Hello,
Thank you for your feedback.
Unfortunately due to weather issues, some orders/shipping carriers may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
Please do allow a few more days for the delivery to be completed. If you still did not receive the package, please do send us an email, and we can further assist you.
We encourage customers to contact us at any time. Please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“The shipping was supposed to take 3-7 business days, but it's now the 7th business day, and USPS tracking still says 'Shipment Received, Package Acceptance Pending.' Disappointed with the delay.”
Hello,
Thank you for your feedback.
Unfortunately due to weather issues, some orders/shipping carriers may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
After reviewing your order, we see that the order was shipped out on the next business day and was delivered on February 22nd.
If you need further assistance, please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
Unfortunately due to weather issues, some orders/shipping carriers may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
After reviewing your order, we see that the order was shipped out on the next business day and was delivered on February 15th.
If you need further assistance, please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“I ordered 8 chargable batteries and I recieved 4 batteries. When I called customer service, I had to leave a voicemail and no one called me back. When I sent an email I received an email back the following day that they wanted me to sent pictures of the box and the batteries that I did receive - which I did the same day. I havent heard back since and that's after a placed a follow up phone call and and follow up email. 213-271-3924 Please call me and let me know where you're at in making this right. Thank you.”
Hello,
Thank you for your feedback.
After reviewing our email records, we see that one of our representatives reached out to you in regards to the order and resolved the issue.
If you need further assistance, please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
If this is a purchasing error and would like to do a return, please contact our Support Team at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“I would like to review the product but it’s been over two weeks since I’ve placed my order and still have not received it. It’s been in transit for 16 days and stuck somewhere in US.”
Hello,
Thank you for your feedback.
Unfortunately, due to increased demand on shipping carriers during the holiday season, some orders may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
After reviewing our email records, we see that one of our representatives reached out to you in regards to the order.
For any questions, we encourage customers to contact us at any time. Please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for the feedback, and we do apologize that notice went out early.
Typically the notice would go out roughly in time when customers should get the item. Due to some shipping carrier delays their packages may come later while this automated notice may come first.
After reviewing your order, as of this time we see that the package is now delivered.
Please feel free to reach out to our Support Team if you need any further assistance with the products received or order.
Kind Regards,
Tenergy Support Team
“I could not even begin to describe how much of a headache this purchase has been, I purchased 12/4/2024 and now is 12/22/2024 and still have not received my package that I paid $175 I emailed Tenergy power and they have yet to resolve or even answer what is really taking so long. At this point I should just ask for a refund.”
Hello,
Thank you for your feedback.
Unfortunately, due to increased demand on shipping carriers during the holiday season, some orders may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
After reviewing your order, as of this time we see that the package is now delivered.
Please feel free to reach out to our Support Team if you need any further assistance with the products received or order.
Kind Regards,
Tenergy Support Team
“Nothing I found special here.
I already contacted customer support to provide input on the subject about creating battery packs to match the battery organizers they sell. I’m still waiting for a reply. Instead they sent this opportunity for a review.
Considering my experience with them, I’ll keep the organizers. And fill them with batteries from another company.
Steven.”
Hello,
Thank you for your feedback.
After further review of this response, we see that our service representative already reached out.
We do apologize we were not able to provide a new part/kit number to match your requested quantity, but the support team proivded links to the item for users to set any specific quantity they would like.
If you have any further questions, please reach out to our Support Team.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
Unfortunately, due to increased demand on shipping carriers during the holiday season, some orders may experience delays beyond the standard delivery times. This is not typical for our shipping process, and we sincerely apologize for any inconvenience this may cause.
To provide clarity, here’s our standard shipping timeline:
Order Processing: 1-2 business days
Standard Shipping Time: Up to 3-7 business days (excludes weekends)
Kind Regards,
Tenergy Support Team
“I received my order but I was shipped the incorrect batteries. I sent an email to customer service but have not heard anything on how they are going to correct this situation. Definitely dissappointing!”
Hello,
Thank you for your feedback, and we apologize for the packing error.
After reviewing our email records, we see that one of our representatives reached out to you in regards to the order and resolved the issue.
If you need further assistance, please contact our Support Team that can be emailed at service@tenergy.com or call us at (510) 979-9969.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
We like to provide some clarification of our order processing time to prevent any misunderstandings.
- Order processing: 1-2 business days
- Standard Shipping Time: up to 3-7 Business Days (this does not includes weekends)
After reviewing your order, we see that the order was placed on October 4th and was shipped out the next business day (October 7th). Base on the tracking, the package was delivered on October 16th.
