Poshmark Reviews

Name: Poshmark
Rating: 1.45

1.5 Rating 145 Reviews

10 %

of reviewers recommend Poshmark

Company Reviews

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Metrics

1.5

Based on 145 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Returns Process	Could Be Better

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Poshmark 1 star review on 13th December 2024

Bj Keew

Phyllis Greene

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a terrible system. I bought a expensive cell phone on this system. Because of their process of over $500 I believe had to be inspected. It has been over two weeks and I still have not received my phone. The phone was originally purchased in New York then it was shipped all the way to California for inspection once inspected it was finally shipped back to Indianapolis Indiana now it has gone to New York City again and the last I heard it was in Tampa. I live in the fort Myers area of Florida maybe someday I'll get my phone if they don't ship it back to Alaska maybe or Hawaii for more inspections. I would think once that's delay for inspection comes into the fact that the shipping would be upgraded so that I don't have to wait 2 weeks to get something that I paid a lot of money for that in my case was time relevant as I needed it before a certain date otherwise it wouldn't be available to me for in the next 4 months will be sitting in my mailbox or at my front door. I should have a choice for expedited service and it should be well published that is going to take 2 weeks to a month to get something I bought. This is totally ridiculous and you can't even talk to anybody on the phone about it. What a cheaply run operation. I'll never buy anything on Poshmark again. Totally disappointed how this is affected my plans for travel out of the country without my new phone.”

Helpful Report

Posted 1 week ago

“I would give a poop emoji if I could. Customer Service is Horrible! I have been a seller for many years, and I am about ready to quit due to customer service support. On average, it takes 3 days to get a response via email. You can’t talk to a rep directly, only wait for their reply. A lot can happen within 3 days —compounding the problem into a bigger problem, and then in return wasting even more time & effort trying to get help to resolve issues in a timely manner. How can sellers feel secure if it takes so long to get a response from customer service? I emailed Customer Service early on November 30th, and just received an email response late today (December 2nd). I am still trying to wrap my head around just how incompetent their support is. The email I received from PM Support told me that they sent an email to the buyer, and if my issue is not resolved by the 14th to get back in touch with them. Are you kidding me? I should have had my funds released today, and they want me to get back in touch with them in 12 days? The buyer has been letting my package sit at the PO. The buyer knew a package was coming. The package was out for delivery and then the buyer notified USPS to take the package back to the PO. The tracking updates said out for delivery on November 30th, then it was updated with customer notified to hold package at PO. I should have had my funds released today. I did my part. So PM is okay with me not getting my funds for another 10 days? That is bad business!!! I have already had to contact them numerous times in the past to have them release my funds. My funds should automatically be released without me continually having to waste my time and contact them. Trying to get help is a nightmare! Customer Service is handled by a bunch of incompetent, useless, unqualified, unprofessional nitwits. BUYERS and SELLERS BEWARE! Poshmark has gone downhill in a dumpster!!!!!”

Poshmark 1 star review on 3rd December 2024

Helpful Report

Posted 1 week ago

“If I could leave a 0 I would. Poshmark does not care. No recourse if what you get from a seller is not acceptable. No way to see bad reviews or negative comments on a seller profile. They definitely cater to their sellers. But if you’re a buyer… beware.”

Helpful Report

Posted 2 weeks ago

“Been dealing with PM for more than 2yrs because I like designer sportswear. I’m disabled so online shopping is largely necessary. I’ve gotten some great buys, but the disasters have now LONG outweighed the good. I only buy “new” items. Still, so many items misrepresented, dirty laundry, major obvious damage, NO CUSTOMER SERVICE, no help from sellers, outlandish pushback from sellers, outrageous shipping charges, & now new fees. They started charging customers a “buyers assurance fee” but do nothing to assist /ensure sellers are selling responsibly and or fairly. When dealing with the countless return problems(not of my making), hours of my time have been wasted with zero acknowledgement. I’m done with PM primarily because I don’t feel okay calling my credit card company yet again with another PM disaster. STAY CLEAR!”

Helpful Report

Posted 2 weeks ago

“Beware!!!! I purchase a blow dryer that made a grinding noise and rusted and not as described, I contacted Poshmark right away and they gave me the excuse that it was not within their 3 day time limit as it was about the 5th day, as I was out of town. They only gave me back part of the money. It blew up the second time I turned it on a couple of days later. I contacted them again and they refuse to make it right. I will be disputing my credit card.”

Helpful Report

Posted 2 weeks ago

“They are horrible. Emailng for days because I need my refund for something that was not delivered.”

