had a big win and cashed out successfully. Really good overall.”

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Posted 3 years ago

“Great casino, easy to use, and their chat support is so friendly. You can find a lot of slots games here. This is by far the best casino, I deposited £100 and cashed out £800 and the payout was within 2 days after submitting my documents. Highly recommended”

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Posted 3 years ago

“Lots of slot games variety and quick update to any new slots in this casino, good customer service and fast withdrawal, I do not understand why there are so many negative feedbacks about this casino having slow withdrawals and other issues but for me I've made multiple withdrawals and it took two days to get my winnings.”

Helpful Report

Posted 3 years ago

PocketWin is rated 3.3 based on 171 reviews