Poshmark Reviews

Name: Poshmark
Rating: 1.45

1.5 Rating 145 Reviews

10 %

of reviewers recommend Poshmark

Company Reviews

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Metrics

1.5

Based on 145 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Returns Process	Could Be Better

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Poshmark 1 star review on 13th December 2024

Bj Keew

Phyllis Greene

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zero and I mean zero customer service and they just don't care. Its been 4 days after I opened 2cases and NO response I sent 2 emails about different issues and the response sounded like they read someone elses email but responded to mine. They are lazy and just don't care”

Helpful Report

Posted 5 months ago

“Terrible customer service. Can't get anyone. I have uses 3 different emails with these clowns because over time they will require identity verification but when you go through the steps it won't work. So...you create another email and it will work for a while and then they will so it again. The tell tale sign is when they put "Not for Sale" on your picture icon. I'm thinking it's a bunch of libtard blue haired people out in California pushing all this nonsense. I've been on Ebay since 1999 and NEVER had all these stupid issues for No Reason.”

Helpful Report

Posted 5 months ago

“I just opened an account yesterday. As I have many clothes I have never used and some I have used once, I thought it would be a good idea to make some money. They first ask for your card information, then, shockingly, for your account balance. Why do they want to know how much I have in my checking account? I think it is a scam website. There should be other ways to verify people.”

Helpful Report

Posted 5 months ago

“Order: 667158ad67755d312a4bdc97 Ordered a used Louis Vuitton bag. The description said there was a scratch on the back of the bag on the leather. No problem. I receive the bag and the front hardware is chipped. NO where in the listing did it say that the hardware was chipped, neither did the seller upload close pictures of the hardware to see the damage. I asked poshmark to be able to return this bag or to get a discount to fix the damage and they refused either solution stating that the listing shows a correct description. WHICH IT DOES NOT, since it never stated the chipped hardware. I have been buying and selling non stop for a decade with poshmark, they have become extremely fraudulent letting sellers get away selling junk as long as the can make a buck. They will go bankrupt very soon if this continues since places like ebay are offering authencity and quality control for luxury items. If you are new to this company, AVOID AT ALL COSTS!! I will stop using them after 10 years as a loyal posher. REFUND ME ASAP FOR THIS DAMAGED ITEM!”

Helpful Report

Posted 5 months ago

“I joined Poshmark and sold two items. I tried to get approval to get paid for the items and spent over five hours over two separate days on the phone trying to get them approved. When I asked how I could get this fixed I received a chat message that said “we can give you your money back, you have to take picture of yourself bra or no bra & we will send you an additional $150, or you can just approve the charge” When I said, I was reporting them they told me I would never get my money back. Please note this was after approving over $1500 in charges that did not get credited and I had to cancel two accounts. I emailed customer service and was just told that all this was for my security. Do not set up a Poshmark account as a seller! I did purchase one thing I have not received it yet, so I cannot tell you how that transaction will go.”

Helpful Report

Posted 5 months ago

“Terrible website and app for payment verification and no help from customer service ( a misnomer) unless you pay through the nose I’m done!”

Helpful Report

Posted 5 months ago

“Purchase straw purse and box arrived crushed. Maybe it was crushed before and seller used box to mail my purse. It must had bad ride to my home. Purse frame was Bent. I have contacted Poshmark and no respond. Need shipping label for return. I sent seller photos and put purse in box to return. Can’t send you photo because camera available for the seller”

Helpful Report

Posted 5 months ago

“Poshmark live shows are awful!! Sellers gape, smoke pot, drink alcohol and verbal fight with other sellers. It's ridiculous...no thanks. BE CAREFUL WITH LUXURY ITEMS...MANY FAKES!!”

Helpful Report

Posted 5 months ago

“Wrong size, clearly different from listing received. I went through the hoops to show pictures with proof/measurements, tags, etc with Poshmark denying my return and sticking me with a $45 order that was small adults pants when I had ordered a listing of small child’s pants. The seller was even apologetic but Poshmark blocked my ability to return. They clearly do not care about their buyers, once they get their money they move on. I won’t be purchasing from them again. There are no other platforms like this that treat their buyers so poorly.”

Helpful Report

Posted 5 months ago

“Bought a bag that included "authentification." The bag arrived with literal trash inside. When I contacted Poshmark, they said there is no standard or checklist for authentication to show and I should take their word for it since someone initialed a postcard that was in the box with the bag. I do not think anyone actually authenticates anything. They also said the bag was at the post office and to go pick it up, but it was on my doorstep, so their tracking isn't great for expensive items.”

Helpful Report

Posted 5 months ago

“Company does not care about their customers. I purchased a pair of running shoes described and shown as being in like new used condition, with no visible flaws and tread that made it look like they had only been worn a couple of times. Well, the shoes began to split apart between the sole and upper after wearing them once on the first day. The listing had made no mention or shown any pictures of this defect, but it’s clear this was a problem the seller knew about and had attempted to hide by re-gluing the shoe where it was coming apart. I opened a case the next day and poshmark said it was my fault because I wore them. I guess it’s my fault for putting shoes on my feet, moving around in them, and expecting them to stay intact. $115 wasted on my end and poshmark’s idea of making it right was giving me $5 credit. I’m sure there are plenty of good deals to be found on poshmark, but it’s clear they won’t stand by you when the shady ones happen.”

Helpful Report

Posted 5 months ago

“Sellers can't authenticate simple items. Desperate housewives selling over retail priced, worse than second hand items.”

Helpful Report

Posted 5 months ago

“Please save your money and do not spend it here. I ordered two Items—an icebreaker and a hoodie—from two different sellers. One came absolutely worn and not true to size due to being shrunk. The other item has a hole in it, and all labels are cut off, so it is most likely not genuine at all. I tried to return the items right away, and Poshmark refused to proceed with returns. Absolutely not a reliable company. It is a scam selling something worse than you can see in thrift stores.”

Helpful Report

Posted 5 months ago

“They don't accept returns”

Helpful Report

Posted 5 months ago

“Beware of their security. Someone hacked my account and made a purchase I did not do or authorize. They do not stand behind security issues. I was stuck with a purchase I would never buy and lost my money on it. I cancelled my Poshmark account!”

Helpful Report

Posted 5 months ago

“Has no customer service, if you have any problem with your account, there is nobody to speak with only an email you can reach out to that takes forever to respond because they are in another country. The whole platform is a scam. But and sell somewhere else.”

Helpful Report

Posted 5 months ago

“They don’t stand behind the buyer when the seller makes erroneous statements about their products. “Gently used” can mean worn out of shape and size. Poshmark tells you it was your fault for not asking the seller more questions.”

Helpful Report

Posted 5 months ago

“The dress I received is not worth the cost. It was flimsy, thin material, no shape. I tried to deal with support but they were useless. I will not shop here again and advise others to “beware”!”

Poshmark 1 star review on 21st June 2024

Helpful Report

Posted 5 months ago

“The product, La Roche Posay was used and the bottle was half full. Yaks”

Helpful Report

Posted 5 months ago

“Buyer beware!!! Poshmark will not refund a product you purchase that does not meet your needs. They will not refund a double shipment and double charge. They WILL NOT allow you to return the items. You take the full risk of buying something you haven’t seen. I will never purchase from Postmark again. They are a scam!!”

Helpful Report

Posted 5 months ago

Poshmark is rated 1.5 based on 145 reviews