Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,140 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,140 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Availability, price and order process was all straightforward but the delivery let it down. Having paid extra for express delivery I was confused and disappointed when tracking information showed that the parcel was delayed by the carriers - DHL - with no explanation as to why. I chased the sales team twice and eventually the parcel turned up, delivered by a ‘man with a van’ not the regular DHL delivery man. It arrived JUST within the time frame!”

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Posted 3 years ago

“Best price I found anywhere! Great service. Easy ordering process. Kept informed about delivery too.”

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Posted 3 years ago

“Arrived before advised delivery date , very happy with customer service”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“I made a purchase online from Power Tools Direct website. Received notification from DHL that my purchase was going to be delivered a day earlier than stated, waited in to take delivery never arrived. Did not arrive on original stated date either, checked back with the DHL link and all information had vanished. By this point concerned made telephone call to Power Tools Direct was not answered by a member of staff just a automated message to send email. Sent email no reply ever received. Goods finally arrived rusty and damaged. As Power Tools Direct refuses to communicate with their customer’s on any level possible I disappointedly had to make the decision to keep goods and never buy from them again.”

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Posted 3 years ago

“Great prices on the products I needed (Command hanging strips) with reasonable shipping times.”

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Posted 3 years ago

“Great product - a stainless steel bucket that is ideal as my in-kitchen compost collection bucket. Delivered exactly as promised. Thank you.”

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Posted 3 years ago

“Good deal on a paint sprayer, delivered quickly. Very 😊”

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Posted 3 years ago

“Good prices, quick delivery, very good overall, BUT! would be nice if they would provide a telephone service, so you can verify important things quickly, Also, an option to collect, so you can save on delivery cost!”

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Posted 3 years ago

“Great Professional service, very pleased with my Toughbuilt C700saw horses”

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Posted 3 years ago

“A good quality product delivered on time,at a good price and on time”

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Posted 3 years ago

“Stabila tm 70 good tool ,but I don't understand the measurements imperial or metric they don't relate to the length of the level please help if possible thanks Michael bricklayer”

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Posted 3 years ago

“Excellent service, product, dispatch and communication! Many thanks”

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Posted 3 years ago

“Very good to deal with, but delivery service didn't keep me informed.”

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Posted 3 years ago

“Website indicates a shop. On arrival I was told sales were online only and there was nothing that could be done. I had to pay £4.99 p n p on an order costing £7.00. Made he project costly overall.”

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Posted 3 years ago

“Excellent range of tools.”

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Posted 3 years ago

“Delivered as promised.”

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Posted 3 years ago

“Excellent service and products are at a very good price”

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Posted 3 years ago

“Great service.”

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Posted 3 years ago

“Very good service. Just a minor comment on far too big a box and consequently plenty of thankfully paper packaging Thank you.”

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Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,140 reviews