Premier Research Labs Reviews

Name: Premier Research Labs
Address: 3500 Wadley Place, Austin, Texas
Rating: 4.67

4.7 Rating 710 Reviews

91 %

of reviewers recommend Premier Research Labs

About Premier Research Labs:

For many years, Premier Research Labs has had a sterling reputation as the world's leader in cellular resonant nutrition technology. We have strived to become the industry leader in excipient-free, preservative-free, premier quality nutritional products and super foods.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m so confused. I haven’t even received my product yet and I’m being asked for a review? Where is my product first of all!”

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Posted 1 month ago

Hi Brittany, We’re sorry about the delay—USPS is experiencing some shipping delays, but our team just checked, and your package is still on the way! We appreciate your patience and hope you enjoy your order once it arrives. If you need anything else, feel free to contact us at (800) 325-7734 or info@prlabs.com.

Posted 1 month ago

“I did not receive the 2 MicroBiome.”

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Posted 2 months ago

Hello Jennifer, We sincerely apologize that your MicroBiome-18 did not arrive with your shipment in addition to the lack of communication on our end. It appears that this was purchased right before we went out of stock for this product. A refund has been issued for the two bottles that your purchased and you should see that amount within the next 5-7 business days to your account. If you would like to receive a notification of when this product is back in stock, you may do so on our product page here: https://prlabs.com/microbiome-18-trade.html under the "out of stock" verbiage. We are working diligently to ensure this issue does not happen again. Please do not hesitate to reach out to us for any support in the future. You may contact us at info@prlabs.com or 1-800-325-7734. Thank you! Your PRL Support Team

Posted 2 months ago

“Great supplements but disappointing customer service. They made two errors with my order. It took numerous phone calls and emails. It has been 8 days, and it is still being resolved.”

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Posted 7 months ago

“This website needs some serious renovation. Trying order products is very difficult! Frustrating! Locating products is equally as difficult. Re ordering is not easy as well!”

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Posted 8 months ago

Thank you for your honest feedback. I’m really sorry to hear that you’ve had a frustrating experience with our website. We understand how important it is for ordering and finding products to be easy and efficient, and it’s clear we need to make improvements. We are continually enhancing our website’s functionality to create a smooth and seamless shopping experience. Your input is incredibly valuable in helping us improve. If there’s anything we can do to assist you in the meantime, please don’t hesitate to reach out. Thank you for your patience and continued support!

Posted 7 months ago

“Reps don't understand the ingredients in the products, it's been a disappointing experience.”

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Posted 11 months ago

“Never received the package”

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Posted 1 year ago

“Honestly surprised at how bad the taste was? I had been trying to find a pill version of magnesium from PRL but the powder was the only option. Regretably I purchased two bottles and I say regretably because after I had my first sample I was pretty shocked at the taste. Wish I hadn't had bought two. A pill option would be great...”

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Posted 1 year ago

“For fifteen years I have rarely been dissatisfied with the service I received from PRL. Since November 2023, getting orders filled and shipped in a timely fashion is like pulling teeth. Even on the occasion that I have calledd the day I placed the order to indicate that my client (with end stage cancer) needs his products in fewer than two weeks, it still takes 9 days for his order to be filled. I retest clients after they've been on the protocol for three weeks. THat way they finish their protocol and have a seamless transition to the next phase. Apologizing for the company is becoming quite embarrassing.”

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Posted 1 year ago

“I ordered 4 products and 2 and a half weeks received only 3. I paid for 4. I called my rep and she told me they were out but the records did not show her that when she took my order. . We are waiting for 1 week to see if the product comes in. If not, my rep said she would seek to credit my charge card. just to clarify, I am happy with my rep, not with warehouse and shipping.”

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Posted 1 year ago

“PRL emails me only when they need my review, but I never hear from PRL about discounts or promotions if it wasn’t for my practitioner who keeps me in the loop. In this case, keep your communication with practitioners only.”

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Posted 1 year ago

“Quality of the product is okay, but your return policy is not up to par with other providers. Having to pay for shipping on a return is not acceptable.”

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Posted 1 year ago

“I like your products, however, for multiple reasons, I don't buy as much as I used to buy. Your prices are way too high. I have mentioned before that the website is a nightmare. It takes way too long to place an order= find the products I want and put in my discount code etc...why isn't the discount code automatically added since I have signed in under my name? You do not offer bottles of products in larger quantities so I was throwing tons of plastic bottles into the trash.”

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Posted 1 year ago

“I hardly ever order directly from PRL because no one answers my phone messages or emails. It's as if no one works there any more. Then, the main product I order is the Premier Digest. You no longer have it on Fullscript. They say it's YOU, and I'm sure you will say it's THEM that is preventing it. This company has really gone downhill in the past few years.”

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Posted 1 year ago

“great products but shipping costs and shipping times are less than average.”

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Posted 2 years ago

“The last year plus, service has been very poor at PRL. This is not the service I had gotten in years past. Trusted employees that I have worked with in the past are now gone, texts and phone calls have gone unanswered. Honestly I have stopped reaching out to get support as a practitioner, unless absolutely necessary. I also believe it is time for more conferences and the summit to come back. I can’t imagine Dr. Marshall would be pleased with the turns PRL has made. If I knew of another company with as great as products, I would consider switching my practice over to them.”

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Posted 2 years ago

“Unable to receive any customer support whatsoever. Although Dr.Forbes is still the company, a lot has changed since Dr. Marshall”

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Posted 2 years ago

Premier Research Labs is rated 4.7 based on 710 reviews