Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.58

4.6 Rating 13,060 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,060 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Equipment and deliver as advertised. Can't argue with that!”

Helpful Report

Posted 2 years ago

“part order delivered , still awaiting remainder 2months on!. Parts are still showing on website as available for next day delivery! Would advise caution on using this company. No calls answered directed to email query.”

Helpful Report

Posted 2 years ago

“My order took 9 days to be delivered even though they advertise special delivery 0f 2-3 days i aslo paid 16.95 for the privilage to have my delivery in 9 days . I contacted their sales/service by email and i recived no help or support. they sent a one line email on each occasions and then tried to hide behind their T&C's which i did not ecept they were hopeless in handing my questions and gave no kind of service. Its the most expensive delivery charge i have ever been charged and i received the worst delivery ever, plus the so called service was non existent.”

Helpful Report

Posted 2 years ago

“Item was priced competetively. Ordering was simple. Item arrived on time on a pallet and without damage a few days' time.”

Helpful Report

Posted 2 years ago

“I held off ordering until the delivery date on the payment page was what I wanted for a birthday present. They didn't dispatch it till that date. Next-day delivery by DHL didn't happen, but that's a different matter. PowerTools Direct say that they are not responsible for delays in delivery, but have failed to respond to my argument that they ARE responsible for dispatching items in accordance with what they say on their website. I could have ordered any time during the previous week if I had known that what was given as the delivery date meant nothing. Better to say nothing than to lie. A week on from the delivery date on which I based placing my order, the item is somewhere...”

Helpful Report

Posted 2 years ago

“Rubbish. Selling items they don’t have and no customer service Bought online to complete a job the following weekend as was the cheapest and had free delivery over £75. After 4 days of radio silence emailed asking for an eta and the following day I received a cancellation of half of the order as they didn’t have it in stock ( even though it was in stock when I bought it. Nothing about when the rest of the order would be delivered! Can’t ring them as the number is just a recorded message telling you to email them. Now having to put the work back a week which is annoying so have cancelled the rest of the order and my account as I will not use them again as they are clearly offering for sale items they don’t actually have and then trying to buy them in. You know what they say about buying cheap…….”

Helpful Report

Posted 2 years ago

“Great service will use again”

Helpful Report

Posted 2 years ago

“Ordered 250 mm screws which were delivered when quoted and price was ok”

Helpful Report

Posted 2 years ago

“Good Service Just what i ordered Thanks”

Helpful Report

Posted 2 years ago

“Good price, good stuff. What's not to like?”

Helpful Report

Posted 2 years ago

“Cheaper wrong item arrived, had to take back as we were in the area, problem getting it swapped for the original one ordered said it was distribution warehouse which is where it came from. Address all over the postage item. Eventually got my order as needed for that weekend.”

Helpful Report

Posted 2 years ago

“Excellent all round service. The item was competitively priced, online ordering was straightforward and without problems. Delivery was quick and the item arrived undamaged. I would highly recommend Power Tools Direct and will use them again in the future.”

Helpful Report

Posted 2 years ago

“Excellent delivery arrived before the text message”

Helpful Report

Posted 2 years ago

“Very good..”

Helpful Report

Posted 2 years ago

“1st Item arrived damaged. however after contacting customer service item was replaced with a new one, excellant service, Manufacturers need to do something with the packaging, as the polystyrene they use is not up to the job.”

Helpful Report

Posted 2 years ago

“Took a week to be notified of out of stock items. A week on from that and my order is still not dispatched. Customer services are next to useless and cannot or will not give updates on dispatch or other issues. I would avoid powerfoolsdirect at all costs. They don't deserve even the one star I've given.”

Helpful Report

Posted 2 years ago

“Great product at an excellent price.”

Helpful Report

Posted 2 years ago

“Good price and great service”

Helpful Report

Posted 2 years ago

“Boots are very comfortable and light”

Helpful Report

Posted 2 years ago

“First time customer, originally had small problem with delivery. Living on Isle of Wight delivery depends on weather, just had wind speeds 124.5 mph. Very pleased with quality, cost and customer sales. Will hopefully use again.”

Helpful Report

Posted 2 years ago

Power Tools Direct is rated 4.6 based on 13,060 reviews