Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,191 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,191 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service. My was a day late, but that did not mater.”

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Posted 3 years ago

“I bought an item that I know and trust. I bought it at a great price and it was delivered on schedule just a couple of days later.”

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Posted 3 years ago

“I placed an order for a stapler and staples on 19th April. It said the item was in stock and delivery would be 2-3 days. I emailed on 26th April asking what was happening but no reply was forthcoming. The stapler turned up 28th, by this time I had borrowed one as the job I needed it for had to be finished. Poor communication, poor service. I won’t be ordering from Power Tools Direct again.”

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Posted 3 years ago

“Very quick delivery and keen pricing”

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Posted 3 years ago

“Couldn't believe delivery time. Really quick. Got Clarke wood turning chisels. Will be purchasing more tools etc in future.”

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Posted 3 years ago

“Excellent service with quick delivery too, very impressed.”

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Posted 3 years ago

“Service was great. Delivery price very high”

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Posted 3 years ago

“The web site is easy to use . The product arrived on time excellently packaged”

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Posted 3 years ago

“Prompt efficient service quick delivery. After ordering some gloss & primer I found I had enough gloss so emailed them to see if I could cancel the gloss. I received a response same day advising cancellation & refund”

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Posted 3 years ago

“Fast delivery and well packaged.”

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Posted 3 years ago

“Easy purchase, quick delivery. Happy customer.”

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Posted 3 years ago

“Excellent customer service.”

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Posted 3 years ago

“Excellent service delivered on time highly recommended”

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Posted 3 years ago

“Stock availabilities are not updated on website, 2 of my 3 ordered items got refunded. Wouldn't have ordered only one item, as was aiming to combine postage for all 3. Now have to pay again for postage when ordering the 2 others elsewhere. After complain they didn't offer free postage for the 2 other items when back in stock. Not impressed by service at all.”

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Posted 3 years ago

“Easy buying process, delivered promptly and saved 15% off big shed price. Will recommend to others.”

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Posted 3 years ago

“Exactly as ordered”

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Posted 3 years ago

“Placed an order with 2-3 day delivery. A week later no order received, I chased up the order to be told they had been let down by supplier on an item. This is understandable, but what is disappointing is that PowerToolsDirect, did not contact me, I had to contact them. The order was then shipped to me without consulting me about the missing item, I then had to chase up a refund of the late shipping charge. I have been refunded for the missing items and postage which is pleasing, but I am without the item that I wanted which is frustrating and hence my low star review.”

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Posted 3 years ago

“Good products,fast delivery,good communication, would certainly use them again”

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Posted 3 years ago

“Very pleased with product and service was very good”

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Posted 3 years ago

“Easy to order and deal with - kept me informed at all stages - will use again and I definitely recommend them”

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Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,191 reviews