Post Office Reviews

Name: Post Office
Rating: 2.71

2.7 Rating 122 Reviews

43 %

of reviewers recommend Post Office

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2.7

Based on 122 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Post Office 1 star review on 21st January 2022

Rafal Wojciech Wainberg

Post Office 1 star review on 2nd August 2021

Cristina

Anonymous

Anonymous // 01/01/2019

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“Everything”

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Posted 3 years ago

“I spoke to an adviser and she was very helpful and friendly, I would definitely recommend Post office to anyone”

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Posted 3 years ago

“Miserable staff, especially the manager. No print services for mail and complains when using Royal Mail prepaid services. Try not to use now.”

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Posted 3 years ago

“Wanted to post parcel with printed label from eBay, but staff member refused to accept it stating that the weight is wrong. In fact it was printing mistake, however the weight of parcel was way in weight limits for this type of parcel. Needed to go back to home, cancel the label, print it again and go back to the post office. This time was refused to be serviced at all and told to go to another branch. When question the woman and told her their bosses never had a problems like that, I have been using their service for years, she answered she is the boss and will not serve me. I believe if they don't want to provide post office service they should have their licence void. This is review not for Post Office, or even this branch. I have used them for years. But this employee is totally rude.”

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Posted 3 years ago

“I just want to give the friendly, helpful staff at the Tennyson Road, Cheltenham Post Office a shoutout. Thank you for the great service that you offer, it’s a busy time of year, that can be a bit stressful, but your professional service and friendly manner is very much appreciated. 10/10 from me”

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Posted 3 years ago

“I am using post office for 2 years for my house insurance. It is a fair price and cheaper than other companies. I like it.”

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Posted 3 years ago

“Fantastic service with them which I will continue to use”

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Posted 3 years ago

“Elderly woman in the po at crown post office Inverness who serves on counter but isn't po employee she put wrong amount on payments made and refused to refund the incorrect amount so have emailed post office to ask what to do where they have ignored request so she also had attitude in front of customers which was embarrassing why is it that she can't give the funds back when it's her who can't listen proper because of age this is annoying as what if she does this to vulnerable people be warned scam could be within crown post office Inverness”

Helpful Report

Posted 3 years ago

“Newton poppleford The lady was so helpful, advised I sent my passport special delivery, explaining I could use the Royal Mail website to check it had arrived. It arrived the next day as she promised, Thank you”

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Posted 3 years ago

“Westover Sorting Office. I was out when it was deliverd. Our regular postman is on holiday, the relief postman took it back to the sorting office. I went to collect it - a round trip of 10 miles. The office was closed. Only opens 8-10am. Whihc is Not what it says on its website. Today Saturday - it says it is open till 12.000. But I don't trust it so tried to ring Customer Services to check. They will "answer me as soon as they can" but it has been 20 minutes already and even if the office was open I now won't have time to get there . In the meantime yesterday, I saw the postman in the street and he said he would redeliver it todas " if he remembered". Well he obviously didn't remember. It is now nearly midday and I don't think there has even been a delivery today and certainly won't be one as late as this on a Saturday. We have a very good service when our refular postman is on duty. As soon as he isn't, it all goes to pot.Lousy service. I would give it no stars at all if I could. You can't call anybody, you can't talk to anybody. They have us over a barrel with nothing but online communication. I know there is absolutely no point in writing this but it makes me feel better. The blame is Covid, of course, although it was awful before Covid was ever heard of but that will be the excuse for the next 20 years.”

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Posted 3 years ago

“Northfield PO Birmingham Tall white guy counter clerk Rude Abusive & Down right aggressive willing to bet his drive Customers away”

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Posted 3 years ago

“post Office, Wednesfield High Street, i went in 29/9/21 and asked about renewing my passport, young lady behind counter said if you've got your passport we can do it right now for you it will be done digitally and sent away to passport office . she explained the process and even helped with the photo booth, and took payment on my credit card, all done within 15 minutes. fantastic service and very very helpfull, i've now had a txt off passport office telling me that my application has been approved and my passport is being dispatced to me as soon as possable , all this in less than 3 weeks, brilliant 12/10/21, yours Mr S Turner”

Helpful Report

Posted 3 years ago

“Just really ease to speak with and delivered a good price”

Helpful Report

Posted 3 years ago

“What a shower of crooks. Having looked at the exchange rates for euros on the post office website (which offers a service whereby you collect the currency at your local post office)I went along directly to my local post office and bought euros. On returning home I realised that £500 at the Post Office had only got me 540 euros as opposed to the 570 euros figure advertised on the post office website. When I queried this with the post office "customer care" team I was advised that post offices can apply whatever exchange rates they wish. Had I ordered £500 worh of euros online for collection at the same post office I would have received 570 euros when I collected it at the post office but because I went into the post office and ordered it, they were at liberty to apply whatever exchange rate they wished. There is this no link between the exchange rates published on the post office website and the exchange rates applied within post office. Get the logic there? the logic is to screw you, Low life. Boycott them”

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Posted 3 years ago

“Very simple to arrange. Lady rep informative and considerate to older customer. Sent paperwork by mail. Thanks.”

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Posted 3 years ago

“The worst service I have ever received in my life. Having now given up on the Post Office's complaints resolution and appeals service and gotten absolutely no where it's finally time to start leaving this branch the one star reviews that they deserve. If you have a bad time within one of their branches, don't expect much of a response from them- even if, like I have, you do all the legwork for them by processing a Subject Access Request and gaining the CCTV of the incident you're complaining about. It's difficult to write this review without getting angry whilst thinking on the attitude of the male assistant which works in the branch. Lazy, incompetant, aggressive, ignorant are only some of the words I could use to describe him. If you're going to use this branch, really do try to avoid him. Just a nasty peice of work and when they don't get their own way, they'll send letters to your address (which they have breached Data Protection laws gaining) Unbelievably bad service. Avoid at all costs.”

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Posted 3 years ago

“My Parcel dessapear again, lost? I can believe... in 26 June 2021, I wish the Person who has my PARCEL HAS BAD LUCK, I WISH the Person who uses myStuff Has Bad Luck,”

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Posted 3 years ago

“My Contract with them was until 17th August and they cancelled it early. I called customer service and they were rude and could not explain the reason clearly. Their customer service is not even worth 1*.”

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Posted 3 years ago

“You ring something to have redelivered and the robot or machine what ever it is malfunctions and give you the wrong address about 20 times 😡😠🤬 somewhere up Scotland when you live in bloody Manchester and you say the right address clear enough we all can't talk like the queen the machine or robot wants to be melt down and turn into a post van because they bloody break down as well about time these managers started spending more money instead of playing on golf courses all day long playing the millionaire”

Post Office 1 star review on 3rd June 2021

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Posted 3 years ago

“I look the people in the postoffice they are very kind and very helpful also very while coming and very friendly well done keep doing what you doing thanks”

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Posted 3 years ago

Post Office is rated 2.7 based on 122 reviews