Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,199 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prices good, but one of 3 items short stock. the order arrived a day late so i had to buy away. no refund on expensive postage offered. the prices were good not sure i will use again.”

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Posted 3 days ago

“Slow delivery”

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Posted 1 month ago

“I can’t thank Benito Gabriel and his team enough for their outstanding help in recovering my money from a scam platform. They were thorough, responsive, and extremely efficient, ensuring that I got every dollar back. Their expertise and dedication made a stressful situation much easier to navigate. I highly recommend their services to anyone dealing with similar issues! 𝐄𝐦𝐚𝐢𝐥..𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

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Posted 1 month ago

“I had to contact you to chase up the order as no email was sent confirming the order had been sent only then I received a confirmation email no apologies nothing.”

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Posted 3 months ago

“Good prices on screws but slow delivery. A week and a half for in stock items is well behind most online suppliers”

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Posted 3 months ago

“I have got an email to write a review but I haven't got my parcel yet. Ask me when I have my order at home and I can check it.”

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Posted 3 months ago

“Took nearly a week to deliver Fault was with Fed Ex but it sours experience. Had to ask for a proper invoice pdf”

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Posted 4 months ago

“It seem to be ok the soldering iron and tips THank you Paul”

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Posted 4 months ago

“The item was as described. Delivery was not not when promised. Had chase up my order.”

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Posted 5 months ago

“Bit slow to deliver short on updates”

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Posted 5 months ago

“Needed a pump by a certain date. Company was impossible to contact by phone to confirm stock, although it was showing on website as 'in stock'. Eventually took a chance and placed order. Later received a reply to one of our e-mails sent to addresses shown on the website and on Facebook. Pump arrived in time, as promised and at a good price but company really needs to improve their 'accessibility' and 'contactability'.”

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Posted 6 months ago

“Great product and website,but very slow delivery,I still have not received my purchase,power tools direct are saying it's in transit but DHL website says they have not received it yet”

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Posted 6 months ago

“Make sure you order in good time, mine arrived 5 days later than the date i was given when bought.”

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Posted 7 months ago

“Items good, delivery slow & didn’t arrive on the specified day.”

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Posted 9 months ago

“Price fair, delivery rather slow.”

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Posted 9 months ago

“Order placed on website and subsequently canceled two days later as part was out of stock. A full refund was received but have wasted 2 days waiting for this, surly stock levels could be updated to avoid this situation in the future.”

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Posted 9 months ago

“Second time I've ordered from Power Tools Direct. Good range of products at decent prices. But. Customer service isn't brilliant. No update on delivery, so after a week emailed but no reply. Next day got a delivery notification from the courier. Not sure if it was coincidence or not but not great that a whole week went by with nothing...”

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Posted 9 months ago

“the item arrived in parts. now have to find time to put it together - not good!”

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Posted 9 months ago

“I paid extra for next day delivery, and it arrived 5 days later”

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Posted 9 months ago

“Ordered on a Monday, and paid the extra for express delivery. Items dispatched on Thursday and received on Friday. Expected items a little quicker as I would normally from other sites. A little slow to dispatch. But items were competitively priced.”

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Posted 9 months ago

Power Tools Direct is rated 4.6 based on 13,199 reviews