Pop In A Box Reviews

Name: Pop In A Box
Rating: 1.14

1.1 Rating 183 Reviews

3 %

of reviewers recommend Pop In A Box

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1.1

Based on 183 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat

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Pop In A Box 1 star review on 11th January 2023

Anonymous

Pop In A Box 1 star review on 19th October 2022

D.reeve

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lucky if they turn up - Take 4 months for something to be sent and don't accept address changes. Therefore if you can't get access to your previous address, or they deny receipt, PoP in a Box and by extension The Hut Group, couldn't give a hoot if you get your goods as long as they get their money. AVOID! Look at Trustpilot and you'll see that this is a common theme.”

Helpful Report

Posted 3 years ago

“One of worst geek stores ever used. I bought 3 Pop! in April 2020 and they sent me just 1. More than a year later the other 2 have not been sent to me yet. This is it´s embarrasing for a geek store. Constantly they are saying me I can cancel my order, and I´m sure they want this becouse now they must pay custom taxes for shipping to me. This is a shame”

Helpful Report

Posted 3 years ago

“So ordered 4 in stock pops in November 2020 for a Christmas gift... Over the next 5 months I've received two of them, it's now May 2021 and I'm being told that it's due in September 2021. Really couldn't get much worse. How are they still in business? Customer service is nil.... Well service is nil really. Absolute turd of a company”

Helpful Report

Posted 3 years ago

“Preordered a pop in August of 2020 that was to be released in November. Never got it. When I looked at my order it said that it would be release in January now. March 2021 comes round and I still hadn't received my preorder. I cancelled it but was initially told that I couldn't cancel it. I emailed them and it was finally cancelled. The prices seem great but the reality is that this is a waste of time and money. I HIGHLY recommend you go elsewhere.”

Helpful Report

Posted 3 years ago

“Absolutely a joke. They take your money and when you question your order you get any random automated response that could apply to random situations and will never resolve your issue. Save your money and your time”

Helpful Report

Posted 3 years ago

“I ordered 2 funko pops on 24th March for my son's birthday on 7th April. Both said they were in stock and as it's a UK site I presumed they'd arrive in plenty of time for his birthday. One arrived fairly quickly but the other one is being shipped from America! There was no mention on the website that it needed to be shipped from America and it'd be delayed. I contacted Pop In A Box via messenger and had very robotic responses from the advisors. They were very disinterested. Eventually they offered a £5 refund but then it turned out they'd applied it as a store credit!! Safe to say I won't be using them again!! Poor customer service!!!”

Helpful Report

Posted 3 years ago

“For the first few months everything was fine then I started getting pops with minor damage and the box it was posted in had no damage at all then I started getting pops with major damage and a lot of it was deliberate damage done by their warehouse staff. This is how your loyalty is rewarded avoid this company at all costs because YOU WILL BE RIPPED OFF. They should be closed by the authorities”

Pop In A Box 1 star review on 31st March 2021

Helpful Report

Posted 3 years ago

“Order placed April 2020. Still waiting for the product. Asked them to cancel the order, they told me they have, order status says otherwise. Not sure I'll ever get my money back. Avoid this company, if you do get what you ordered it's likely you'll have a long wait for it.”

Helpful Report

Posted 3 years ago

“Avoid this abysmal thieving scam of an operation disguised as an online funko pop store. No contact phone number. Emails sent to you regarding your issue cannot be replied to. They will outright lie to you in said emails. Their reply to my Nov 2020 order still not fulfilled in March of 2021 was “it was a pre-order so it hasn’t been released yet”. That’s perplexing as I saw them on the shelf at hot topic last week. Customer service is complete trash. Order your pops anywhere else. Avoid these charlatans like the plague.”

Pop In A Box 1 star review on 30th March 2021

Helpful Report

Posted 3 years ago

“Omg what a bunch of hypocrite lolll real real crosseur. They do everything not to cancel. Apologize for pretending to have made a mistake or for saying suddenly not received the message on time and patiently waiting for payment to clear to you in writing. Each time it's a new excuse. Real thieves. Save yourself by running and buy elsewhere. Never dealt with such disloyal. Will always give you hogwash not to reimburse you. Hypocrite I'm sure that even on this site they will do the same lol. No”

Helpful Report

Posted 3 years ago

“Worst company ever. I ordered a figure in November of 2020 it is now March of 2021 and still have not received my figure. I have emailed them numerous times to no avail. There is no phone number to call either. Stay away from this company at all cost!!!”

