Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,143 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,143 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with item purchased & sevice . Received the product very quickly”

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Posted 3 years ago

“Safe and timely delivery of order”

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Posted 3 years ago

“As advertised, and delivered promptly.”

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Posted 3 years ago

“First rate service”

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Posted 3 years ago

“Products exactly as described. Delivery time was a bit long (Covid-related maybe?), but will definitely buy again.”

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Posted 3 years ago

“Unbelievably quick delivery - Product better than expected for the price. Solid and substantial compared with many flimsy versions I have seen”

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Posted 3 years ago

“Prompt delivery highly recommend.”

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Posted 3 years ago

“If I could leave a 0 star review, I would. I paid extra for the delivery to arrive earlier, a week and a half later, it had still not arrived. I had to email the company due to their phone lines not being available, I finally had an email reply that my order would be dispatched the next day. 2 days later it arrived, with one item missing. No update to say it was to follow or why it was missing. Asked if a manager could get in touch with me, but apparently this was not an option. Would never use again, and would not recommend.”

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Posted 3 years ago

“Delivered on time ready to paint my first room”

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Posted 3 years ago

“Goods arrived. No complaints”

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Posted 3 years ago

“Fast & Efficient Service. Will be using again!!”

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Posted 3 years ago

“All delivered as promised. Thanks”

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Posted 3 years ago

“Excellent product supported by great availability. I will most certainly use Power Tools Direct again.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Ordered newly £100 worth of screws on April 1st. By April 12th they had not been delivered though I had received a message and refund for one box that was out of stock a few days before. On April 12th I had an email from PayPal saying that I’d had a full refund from Powertoolsdirect though no communication from the directly. In a effort to try to understand what was glowing on I sent an enquiry email. I received a shirt and barely apologetic email saying that they could not fulfil my order. Why did their system accept my order if the items were not in stock. Mail order no whets near as good as buying over their trade counter as I’ve always been impressed. Hope it reopens soon.”

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Posted 3 years ago

“Ordered a jet washer was told 10 day delivery 28 days and still waiting avoid best thing”

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Posted 3 years ago

“On point in every way! They do as they say!!”

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Posted 3 years ago

“Rubbish, ordered an item and then told three days later that it wasn’t in stock, bloody useless”

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Posted 3 years ago

“Ordered 7 items, one was delivered as expected, the remaining 6 items have still been delivered (now 8 days late). Very disappointed with the service....”

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Posted 3 years ago

“I purchased a hand cultivator, while the tool is fine, the packaging was not. It arrived through the post in an envelope with 2 prongs sticking through with no protection on them. It was very dangerous to anyone who had to handle it on its journey. I would not recommend buying tools from this company again as the packaging was inadequate and could have caused injury.”

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Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,143 reviews