Poppy's Picnic Reviews

Name: Poppy's Picnic
Address: Manor Farm, Melksham, Melksham
Rating: 4.85

4.9 Rating 2,080 Reviews

97 %

of reviewers recommend Poppy's Picnic

Company Reviews

Metrics

Info

4.9

Based on 2,080 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

1380716599

Email:

paws@poppyspicnic.co.uk

Location:

Manor Farm, Melksham
Melksham
SN12 7QT

Poppy's Picnic 5 star review on 11th November 2024

Anonymous

Anonymous // 01/01/2019

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“Praise for the excellent customer service, very helpful & kind people. I must also commend the packaging, the food arrived still fully frozen. Perfect thank you. The picnic balls are an ingenious idea especially for small dogs, just thaw enough for each day. I have wasted so much from other suppliers having to thaw 500grams a time. Sorry but here comes the negative, my Chihuahua won't eat it, now I admit she is very fussy, but I have tried her several times, even resorted to cooking with no success. I'm not giving up I plan to try again so fingers crossed. This by no means reflects on Poppy's Picnic which I would recommend highly, just on my fur baby, bless her.”

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Posted 3 years ago

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Hi Jackie Thank you for your kind words regarding our customer service.... it makes us so proud Sorry to hear that your chihuahua isn't enjoying our meatballs though.... don't give up, i'm happy to give you a call to see if i can help in any way Much Kindness Debs and Poppy

Posted 3 years ago

“We have a very fussy poochoon when it comes to food. Saw an add for poppys and gave it a try, best thing we did. She has so much more energy cant wait to for us to but her bowl down. She was a very windy dog but now she's much better. Her coat has gone all glossy highly recommend Poppy's food.”

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Posted 3 years ago

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Hello David It's great to hear that you have finally found a food that your poochoon enjoys... The glossy coat will be from all the fresh, natural botanicals and ingredients we put into our food Thank you so much for this 5* review Much Kindness Debs and Poppy

Posted 3 years ago

“Molly ate it for one day only, then turned her nose up and walked away. We now have loads of it in the freezer and nobody to eat it!”

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Posted 3 years ago

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Hi Dawn & Molly What a beautiful girl she is! As with humans , it can be that it takes dogs a while to get used to a new taste experience and she may need some encouragement. Happily for you all the products you have ordered can be cooked - our Mighty Mince and Power Balls contain no bone, therefore safe to cook. We suggest you try again with the food, this time cooked and cooled. You can also try mixing it with her previous food until she gets used to it . Or you can add tasty toppers - fish oil, a raw egg or try our Super Sprinkles. Of course some dogs may not make the switch and if this is the case please donate the food to your local dog rescue charity. We would hate the food to go to waste. Please give us a ring if you need help with the above. I'm sure we will get Molly on to raw in no time. Much Kindness Debs and Poppy

Posted 3 years ago

“First time ordered, my 10 year old chihuahua is loving it . Will be ordering again. I love the fact of no bone in this brand , using calcium alternative , so that the food can be heated sometimes . Easy to order , delivered to doorstep . Fabulous!”

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Posted 3 years ago

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Hi Dona We're so pleased to see that your chihuahua is loving Poppy's Picnic It's great that , if needed that some of our meals can be cooked.... great too for dogs that are a little under the weather Thanks for the 5* review Much Kindness Debs and Poppy

Posted 3 years ago

“Brody loves this food, never any left in his bowl. Thank you.”

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Posted 3 years ago

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Hi Nikki & Brody Thanks for this brilliant review.... so pleased to hear that Brody is loving his Poppy's Picnic Much Kindness Debs and Poppy

Posted 3 years ago

“My two schnauzers Peggy and Winnie love the food.”

