Power Tools UK Reviews

Name: Power Tools UK
Address: Lumsden Stuart Ltd, 11A Law Place, Nerston Industrial Estate, Glasgow, South Lanarkshire
Rating: 4.71

4.7 Rating 2,138 Reviews

93 %

of reviewers recommend Power Tools UK

4.7

Based on 2,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01355 234328

Email:

info@powertoolsuk.co.uk

Location:

Lumsden Stuart Ltd,
11A Law Place, Nerston Industrial Estate,
Glasgow
South Lanarkshire
G74 4QL

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Power Tools UK 5 star review on 18th November 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent dependable service”

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Posted 11 months ago

“Excellent price and fast delivery”

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Posted 1 year ago

“Very pleased with your service”

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Posted 1 year ago

“I've received an email and been asked to review my recent purchase. This is particularly amusing as the order is still yet to arrive. This business is closed over Christmas and New Year which isn't highlighted at any point during the ordering process. The order was acknowledged instantly but as yet I have nothing besides an email reply telling me it will be here on Monday or Tuesday. I'm sure the boots will be fine, the service has been fine as long as the boots arrive, but the communication has been very poor.”

Helpful Report

Posted 1 year ago

Dear Mr Hardie Thanks for pointing out that we requested a review from you without actually supplying the boots in the first place. As you are aware we had to fully refund you for the order as the boots went out of stock at the manufacturer during the Christmas break. We re-ordered following our stock running to zero at the end of December expecting replacement stocks being immediately available for back-orders on our return to business after the New Year. Apologies for being unable to supply your boots in the first place and compounding the failure by following up with the request. Kind regards Lumsden Power Tools UK

Posted 11 months ago

“Placed order on 27/12 which was acknowledged by email. Money taken out my account on 1/1 but have still had no contact stating order is ready for shipping and it’s now 5th of Jan. I’m guessing they don’t have stock of what I ordered but it would be good to be kept up to date with my order. Turns out this company are actually not too far from where I live (after doing a bit of research) so will likely just turn up a trade counter to find out what’s going on with my order.”

Helpful Report

Posted 1 year ago

Dear Mr Taylor As an industrial merchant of professional power tools and accessories our time off is dovetailed with trade holidays and over the Christmas period we take the opportunity to close down from just before Christmas through to just after New Year. We returned to work on Wednesday 3rd January and shipped your order from stock on Thursday 4th for delivery today 5th January, having cross checked this morning your order is on the van out for delivery today. As you received our receipt of order you should also have received confirmation of shipping and delivery schedule last night as the shipment was scanned into the system by our logistics company, well in advance of you placing this review in the early hours of this morning? I detailed our shutdown period on the website but as you are the second customer to question delivery I will in future make the information far more prominent apologies for this oversite. Many thanks for placing your business with us and appreciate you trusting us with this order, should you decide that we are worth dealing with in the future, can I inform you that we have a fully stocked trade counter with easy off street parking around 3 miles from your delivery address. Opening hours are Monday to Friday 8.30am to 5pm Best wishes for the new year Regards Lumsden Director Power Tools UK

Posted 1 year ago

“I placed an order nearly a week and a half ago and the order still hasn't been posted or given any updates”

Helpful Report

Posted 1 year ago

Dear Mr Doherty Apologies for the delay in getting your toolbag through to you immediately after the festive shutdown. As with a couple of other customers who have taken time to point out that I did leave our shutdown period on the website however it was not adequately sign posted and customers through no fault of theirs missed it. We shipped your order on the 3rd January, immediately on our return, however as luck would have it our logistics company missed the Cairnryan to Belfast ferry early Thursday morning which meant that our shipment instead of landing during Thursday morning for sorting and transfer did not get through to Londonderry until Friday too late for that days delivery. We are one of the very few mainland companies that do not charge any excess for BT postcode, normally we have no problems servicing our many NI customers but on this occasion we fell short and hope that this did not cause you to much inconvenience at the beginning of the working year Regards Lumsden Power Tools UK

Posted 11 months ago

“Super+++++++++++”

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Posted 1 year ago

“Very swift to post, friendly staff and very reasonable staff. Highly recommend. Boyfriend is delighted with his Christmas present!”

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Posted 1 year ago

“Very good product it is original”

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Posted 1 year ago

“Swift efficient delivery. Good price and communication. Thanks.”

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Posted 1 year ago

“Seem ok light enough to probably hold all day I haven't yet used it but its DeWalt so I trust it will work fine and for years without a problem If not it's covered for 3 years anyway fast delivery”

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Posted 1 year ago

“Fast delivery, well packaged and at a good price.”

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Posted 1 year ago

“Items arrived very fast and good price.”

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Posted 1 year ago

“All is good”

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Posted 1 year ago

“Very good service”

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Posted 1 year ago

“Never received invoice which is unusual taking on account we received Item and did payment”

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Posted 1 year ago

“Great and Perfect! 👌 👍”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Delivery on time, product well packaged”

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Posted 1 year ago

“Genuine people in a marketplace full of sharks”

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Posted 1 year ago

Power Tools UK is rated 4.7 based on 2,138 reviews