PocketWin Reviews

Name: PocketWin
Rating: 3.25

3.3 Rating 166 Reviews

63 %

of reviewers recommend PocketWin

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3.3

Based on 166 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

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PocketWin 1 star review on 17th March 2022

Fay Raven

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“poor site try get away with paying small winnings poor rude customer service games are 3rd world style stay clear save your money”

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Posted 2 years ago

“Lots of slots to choose from, verification process was nice and quick, withdrew £80 and was in the bank the next day. It is very handy.”

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Posted 2 years ago

“Please read the one star reviews ,mine would be exactly the same this and Dr slot.m fortune ,Mr spin all scams .they want every detail of your life they could easily steal your identity of what they want from you”

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Posted 2 years ago

“Fast payouts, very helpful customer services. Nice casino to play. Good variety of games.”

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Posted 2 years ago

“I do like this casino! They have really good selection of slot machines. Winnings are not big, but quite frequent. I able to withdraw my winning whenever I want but it take time. Anyway, I am sure I always get my money.”

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Posted 2 years ago

“First time I have ever written a review. I deposited on Monday and the money was in my account on Wednesday night. Best casino I have played so far.”

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Posted 2 years ago

“Don't want to pay out not even anything under 100 The sister sites mfortune and Mr spin are just as bad Make up new identity processes Say your documents have been accepted then say they havent and send them again ... sent over 20 documents of id address utitly bills ect and accepted and them asked for them again Complaints section don't do anything just apologise and repeat the same thing id avoid as you'll just waste money”

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Posted 2 years ago

“Reels of Rome and JungleWin are very nice. I won 2k past few days and I received the money yesterday. Thanks Pocketwin”

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Posted 2 years ago

“AVOID LIKE THE PLAGUE!!! This company will do everything they can to avoid paying you! I won £2000 on one of their slot machines and requested a withdrawal on 21/12/2021. I’d had an account with them for quite a while and had previously suffered from their ridiculous identification system when I’d requested a large withdrawal 6 months earlier so presumed that this time as I’d already provided them with everything that they had asked for (and they had approved it) that my withdrawal request would be quick and painless. NO. They asked me for further identification including: bank statements, secondary bank statements, proof of earnings and a copy of an invoice proving that I had done some work for a person that had paid money into my account. I provided them with everything that they requested and then they came back and asked me for a more up to date bank statement up to the 24/12 (the date was the 28/12 and my bank statements come out on the 9th of every month - I had provided them with a statement up to the 9/12), clearly this was a delaying technique but I managed to provide them with a pdf of a transaction list off of my online banking account which I emailed over to them and they approved. I had a telephone conversation with them discussing payments in and out of my bank account and I gave them everything but I still to this date (16/1/2022) have not been paid. They have banned my account and have gone quiet. I have lodged a complaint with them but have heard nothing!! Please just send me my money!! ONLINE GAMERS / GAMBLERS AVOID THEM LIKE THE PLAGUE!!!!! Customer service department are friendly enough but have absolutely no knowledge of what’s happening with your account so are as useful as a chocolate teapot. It’s the banking department that knows what is happening with your withdrawals but they will not speak to anyone on the telephone!! What a waste of space.”

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Posted 2 years ago

“Pocketwin make it as difficult as possible to withdraw legitimate winnings. This casino is disingenuous misleading and in my opinion should be avoided. 100% the worst experience i have had with any online slots company.”

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Posted 2 years ago

“I like this one. The interface is easy to navigate and there's no need to search for the right section. I also want to thank the support, as they were really helpful.”

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Posted 2 years ago

“Helofree spin”

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Posted 2 years ago

“Great games, fast fluid solid play, document upload facility. Daily picks give you awesome boots and bonuses on a daily basis.”

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Posted 2 years ago

“Rubbish never receive winnings . They give every excuse not to pay out . Chris and Dan both need a jail sentence for ripping people off . Hopefully it will come soon”

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Posted 2 years ago

“It is true, the withdrawals are within 24 hours, or at least that was my experience. Verification was fast too. Bonus promotion was okay. Friendly service, they are even funny when you talk to them. Good casino.”

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Posted 2 years ago

“Everything is just super. The most interesting and proven slot machines are collected here, you can have fun in full. Bonuses at registration, a lower wager were also not spared. Uncomplicated interface.”

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Posted 2 years ago

“Good luck trying to get your money, twice they have made me battle for it. When you win they ask you to text them a few day later (cost you money) then they call you back (cost you money) then want details you have already submitted to them. This happened twice! Out of 2 times. From a personal experience I’d say avoid this app.”

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Posted 3 years ago

“I like this place. Glad I found it! I trust them. I have fun there everyday time I spend time on this casino. Play, win, lost, but most have fun and I like its easy to found game and good rewards.”

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Posted 3 years ago

“A good casino, many slots games, quick payments and responsive customer service, attractive design, found no shortcomings. And also nice bonuses for players.”

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Posted 3 years ago

“Pocketwin are an absolute joke, I have self excluded due to their absolute farcical withdrawal process. I forwarded all relevant documentation as requested, paid phone bills, bank account transactions, passport, driving license and even my bank card. I spoke with one of their customer service representatives, and she even confirmed that she was happy with everything, and my withdrawal request would be now processed by the banking team. I’m still waiting, and they are now stating that they need my username, which I have totally forgot! Unbelievably even after they ask me my address, dob, full name, and what phone number is linked to the account. To which I gave them , they then say I fail their security check, and refuse to discuss matters with me. I was even asked what my last deposit was, which I also confirmed, and still no joy. I can’t recover my username because I’ve self excluded, and they say they have no other available security questions to ask me. So apart from donating my blood, there’s no joy. It’s amazing though, that when I opened my account with them, and having made numerous deposits. At no stage did they ever ask for proof of who I am! So my advice is stay away from this site, because all they do is take take take! No proof needed to deposit, but try to withdraw, and there’s a mountain of excuses. I am now in the process of taking it up with the gambling resolver, and I am making it a mission of mine, to receive my payment. Along with my compensation, eventually I’ll be a happy bunny again!”

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Posted 3 years ago

PocketWin is rated 3.3 based on 166 reviews