Hello,
Thank you for your feedback.
We understand that the extra verification step may have been an inconvenience. However, due to an increase in fraudulent orders, our fraud check is a necessary step to ensure customer security. This process is only required for first-time orders.
For further assistance, please reach out to our Support Team at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“On the + end you have a rubber insert around the cell. When soldering I destroyer that insert. I wasn't aware of this seal or i would't have purched this cell.”
Hello,
Thank you for your feedback.
To better understand and assist you with this matter, we kindly ask you to provide more details or photos of the issue. Please contact our Support Team that can be emailed at service@tenergy.com.
As a reminder for soldering:
1. Please ensure you make contact only to the terminal with exposed metal.
2. Avoid applying heat to the PVC cover or surrounding areas, as this can damage critical components such as the rubber seal you mentioned.
Please feel free to reach out to our Support Team if you need any further assistance with the products order.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for the feedback, and we do apologize that notice went out early.
Typically the notice would go out roughly in time when customers should get the item. Due to some shipping carrier delays their packages may come later while this automated notice may come first.
Please feel free to reach out to our Support Team if you need any further assistance with the products received or order.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
We will be forwarding your comments to our shipping department for further review. Your input helps us improve, and we’re always here to ensure a positive experience for our customers.
If you need further assistance, please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for the feedback, and we do apologize that notice went out early.
Typically the notice would go out roughly in time when customers should get the item. Due to some shipping carrier delays their packages may come later while this automated notice may come first.
Please feel free to reach out to our Support Team if you need any further assistance with the products received or order.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for the feedback, and we do apologize that notice went out early.
Typically the notice would go out roughly in time when customers should get the item. Due to some shipping carrier delays their packages may come later while this automated notice may come first.
Please feel free to reach out to our Support Team if you need any further assistance with the products received or order.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for the feedback, and we do apologize that notice went out early.
Typically the notice would go out roughly in time when customers should get the item. Due to some shipping carrier delays their packages may come later while this automated notice may come first.
Please feel free to reach out to our Support Team if you need any further assistance with the products received or order.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback.
We like to provide some clarification of our order processing time to prevent any misunderstandings.
- Order processing: 1-2 business days
- Standard Shipping Time: up to 3-7 Business Days
After reviewing your order, we see that the order was placed on August 14th and was shipped out on the same day. Base on the tracking, the package was delivered on August 26th.
We do see in your particular case, there were some unforeseen delays with USPS. We assure you that is NOT the norm for USPS, and apologize for any conveniences this has caused.
Kind Regards,
Tenergy Support Team
Hello,
Thank you for your feedback. We would like to assure customers the issue you're experiencing is NOT normal.
We would love to help, but unfortunately we do not have enough information about the issue. Therefore, we would like to gather more details regarding which electronic equipment you might be using the batteries with.
Whether it is a defective battery or purchase error (incompatible battery), please contact our Support Team that can be emailed at service@tenergy.com.
Kind Regards,
Tenergy Support Team
“I have received the product. Used to replace batteries in chirping smoke/Co alarms. Some it helped, one it did not. Could be improper placement of battery. They don't make these to be easy. Not the fault of the battery as far as I know.”
“I was looking for more technical info for charging and testing metal based batteries. I didn?t get it. Good line of product , no backup technical information nor knowledge based information to ensure top performance from stored and charged batteries”
“What I dont like so far, the batteries I got, don't appear to be capable of getting and holding a charge. The two year old batteries I've been using took a charge right away, they just cant last all night. My new batteries don't show any sign of charge at all. Any help in this matter would be appreciated.”
“Tenergy batteries are fine and the website/shipping is also fine. I am frustrated that I had to spend $70 for a set of 12 rechargeable batteries and charger for my Arlo as it only comes with 12 non-rechargeable batteries. This should come standard with the set. Shady.”
“I had a problem trying to pay for some batteries on your website. I was paying with a credit card. After entering my card information your site wanted me to do something with Pay Pal. I didn?t want to use Pay Pal I was just paying with my card. But it wouldn?t allow me to complete my transaction. I called but unfortunately I could not reach a ?live person?. I left my name and two phone numbers they could reach me on. Close to an hour of waiting I was getting Impatient and decided to use the chat line.After explaining my issue a rep said he could generate an invoice. He told me to click on a link he sent to pay with my Credit card. I did and wound up having the same issues but I couldn?t get back to my chat line to tell him what was happening. I didn?t feel like starting over with another chat so I logged back into the website and completed the order by updating a Pay Pal account I guess I had Years ago. Order was completed. But this was a frustrating procedure that could have been finished in a timely fashion!!!”
“I was offered free shipping and given 5 choices. Turns out free shipping did not apply to all the choices but all the choices were available to choose from. I use the product and find it works really well. Just hate that the website did not adjust the shipping choices if all are not free.”