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Posted 3 years ago

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Hello Nicola , Peggy and Winnie This is a fab review ... thank you- 5* WOW! It's wonderful to hear that Peggy & Winnie are enjoying their food Much Kindness Debs and Poppy

Posted 3 years ago

“The quality of complete meals are wonderful and our cockapoo, Archie, seems to love them. We ordered a trial pack initially and have now signed up to the subscription as he loved them so much. The super sprinkles are brilliant too - nice little extra crunchy treat to top the meals off. The only downside is that Archie is very active and has a very high metabolism and needs to eat almost double the daily recommended amount for his age/weight. Poppy’s Picnic says he needs about 280g as an “active dog” but he eats a whole pack (450g) a day to maintain his weight (12.5-13kg). The subscription box does not let you add any extra to the box so Archie is going to be short on food as they only send 16 packets every 27 days. Wish there was an option to add additions to your subscription order? (there possibly could be, but it wouldn’t let me when I tried..)”

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Posted 3 years ago

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Hi Hannah & Archie Firstly , thank you for shopping with us - we are so pleased to read that Archie is loving our food The amount you feed depends on breed, age and activity levels - this can vary from dog to dog. Dogs do burn fat for energy At the moment customers are unable to change their subscriptions themselves. This is something that we are currently looking into, and hope to offer in the future In the meantime we are always happy to help and assist you in making changes to your subscription Thanks for this lovely review too! Much Kindness Debs and Poppy

Posted 3 years ago

“We had struggled with food for our very fussy small poodle cross for the first year and had tried raw before which she soon went off. After seeing Poppy’s pIcnic on This Morning on ITV we decided to give it a try and ordered the meatballs. Wow she is excited for her meals for the first time ever and loves the Super Sprinkles on top too. The meatballs are a perfect size for a small dog as we can defrost just enough for each day and I am so happy she is now eating raw which I know is the best for her nutritionally. Thank you Poppys’s Picnic!”

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Posted 3 years ago

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Hi Carla This review makes us so happy - thank you We are delighted to see that your fussy poodle is loving our meatballs. These meatballs can be cooked too! Much Kindness Debs and Poppy

Posted 3 years ago

“This service is what I would have expected 40 years ago. Family run who care about their dogs. Mine absolutely loves his meals. I prepare them as if cooking for my daughters. I am carefully and quietly watched before serving. I have to invest in a slow feeder because Pebbles (my Cav) hoovers up his meals and always wants more. Any issues and I simply call and speak to the extremely knowledgeable members of the team. Couldn’t be simpler. Will only use this company.”

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Posted 3 years ago

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Hi Kay & Pebbles We love this review - thank you so much So pleased to hear that Pebbles is loving his Poppy's Picnic Always here to help you Much Kindness Debs and Poppy Debs and Poppy

Posted 3 years ago

“Our girl was a fantastic eater before her season. Overnight she totally changed, and since mid-January, her eating has been a source of stress for us all. We have since tried two alternative foods but both have fillers (lentils for one, quinoa for another) which was affecting her digestion. Plus, it was getting expensive and time consuming having to buy a month's worth of food in one go, and then transition her between foods. And most importantly, she was miserable. I think we all started to dread meal times a bit, and they would loom over our day. It was heart-breaking seeing her pushing food away with her nose, while her stomach was rumbling. I was in tears more times than I care to admit! We can't feed raw for a few reasons, but I know how incredible it is and it's always the highest rated for nutrition. I was so thrilled to see that the Mighty Mince range could be cooked. So I knew our girl would have all the benefits of raw but it would be cooked by us, meaning it was nutritious and fresh every time. So I was excited, but knowing how difficult feeding had got, I didn't want to get my hopes up too much. To say it's been a revolution is an understatement! Our only problem now is how excited she gets while we let it cool slightly before putting it down for her. We've had to dust off the slow feeder that's not been seen since January! We can now put her food down and she'll be dancing next to her mat waiting and will clear the plate. Finding the Mighty Mince products from Poppy's Picnic has been a dream for us, and I can't rave about it enough. If you've been put off raw food but want all the goodness, then this is well worth checking out!”

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Posted 3 years ago

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Hello Lucy WOW! What a lovely story.... thank you for sharing and this wonderful 5* review We are delighted to hear that your pup is loving our food and all your stress has gone Much Kindness Debs and Poppy

Posted 3 years ago

“Delivered on time, well packaged. Eddie just seems more full of energy since swapping from processed food to Poppy's picnic raw diet plus no more smelly wind :)”

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Posted 3 years ago

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Dear Lynda & Eddie What a wonderful 5* review It's wonderful to hear that Eddie is enjoying his Poppy's Picnic food A smelly wind free zone! Much Kindness Debs and Poppy

Posted 3 years ago

“Charles loves it! He’s a very picky eater but with poppy’s picnic he loves looking forward to meal time! Hope someday you’ll come up with kibble version!”

