Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,144 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,144 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on the 8th of Feb and received on the 10th of Feb on standard free delivery. I did not opt for the paid delivery as i was not in a rush. i should say impeccable delivery service. The ordering process was smooth too. i have not had a chance to use the product yet and hence this is only the rating for Power Tools Direct ordering and delivering process.”

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Posted 3 years ago

“Good price, good delivery great service.”

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Posted 3 years ago

“Easy to use website and speedy delivery. Excellent”

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Posted 3 years ago

“very good”

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Posted 3 years ago

“excellent service”

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Posted 3 years ago

“I first was told orders over £75 are free postage, then orders over 20kg are £20 postage somehow I had to pay £29 for express postage, it took almost a week to arrive, very disappointed.”

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Posted 3 years ago

“Fantastic service. Ordered and dispatch email within 2 hours. Notified of delivery next day. Parcel was delayed due to bad weather again notified of this. Arrived next day. Cannot fault would certainly use again.”

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Posted 3 years ago

“Superb communication and delivery. My Clarke CL300M lathe and accessories arrived in perfect condition and well packed. When one item was out of stock the sales team were super efficient with notifying me and refunding. Also, the lowest price in town! Great to do business with you power tools direct!!”

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Posted 3 years ago

“each time i have used your company you have taken the order only later said not in stock with a long wait to fulfill, be upfront and say we dont have it instock”

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Posted 3 years ago

“Excellent product arrived in pefect condition. Would definitely use your company again keep up the good work Many thanks. Delivery was late due to Dab weather conditions Snow etc.”

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Posted 3 years ago

“Profesional company. I bought a garage ceramic fan heater from them.”

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Posted 3 years ago

“Competitively priced product combined with speedy and efficient delivery. I'll definitely use your service in the future.”

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Posted 3 years ago

“After reading the reviews I was nervous about ordering - but the price was great so I took a gamble. I paid by credit card as an extra protection. The really need to up their game on the administration side 1) Make sure a confirmation window is displayed after you have paid and 2) follow up with a confirmation email - automated so people don't think they are being scammed. They did reply to my email very quickly when I contacted them to check that my order had actually been received. I hesitated about buying because of this so they are probably losing sales because of it. HOWEVER THAT BEING SAID my items arrived within three days, packaged well, undamaged and exactly what I needed for a fraction of the cost from anywhere else.”

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Posted 3 years ago

“Item was worthless as it was so badly damaged”

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Posted 3 years ago

“Excellent service and quick delivery.”

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Posted 3 years ago

“Quick delivery of item. Well packaged.”

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Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

“Would highly recommend them , great price and service.”

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Posted 3 years ago

“Delivered on time, on the day it stated, well packed. Would definitely recommend”

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Posted 3 years ago

“Great super fast service”

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Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,144 reviews