Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,116 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,116 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good range of the equipment I required. However, having paid for express (3 day) delivery the items took almost 2 weeks to arrive. It was very difficult to get any update on progress.”

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Posted 2 years ago

“Fantastic item at a very competitve price, and the item arrived ahead of the expecteddelivery date!”

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Posted 2 years ago

“I bought a Stabila level with wrong end cap, travelled down to their head office on Jan 4th. (I don't know where the photo is of their showroom but it certainly isn't there!)Chap there said "don't do returns everything online" Thanks, 70mile round trip wasted. Tried telephone " because of Covid can only contact via e-mail" 2 e-mails later and still no reply. Verdict: AVOID at all costs and that is being kind.”

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Posted 3 years ago

“Very pleased with ordering and delivery with Power Tools Direct”

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Posted 3 years ago

“Needed powerful machine to start my van in cold weather. Certainly managing to do this.”

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Posted 3 years ago

“Friendly, helpful service. Will definitely use them in the future.”

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Posted 3 years ago

“Excellent processing,speedy delivery,very satisfactory first purchase”

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Posted 3 years ago

“I ordered the parts on the 26 Dec. Got one item really fast but still waiting for all the other items on the 11th Jan. Been billing in December. No idea when items will be shipped.”

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Posted 3 years ago

“Item as described and swift delivery.”

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Posted 3 years ago

“First class service from start to finish”

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Posted 3 years ago

“Great service, thank you”

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Posted 3 years ago

“Good service, items delayed by courier”

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Posted 3 years ago

“Nice and easy to order with good overall I would recommend them”

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Posted 3 years ago

“A good strong turf lifter,well worth the money. The only downside for me was, the blade isn't sharp enough”

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Posted 3 years ago

“Great product with speedy delivery”

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Posted 3 years ago

“Placed order on 23 December 2021. Emailed a few times for updates. But no reply. My order arrived on 10.01.2022. box damaged, heater damaged from both sides. Send email again and again but no replay. will wait for a reply another 24 hours, if not will contact my bank and cancel my payment.”

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Posted 3 years ago

“Order placed and payment taken on 30th December. No updates, status "processing".”

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Posted 3 years ago

“I received a faulty toolbox for Xmas for my husband. Gosia in customer services dealt with my issue professionally and courteously. Within 3 days the faulty item was collected and a brand new and perfect item delivered. The service was very much appreciated. It would have been useful to know in a liitle more in advance that they were collecting and delivering due to work schedules but really cannot fault the service. Happy New Year Gosia and all at Power Tools”

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Posted 3 years ago

“Very good service, 5 star.”

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Posted 3 years ago

“I messed up over the Christmas holiday and ordered the wrong item. Gosia, sorted it out for me really fast and saved me a lot of grief in returning it. Great one stop shop for getting everything you need on one invoice to cut down the paperwork.”

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Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,116 reviews