Helpful Report

Posted 3 weeks ago

“Place the order with poshmark.It was sent into a totally different state from where I live. Have made several inquiries with the seller. Made. Request on poshmark by email several times. Do Not Order. You won't get it they get paid. They DO NOT CARE! BUYER BEWARE!”

Helpful Report

Posted 3 weeks ago

“This website is garbage for buying and selling. One, its very difficult to put something on the website to sell and then if you miss a small details, then its coming back and you just wasted all your time. Complete garbage website. Just go somewhere else and it's not worth it to make pennies on your clothes. Go donate it and get the tax deduction. It will be better.”

Helpful Report

Posted 3 weeks ago

“WOW! Be careful buying from Poshmark! I just bought a Vera Bradley Purse. It arrived in good condition, but smelling AWFUL!!! I wrote the seller and she stated she washed it first and advised me to wash it again. I did and it still smelled. I emailed Poshmark. They stated because I washed it, it was not eligible for return. So, I'm stuck with a SMELLY, UNUSABLE PURSE!! I took it to Goodwill and they refused it because of the smell. :( Be careful purchasing form here. You'll have no recourse for BAD items.”

Helpful Report

Posted 3 weeks ago

“Horrible place to purchase anything.You can’t return anything.Who wants to throw money away on hoping your purchase it’s right.I wouldn’t recommend anyone to spend any money on Poshmark ever again.They don’t make it easy on customers who are spending money on this online Poshmark”

Helpful Report

Posted 3 weeks ago

“I bought a $600 dress that was stated as new with tags. Received a damaged item and was refused a refund. An absolute scam.”

Helpful Report

Posted 3 weeks ago

“@k_and_aclothing claims 8 days to ship yet google says 3 business days.....Paid Tuesday and Saturday nothing.....claims she'd ship on Mon and cancels on Sun.....don't deal with her.....joke!!!!!”

Helpful Report

Posted 1 month ago

“Customer service is terrible- I won't recommend selling jewelry/ items under 1000 but over 100 there's no security..buyer could wear it change their mind and damage it so it can be returned..dont sell to people with no history on the platform..i used the Poshmark dm / customer service option..”

Helpful Report

Posted 1 month ago

“I have squatters living in my vacation home. Which after 5 months I have finally one the court case. Was told by a friend she is selling my stuff on Poshmark. I have reached out to customer service three different times. All I received is we are looking into it. It has been three weeks now and they have not gotten back to me.”

Poshmark 1 star review on 1st November 2024

Helpful Report

Posted 1 month ago

“Im done with poshmark for all the reasons. Fees. No returns really allowed. Payment takes forever.”

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Posted 1 month ago

“Bought two things, never received. Twice two separate sellers. Bad business. Got refund but poor way to do business. You look forward to winning something and never get.”

Helpful Report

Posted 1 month ago

“Don't use Poshmark. I was sold a sweater that had obviously shrunk and no longer the correct size and though the buyer said that it had been dry cleaned, it smelled like washing detergent. Seemed obvious to me that the seller was lying and the company sided with her. Bad business.”

Helpful Report

Posted 1 month ago

“I recently sold a Louis Vuitton purse. Poshmark sent me the label for it to go to the facility for Authentication which is awesome. But it takes time to get to the buyer. So, I am waiting those extra days for my funds. Just a couple extra days no big deal. But the buyer now needs to sign for the package which is good. But the buyer is not there so the post office leaves a notice for the buyer to go to the PO to receive the package. Now we are not talking just a couple extra days. The buyer waits 6 days to pick up the package. Then never accepted the package on the Poshmark app. Now I have to wait the full 3 days to receive my money. I will never sell anything else on Poshmark. I wish there was a way to review Buyers!!! For the sellers to be aware..”

Helpful Report

Posted 1 month ago

“Poshmark is terrible. It does not even deserve one star. I bought a $360 gown that says it was platinum (silver) in color and the belting on the dress was at the waist. The color was an unatractive grey and the belting made it an empire waist, and the dress sdid not fit well. They refused after many communications back and forth to give me a credit saying that the seller fairly represented the dress. I will never buy anything from Poshmark again.”

Helpful Report

Posted 1 month ago

“If you want the worst to zero customer service, then choose Poshmark. if you even get a response you are lucky and when you do, they must hire the bottom of the barrel in intelligence because they cannot read let alone help. The responses do not reflect the reach-out which leads me to believe their team is illiterate. Worst customer service ever experienced and it every time.”

Helpful Report

Posted 1 month ago

Poshmark is rated 1.5 based on 145 reviews