Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,143 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,143 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item exactly as advertised was delivered promptly and sold at a very competitive price. I was pleased to secure the second last one in stock.”

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Posted 3 years ago

“Quick and reliable delivery.”

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Posted 3 years ago

“Good service website easy to navigate quick delivery”

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Posted 3 years ago

“Prompt delivery of tin of paint. Many thanks”

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Posted 3 years ago

“Quick delivery,good customer service!”

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Posted 3 years ago

“Good quality tools.”

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Posted 3 years ago

“Normally very good - but not this time. After 3 working days (express delivery) no despatch notification. The only company I know that won’t take phone calls and after a slow response by email with a promise to look in to it - no reply. Good prices but as someone wise once said, ‘we sell ‘em for that price when we don’t have any’”

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Posted 3 years ago

“Good service and product was as expected.”

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Posted 3 years ago

“Arrived on time and product as described.”

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Posted 3 years ago

“Tool works fine thank you”

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Posted 3 years ago

“excellent and quick service”

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Posted 3 years ago

“Product as advertised. Well packaged and dispatched very quickly. Very good service”

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Posted 3 years ago

“Very poor service. Accepted an order and payment for an item (a Scroll saw) which they didn't have in stock . I ordered three items - the other two being blades which were compatible with the scroll saw. Despite cancelling my order for the saw they intended proceeding with the remainder of the order. I therefore had hassle of having to cancel all the order and seek a refund. This was the second time this happened to me in the space of a week - the first company I had dealt with was called Building Supplies Direct. I discovered later that these were the same company! Will not use them again.”

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Posted 3 years ago

“Good quality tools arrived quickly would recommend”

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Posted 3 years ago

“Great quality but such a pain as they are all not sharp enough it a bit poor considering the price”

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Posted 3 years ago

“My order was accepted and a delivery date provided, then at the last minute was told the item was no longer available. I had to reorder elsewhere.”

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Posted 3 years ago

“Item delivered quickly and as described.”

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Posted 3 years ago

“Placed order with 2 to 3 days delivery and it took 2 weeks i had to keep emailing to find out what was going on and could never get a straight answer”

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Posted 3 years ago

“Not worth a single star, but had to give one star in order to leave a feedback! Nobody answering the phone line, making excuses because everyone is working from home and why cant you answer phone calls by working from home? Item arrived late with extra shipping costs for 2-3day delivery slot which nobody kept to, then once receiving the packaging, its all poorly packed with no bubble wrap when the item clearly is very sharp with 3 sided bladed ends, and one corner was sticking out of the packaging. In this pandemic, nobody expects to have pubic hair in their item, when I clearly did! Quite unbelivable when the item is not brand new and damaged and this seller refuses to give me a free returns label. the tool is scratched all over the item, on the wood and metal parts. There is no worth of using Kent and Stowe's 15 year warranty when the product was already sold damaged. Not sure now that this is a genuine seller of this stock.”

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Posted 3 years ago

“Excellent packaging!!”

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Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,143 reviews