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Power Tools Direct Reviews

4.6 Rating 13,113 Reviews
94 %
of reviewers recommend Power Tools Direct
4.6
Based on 13,113 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Could Be Better
Read Power Tools Direct Reviews
Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Power Tools Direct 5 star review on 12th August 2024
Anna
Power Tools Direct 5 star review on 12th August 2024
Anna
Power Tools Direct 5 star review on 5th March 2024
Robin Bailey
Power Tools Direct 5 star review on 9th February 2024
H Asryan
Power Tools Direct 5 star review on 9th February 2024
H Asryan
Power Tools Direct 5 star review on 22nd November 2023
Razvan
Power Tools Direct 5 star review on 27th October 2023
Gary
37
Anonymous
Anonymous  // 01/01/2019
I ordered an electric motor which unfortunately had a fault, customer support did not hesitate to sort it out and sent a courier to collect it. I would not hesitate to order from them again.
Helpful Report
Posted 2 years ago
I ordered an electric motor from PowerTools Direct which unfortunately had a fault. I contacted their customer support who were extremely helpful and arranged free collection of the faulty motor straight away. I would not hesitate to buy from them again.
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Posted 2 years ago
Very simply there was a issue of product leaking in the consihnement. I Supplied photo evidence The damaged items were immediately shipped and replaced. First rate service. Equally there prices are considerably cheaper than the usual Diy chains
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Posted 2 years ago
Still not revived order - phones divert you to an email and ironic that I’ve been asked to review a product I am yet to receive….
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Posted 2 years ago
Great service, fast delivery.
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Posted 2 years ago
Very good service and quick to put things right really pleased with my purchase.
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Posted 2 years ago
Item ordered was as described and was delivered quickly. No problems. Thankyou
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Posted 2 years ago
Quality great, delivery took a few days but that wasn't an issue for us. Thanks.
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Posted 2 years ago
Good service. They got back immediately about my query.
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Posted 2 years ago
Excellent service, thank you.
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Posted 2 years ago
Fast delivery. Hills Rotary line Looks strong and easy to put up . Good instructions even tells you what mix you need for the cerment
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Posted 2 years ago
Items were delivered on time but were packed very poorly, Just put in an envelope unwrapped and because of this knocked against each other causing some chips and scratches on the items
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Posted 2 years ago
Site easy to navigate. Good selection. Easy ordering process. Products delivered within days. Excellent service all round.
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Posted 2 years ago
Fast delivery, all as ordered, spot on.
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Posted 2 years ago
Quick service. Clamps were just what I wanted.
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Posted 2 years ago
Goods damaged in transit due to inadequate packaging. Paltry £10 compensation for damaged goods and late delivery, yet charged extra £16+ postage for 'long length item' they couldn't be bothered protecting. Poor complaints procedure.
Helpful Report
Posted 2 years ago
Ordered and paid for some tools. Two days later got an email cancelling the order because the tools were out of stock. Refund received a day later.
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Posted 2 years ago
We had purchased a number of test paint pots which arrived from the courier leaking from the package. Upon opening quite a few of the pots were damaged and lids not on with paint everywhere. We are sure these were damaged in transit . When we contacted the supplier via email we had a very quick reply and followed up with a repeat order which was dispatched within a couple of days. We are very impressed with speed of communication and a no quible replacement from this company. Great customer service,
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Posted 2 years ago
Great product, great price
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Posted 2 years ago
Bought some stainless staples £5.39 (ex vat) You have no idea what the delivery charge is going to be until you have checked out... It was £6.95 (ex vat) for delivery and handling....not reasonable to my mind for something that weighs under 100g
Helpful Report
Posted 2 years ago
Power Tools Direct is rated 4.6 based on 13,113 reviews