Helpful Report

Posted 3 years ago

“Ordered in November 2020 and the product did not arrive till March 2021. When it arrived the product was damaged and now the team have not responded to the issue”

Helpful Report

Posted 3 years ago

“The worst site for customer service I have ever come across! Placed an order in November for a birthday in January and half of it still hasn’t arrived! (The first part arrived in February but I wasn’t informed only half would be arriving). I have contacted them on live chat a number of times to be told the item is out of stock and given a new date, however, I can still go onto their website and order the exact same item! Plus I am unable to cancel because they have already taken the full amount and because it was in an offer they won’t refund. I will never order from this site again.”

Helpful Report

Posted 3 years ago

“I ordered 4 Figures the first 2 took a lot of time but the others didn’t arrived. So I contacted them. First they helped me and the last thing I got was a Mail who said that they will look whats with my other two figures and they will contact me again. But they didn’t contacted me again, so I contracted them again and reminded them that they wanted to contact me back about the 2 figured that didn’t arrived. The answer I got was that they think Im a scammer. This was all. They didnt wanted any proofs or stuff, they just said that they thing Im a scammer THAT WAS THE WHOLE MAIL. So I contacted the support again and told them I can proof my order bc I have all the Ordering-Mails and the Bills. Now I have to wait what’s happening next but I already didn’t recommend buying anything from them. (sry if my english is bad)”

Helpful Report

Posted 3 years ago

“My first order in Autumn 2020 was okay, expect it took a lot of time. In my luck the figures were not damaged despite packaging being really poor with no protection. However my most recent order from last Christmas - haven't yet arrived. I don't live in UK so I don't expect miracles, but it's so ridicilous and if I ever receive the pop I have the urge to still demand a refund, for my nerves. Communication is impossible because the inbox is always full and I have to re-send every email. Communication is slow and unefficient. As my order took over 22 days I contacted them and after troubling messaging they sent me another one. Tomorrow it's over 20 days again. They have promised a tracking and sent a tracking number but when I try to search it it says that my order isn't trackable. I've contacted about this but they totally ignored me. The tracking numbers don't work and I would be fine with a orer without one, but as they promise you this, it's suspicious. I've started to believe they never sent me my figure and are scamming me. Since there is no tracking and no proof of replacement other than an email. I have received packages from random sellers from Ebay with promised over 2 month shippings within weeks. Why can't a licenced business do what they promise? I will never order anything from then and unless they have something you really can't get anywhere else, please don't waste your time on them. I have had to push back some of my plans because of this and it's really frustrating. I've had better communication from a store in a totally upside down time-zone and more information. Don't waste your time, money or braincells to them.”

Helpful Report

Posted 3 years ago

“HORRRIBLE BUSINESS to deal with. They took my money and did not ship the product. My 11 year child is devastated and has lost his confidence in online buying. PLEASE DO NOT BUY FROM THEM.”

Helpful Report

Posted 3 years ago

“In nov I pre ordered an item for jan 2021. Jan comes along and date is set back to mar 2021! Canceled my order. Found cheaper on Amazon. Another order in transit for 3 weeks and its not moving. Never order from them again!”

Helpful Report

Posted 3 years ago

“Terrible service. Ordered 2 funko pop for £18.99 plus delivery for £2.99 - they shipped one item and took out £12.98 and I had to wait4 months to be told they had cancelled the rest of my order because the item wasn’t longer available and what do I find - it’s miraculously back in stock but they cannot reinstate my order because it was cancelled so I have to repurchase and pay additional postage. It’s not a fortune but it feels like a scam.”

Helpful Report

Posted 3 years ago

“Absolut scam and the worse customer service ever. Pre-ordered an item in August 2020, supposed to be available and sent out end of October and I was expecting it end of November (Advent Calendar) but now we are end of January 2021 and I still have not received it. Battling to receive answers from the customer service, no discount or refund gesture... Also did not display my 1 star rate/review on the product page under the ones from people that have actually received their product in time !! AVOID !!!”

Helpful Report

Posted 3 years ago

“So bad unreal sent me lots of damaged pops then blocked me for too many damaged pops?? I sent proof and everything not professional at all even blocked me on twitter avoid there so bad its unreal”

Helpful Report

Posted 3 years ago

Pop In A Box is rated 1.1 based on 183 reviews