Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,115 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,115 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only partial order delivered, no confirmation of the rest of the order and then ask me to fill in a review!!”

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Posted 2 years ago

“Delivery was late late”

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Posted 2 years ago

“Very poor service. They take your money and never contact you if there is a delay. I paid for a 2 day delivery and on day 5 no contact. Dreadful. Can't even phone them better to go to toolstation or screwfix”

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Posted 2 years ago

“Ordered delivered just what I needed”

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Posted 2 years ago

“good service and good price (cheaper than Machine Mart)”

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Posted 2 years ago

“Excellent service, prompt and at a very reasonable price, less than half some of the other vendors looked to charge.”

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Posted 2 years ago

“power tools were easy to buy from but their courier DPD delivered to the wrong address”

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Posted 2 years ago

“ORDERED A CLARKE CALOR GAS FIRE. BRILLIANT PRICE, BRILLIANT PRODUCT AND BRILLIANT DELIVERY. HIGHLY RECOMMENDED”

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Posted 2 years ago

“Did not get delivery service paid for , wasn’t even dispatched on time”

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Posted 2 years ago

“I was very disappointed with the service I received, after placing my order and paying extra for 2-3 day delivery after 5 days my delivery still hadn't arrived, there was no way to contact anyone other than to email it was then another two days before I got a reply stating that my order was on its way again another 2-3 days there was no mention of a refund for the failed first delivery. I then received an email from DPD saying they would deliver and that I would receive an email of when to expect once it had left the warehouse usually around mid-morning. when arriving at work the following morning at 7.30 am an email from DPD saying they had tried to deliver but were unable to and attached a photo of an address down the road. we finally received our delivery8 days after we placed the order.”

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Posted 2 years ago

“Terrible service will not be using again”

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Posted 2 years ago

“I paid for a 2 day delivery but the item took over a week to get to me. So I am not impressed.”

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Posted 2 years ago

“Received promptly and as described, thanks.”

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Posted 2 years ago

“Paid for item but not delivered. No response to phone calls, which just direct caller to email. No response to emails.”

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Posted 2 years ago

“Took nearly 2 weeks for order to arrive despite paying for 48hour delivery.”

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Posted 2 years ago

“Items were as described and delivered on time all round good service.”

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Posted 2 years ago

“Excellent service, very efficient”

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Posted 2 years ago

“pure service”

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Posted 2 years ago

“It is the first time I have used Power Tools I only bought fencing clips which were 1/3 the price of other retailers. I looked through other products and will certainly be using them again, have recommended them to other people.”

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Posted 2 years ago

“The product was as ordered and fit for purpose. However, I ordered on the basis of delivery in 5-7 days .... after 7 days of hearing nothing I chased and received a confirmation late that evening (technically into Day 8 after the order) that it was shipped and I would receive the item the next day. Given the lack of communication until I chased up, I get the strong impression that my order had been lost or forgotten until I took action.”

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Posted 2 years ago

Power Tools Direct is rated 4.6 based on 13,115 reviews