Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,118 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,118 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price great service”

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Posted 3 years ago

“I ordered my Sealey Combination ladder on Tuesday, received it on Wednesday and reported to Power Tools Direct the same day that the support legs were not the width as advertised. Power Tools Direct took this up with the supplier and I received replacement support legs on Friday!! Great service.”

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Posted 3 years ago

“Disappointed that something ordered Wednesday 6/10 @09:09 was not dispatched until the following Monday afternoon, but maybe we expect too much - first world problems I know :o)”

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Posted 3 years ago

“Needed a couple of trestle type supports for my Kitchen worktops while Icut out for the sink etc. Great, robust items just the ticket !”

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Posted 3 years ago

“Brilliant!! Will definitely use again”

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Posted 3 years ago

“Would definitely use the company again”

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Posted 3 years ago

“Excellent service, thank you.”

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Posted 3 years ago

“Gosia from Sales at Power Tools Direct, was very prompt in responding to my query on availability. She gave good advise to ensure that we would know when the item was back in stock. Once the item was in stock, ordering was easy and delivery prompt. Well done!”

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Posted 3 years ago

“Excellent Service good price and delivered promptly”

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Posted 3 years ago

“Speedy delivery and a good price for the item I purchased”

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Posted 3 years ago

“Ordered and delivered no fuss no issues, works for me....”

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Posted 3 years ago

“I received my item, a generator, £300. I realised that it wasn't powerful enough, i was given wrong information by the company just before buying it. Contacted Power Tools and send it back, stating that i wouldn't need another but a refund. The currier came to my place a couple of weeks later, I sent the item back. Since I had a few conversations and email, requesting my refund, then they stopped replying to me. 3 months later I have no generatoe, no money back and no communication. I will contact them on Monday 19th of October 2021 on my last attempt to recup my money then I will have to resolve it via legal way. Very disappointed. Customer Service 0”

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Posted 3 years ago

“Good. Again. In all departments. Well done”

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Posted 3 years ago

“Clear website, PayPal payment, excellent price and good quality item delivered next working day - what's not to like?”

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Posted 3 years ago

“Goods not arrived. Can’t call them and customer service via email isn’t the best”

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Posted 3 years ago

“This company is a disgrace I ordered the sealey power sander as advertised to later fi d out you need a compressor for it to be able to sand so its not a sander its a six hundred pound hoover I then had to pay to have it sent back so I packed it all up and sent it back as it was boxed they then sende a photo that it's broken and wo t refund me you can't speak to anyone it is all emails so I am now going trading standards and citizens advice to get my money back as they have refused me A refund there customer service is shocking if you won't my advice don't use this company they are shocking they have cost me money and time and don't won't to helpe at all there good at takin your money that's about it”

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Posted 3 years ago

“Power Tools Direct Order #1000329693 The above order was delivered 14 Oct 2021 @ 12:37 Hrs. On opening the package I noticed that the packaging had been damaged. Parts of the router had pierced the side of the plastic wrapped packaging and was sticking out of the box. On observing the damage to the router my opinion is that it has been dropped or had something heavy dropped on to it. The evidence supporting this opinion is: - 1. The sturdy aluminium router base plate casting has been cracked, along with damage to its plastic slip pad. 2. The aluminium casting of the parallel guide has been fractured into two pieces and is not serviceable. 3. There are many pieces of fractured plastic trims in the packaging with the router. I wish to return the order for a full refund at Power Tools expense. I attach 11 photos of the shipment taken during opening the package and security cam of the delivery. Power Tools Direct have not responded to any of my communications so unable to return the package.”

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Posted 3 years ago

“Products arrived as expected :)”

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Posted 3 years ago

“The price for the tool was very good. Also delivery was a godc price and very quick. Will shop again here.”

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Posted 3 years ago

“Good product and delivery”

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Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,118 reviews