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Posted 3 years ago

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Hi Chunky Legaspi Thank you for this lovely review We are delighted to hear that Charles is enjoying his food Much Kindness Debs and Poppy

Posted 3 years ago

“I meat was full of fat when I cooked it, it ended up in the bin, When I was cooking her meals it was less fat so I will not be ordering again, I have tried twice to explain to your team with out success”

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Posted 3 years ago

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Hello Lynn Thank you for your feedback Our recipes have been developed in line with FEDIAF nutritional guidelines. It may be that the fat levels are higher than you where previously feeding making your own food. Rest assured that our food is balanced and complete. Much Kindness Debs and Poppy

Posted 3 years ago

“Excellent food that my fussy pooch loves! Always a sparkling clean bowl afterwards. She loves the ‘Sprinkles’ too. In fact, it actually slows down her feeding as she tries to eat the sprinkles first! Before, she wolfed it down! With or without sprinkles, it’s gone in seconds. No waste whatsoever, very good value for money. Delivered very speedily to my door, so no lugging it home from the shops.”

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Posted 3 years ago

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Hi Judy Oh this is fantastic news! So happy your pooch is loving his Poppy's Picnic Thanks so much for the wonderful review! Much Kindness Debs and Poppy

Posted 3 years ago

“My pups never been happier!! He absolutely loves breakfast and dinner time, even does a little shiver and cry out of excitement when we are getting it ready for him!”

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Posted 3 years ago

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Hello Liberty This makes me smile... thanks for sharing your thoughts It's amazing news to hear that your pup simply loves his food Much Kindness Debs and Poppy

Posted 3 years ago

“Freddie is more than happy with Poppy’s Picnic.”

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Posted 3 years ago

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Hi Maggie & Freddie Thanks for the amazing 5* Delighted to hear that Freddie is enjoying his Poppy's Picnic It's lovely of you to write this review Much Kindness Debs and Poppy

Posted 3 years ago

“Excellent service and lovely people”

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Posted 3 years ago

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Hello Clare We are over the moon with this review... thank you Much Kindness Debs and Poppy

Posted 3 years ago

“My puppy simply wouldn't eat. She was probably getting 1/3 of her required daily intake and I started to panic. We tried all the commercial dry foods, whatever the cost, and even mixed it with wet food. But after one day of new food the novelty always wore off. Then I discovered raw food at a local pet store and transitioned immediately. She LOVED it. Then I found Poppy's Picnic and now she literally shakes and howls when she knows it's food time. The subscription means I'm never without which is a bonus. I have found some of the interactions with the support team frustrating, and had a couple of order problems, but nothing bad enough to deter me. My puppy is happy so I am happy.”

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Posted 3 years ago

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Hello Victoria Thank you for sharing your thoughts in this review We're delighted to hear that your dog is simply loving her Poppy's Picnic We value your feed back and are working hard to make sure that improvements are made Much Kindness Debs and Poppy

Posted 3 years ago

“Excellent food and communication my dog loves this food she’s thriving”

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Posted 3 years ago

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Hello Julia Thank you for this lovely 5* review We are so pleased to here that your dog is loving our food Much Kindness Debs and Poppy

Posted 3 years ago

“Fabulous food. It has transferred my dog's life. He suffers from IBS and I tried many different foods before Poppy's. Dried, wet and eventually I was recommended Poppy's raw. We are now using the low fat chicken mince and it is amazing. If he has a tummy upset I can now quickly heat up his raw food which is even easier on his tummy.”

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Posted 3 years ago

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Hello Patricia This is so lovely to hear, we're pleased he's enjoying his Poppy's Picnic. The option to cook is a fantastic one...... for those days when you just need a warm dinner Thank you for this lovely 5* review Much Kindness Debs and Poppy

Posted 3 years ago

Poppy's Picnic is rated 4.9 based on 2,080 reviews