We do see in your particular case, there were some unforeseen delays with USPS. We assure you that is NOT the norm for USPS, and apologize for any inconveniences this has caused.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
After reviewing our records, your package was delivered on October 12th, 2024. .
If you have not received the package, please check with friends/family and neighbors to check if they have accepted the package on your behalf.
If this is not the case, we recommend allowing up to at least 3 to 5 business days for the package to show up, as USPS may still deliver it later. We've also received reports of USPS delays due to weather issues, as stated on their website.
If you need further assistance, please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
We’d like to clarify that the 18650 battery you purchased includes a built-in PCB, which may slightly increase its length compared to a standard 18650 cell. However, this is still within the set tolerance of 18650 battery size with PCB.
To help avoid any confusion, we’ve provided the exact measurements in the product listing for customers to review before purchase.
We'd also like to inform customers the order can be returned for refund if it doesn't meet your requirements. Please reach out to our Support Team if you'd like to get started with that.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
After reviewing our records, your package was delivered on October 12th, 2024. .
If you have not received the package, please check with friends/family and neighbors to check if they have accepted the package on your behalf.
If this is not the case, we recommend allowing up to at least 3 to 5 business days for the package to show up, as USPS may still deliver it later. We've also received reports of USPS delays due to weather issues, as stated on their website.
If you need further assistance, please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“I ordered 2 batteries for my solar flag light on 9/29/24. I received the 2 batteries on 10/8/24, via USPS.
It was not worth the wait, as the replacement batteries were longer than the batteries they were replacing by a millimeter or two - but that matters in fittings of this type. While struggling to make the battery fit, I touched a connecting wire and broke the connection. The battery finally fit in the case, but it is immaterial since the whole purpose is lost without the solar connection. I will not order here again.”
Hello,
Thank you for sharing your feedback.
We’d like to clarify that 18650 batteries have standard size tolerances. For reference, the typical tolerances are:
- Diameter: Between 18 mm and 18.6 mm
- Length: Between 65 mm and 65.3 mm (protected cells may be longer, up to 70 mm)
We can confirm that the dimensions of our 18650 battery are 65.2 mm in height and 18.4 mm in diameter, which is within the limit size.
To help avoid any confusion, we’ve provided the exact measurements in the product listing for customers to review before purchase.
If you need any further assistance with your order or have any other questions, please reach out to our Support Team.
Kind Regards,
Tenergy Support Team
“Don’t know still haven’t received them yet. I ordered them almost two weeks ago and still haven’t received them yet.The tracking number only says the item is running late.”
Hello,
Thank you for your feedback.
We like to provide some clarification of our order processing time to prevent any misunderstandings.
- Order processing: 1-2 business days
- Standard Shipping Time: up to 3-7 Business Days
After reviewing your order, we see that the order was placed on September 11th and was shipped out within 2 business day, September 13th. Based on the tracking, the package is still in transit for final delivery.
Please feel free to reach out to our Support Team if you need any further assistance with the order.
Kind Regards,
Tenergy Support Team
“I NEVER received the battery!!!!! I am still waiting for it---------So it is pretty difficult to write a review. So PLEASE send it to me because I really needi it!! Thank you!!!”
Hello,
Thank you for the feedback, and we do apologize that notice went out early.
Typically the notice would go out roughly in time when customers should get the item. Due to some shipping carrier delays their packages may come later while this automated notice may come first.
Please feel free to reach out to our Support Team if you need any further assistance with the products received or order.
Kind Regards,
Tenergy Support Team
“Technical support doesn’t have any technical knowledge. At least their email response to my very detailed question was clueless. Also only replied bank once to the original question & not to any other responses. Bad customer support & service”
Hello,
We sincerely apologize for any misunderstanding.
Typically when users have a DIY setup, in this case DIY solar conversion setup to charge a battery pack, while it can possibly work, it is not a conventional charger for Li-ion or LiPo packs. Because the charging device deviates from this, our team is unable to provide validation on whether its compatible - should it not perform as intended or if other issues occur.
We appreciate your understanding in this matter.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
After reviewing our email records, we see that one of our representatives reached out to you in regards to the order and resolved the issue (incorrect shipping address provided by the customer).
Please do allow 1 to 2 business day for the reshipment to be processed and 3 to 7 business day for delivery.
If you need further assistance, please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
