Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,108 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,108 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and competitive price, always good to use an independent business.”

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Posted 1 year ago

“Good service and quick delivery. I would certainly use them again.”

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Posted 1 year ago

“Delivery could and should be better. Stevie Wonder the DHL driver delivered my parcel to the wrong address but I received it in the end. As for the hedge trimmer - i am very pleased with it. Hardly weighs anything and does the job.”

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Posted 1 year ago

“Excellent customer service support. Had an issue with part of my order which we weren’t able to resolve. New item sent out by return delivery. Prices are comparable with other retailers if not cheaper. Would definitely recommend.”

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Posted 1 year ago

“Competitive prices and fast delivery Highly recommend company”

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Posted 1 year ago

“First class service.”

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Posted 1 year ago

“Power tools direct were fine but were let down by the courier ( Fedex) they used who neither performed to contract ( next working day) nor were able / willing to give meaningful updates after a non delivery”

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Posted 1 year ago

“A great company to buy from, very fair prices and my builders tubs arrived 5 days earlier than expected. A great service and a very easy transaction”

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Posted 1 year ago

“Placed an order for starrett hole saw and a torque screwdriver set. All items said to be in stock at time of order. The next day I got a refund for the screwdriver set . No explanation was given why I was refunded . Very poor lack of communication. It doesn't take much to let you know why your sent a refund .”

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Posted 1 year ago

“Good service and price”

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Posted 1 year ago

“Very print service and excellent product, wii definitely use this company again.”

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Posted 1 year ago

“Perfect Ok”

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Posted 1 year ago

“Good prices but problems with the express delivery. Only got one box of two initially. Fed Ex must have forgotten to get the other one out of the van. Contacted Power Tools Direct, email the only option, no phone contact available. They replied quickly they would look into it. I gave it 24 hours and sent a follow up with no reply. However Fed Ex finally got their act together and delivered the second package, battered from its adventure, later that day. I would have thought Power Tools Direct would have at least apologised for me paying for express delivery and not getting it.”

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Posted 1 year ago

“Great product very quick delivery”

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Posted 1 year ago

“Everything was first class. Well done.”

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Posted 1 year ago

“Great service fast delivery quality items great to do business with you.”

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Posted 1 year ago

“Goods arrived when they said in good condition (EverBuild Trowel Mastic - very nice). I'd buy from this firm again.”

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Posted 1 year ago

“Seems like they don't keep some/all items in stock despite their website saying so. Ordered an item for next day delivery as I needed it for an urgent job, paid extra and didn't receive till a week later. When arrived could see on packaging the order they had placed to supplier and then outer packaging showed delivery to me. Despite emails they went unanswered and when they did come back to me they tried to blame courier company DHL. No apologies. Would'nt order again from here sorry. How they can possible say they can get an item to you next day and have the cheek to charge extra for next day delivery when they know the item has to be ordered their side and then forwarded so minimum 48 hours seems a little bit dishonest. This might not apply to all items but certainly was my experience.”

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Posted 1 year ago

“really helpful and our order was very prompt”

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Posted 1 year ago

“I had a problem with an order, it was dealt with immediately and so efficient and so nicely. I have used Powertools before this specific order, and I will always return here.Prices and quality and customer services are fantastic. Thank you.”

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Posted 1 year ago

Power Tools Direct is rated 4.6 based on 13,108 reviews