Premier Research Labs Reviews

Name: Premier Research Labs
Address: 3500 Wadley Place, Austin, Texas
Rating: 4.67

4.7 Rating 710 Reviews

91 %

of reviewers recommend Premier Research Labs

About Premier Research Labs:

For many years, Premier Research Labs has had a sterling reputation as the world's leader in cellular resonant nutrition technology. We have strived to become the industry leader in excipient-free, preservative-free, premier quality nutritional products and super foods.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AMAZING products, but slow shipping. I need to order backup in case I run out”

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Posted 3 days ago

Hi Tom, Thanks for the kind words and the honest feedback. We’re glad you’re loving the products, and we totally get how important timing is. Ordering a backup is a smart move, and we’ll also share your note with our team to help improve the process.

Posted 3 days ago

“So far I have not seen any remarkable results using your products. Hoping that for the money spent with the currency exchange from US to Canadian dollars it will be worth it.”

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Posted 2 months ago

Hello! Thank you for sharing your feedback. We're sorry to hear that you haven't yet seen the results you were hoping for. We take great pride in our high quality standards and want every customer to fully benefit from our products. If you’d like to discuss your routine or get some personalized guidance, please feel free to reach out to our wellness consultants at (800) 325-7734 (Monday – Friday, 8 AM – 6 PM CST) or email us at info@prlabs.com. We're here to help and value your satisfaction.

Posted 2 months ago

“I like the products and the delivery is quick. I wish the autoship gave free shipping and a discount. The prices are really high and pretty soon I won't be able to afford the $300 to $400 a month I currently spend and will need to look for alternatives.”

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Posted 4 months ago

Hi Michelle: Thank you for sharing your thoughts with us. We’re so glad to hear you enjoy our products and the quick delivery—it means a lot to us. We understand your concerns about pricing and truly appreciate your suggestion for free shipping and discounts on autoship orders. Your feedback is invaluable as we strive to better serve our customers. If there’s anything we can do to help or discuss further, please don’t hesitate to reach out to our customer service team at 800-325-7734, Mon - Fri, 8 am to 6 pm CST. We’re here to support you.

Posted 4 months ago

“Nice website but it took me over 20 minutes to do an online order....too slow!”

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Posted 6 months ago

Hi Kevin: Thank you for taking the time to share your experience with us. I’m really sorry to hear that your recent order took over 20 minutes—that’s not the seamless process we strive to provide. If you’re open to it, we’d love to hear more about what happened during your order so we can address any specific issues. We will reach out to you directly for more details. Thank you for your patience and for giving us the opportunity to improve. We hope to provide you with a much faster experience next time!

Posted 6 months ago

“I emailed the company to return or exchange this prodcut with absolutely no response.”

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Posted 6 months ago

Hi Melissa: I'm so sorry to hear about your experience. We will reach out to you directly for more details. We strive to respond to all inquiries as quickly as possible. You can also give us a call at 800-325-7734, and we’ll be happy to assist you with your return or exchange right away. Thank you!

Posted 6 months ago

“I am concnerned that my supplements arrived in a plain package that was not insulated. It is extremely hot here and all of the bottles were warm.”

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Posted 6 months ago

“I am getting frustrated at how often items are “out of stock””

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Posted 7 months ago

“Yesterday, (Thursday, August 1), I updated the new PRL Pricelist into Quickbooks. I followed the SLP, (MAP): EXAMPLE: 2411 Biliven $35.48, I put it into Quickbooks at $35 for our customers. But, when I compared that price to Amazon Prime at $32.90, (Premier Research Lab Store pricing), we are being undercut. What good is MAP pricing if you're going to undercut the practitioner? This undercutting is across the board for all the products we stock for our customers. The only exception I found was for Melatonin-ND: MAP $18.98 / Amazon: $19.84 Very disappointing!”

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Posted 8 months ago

“We love your products. However, we have had to call in on the last two invoices to remove the sales tax. We have been tax exempt for over 9 years and it can be frustrating when it is not set up that way on your website. Thank you.”

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Posted 8 months ago

Dear Dr. MacDonald, Thank you for your feedback and for being a loyal customer for so many years. I’m truly sorry for the inconvenience with the sales tax on your recent invoices. I completely understand how frustrating this must be, especially with your long-standing tax-exempt status. We’ll look into this issue and update the website settings to prevent it from happening again. If you encounter any further issues, please feel free to reach out. We truly appreciate your understanding and continued support!

Posted 7 months ago

“I think it's helping my gut, however, the taste is not great, I mix it with other things.”

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Posted 8 months ago

Hi Joey, Thank you for your feedback! I understand that the taste may not be for everyone, especially with fermented products, which can have a unique flavor due to the fermentation process. Could you clarify which product you’re using? I assume it’s one of our products with ND Technology™. This process enhances bioavailability through fermentation, making nutrients more accessible and creating beneficial probiotic byproducts. We’re glad to hear it’s helping your gut, and we appreciate your feedback. If you have any other thoughts or questions, feel free to reach out!

Posted 7 months ago

“Products work and I reorder as I need them. However, your customer service needs some work. My credit card was double charged for an order I placed. A customer service rep said they had no record of a double charge and asked that I provide proof. I provided a screenshot of my charges online with my credit card showing the double charge. I've heard NOTHING from your customer service about a reversal or anything. Customer service is as important as your products.”

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Posted 9 months ago

“I don't know enough about premier at this time. I'm only completing this because I keep getting emails asking me to. I hope this stops it. I don't keep notes and I'm unsure about any of my answers.”

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Posted 10 months ago

“It would be helpful if you showed on the invoice the discounted price of each product. Also, when you list the order for printing if you would list the name and amount only, not the picture of the product. This would save paper and printer ink.”

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Posted 11 months ago

“I'm disappointed that I have to spend $100 to get free shipping and that you don't have the option of subscribe and save on your site.”

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Posted 1 year ago

“I was wanting to order coconut oil. I have ordered it in the past. When I checked on Amazon it is out of stock. Is there a reason when on the prlab site it doesn't say out of stock instead of not showing up at all. Super frustrating to spend time looking for something on your website that doesn't show up. Better communication would contribute to more ease. I have found the quality of some of your products to have decreased in the last few years. I am less likely to refer people to your products than I had in the past.”

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Posted 1 year ago

“Response to emails has been pretty much non existent from my experience. Shipping and handling seems to be just OK. Place an order Monday morning they print the label Monday but order doesn't go out until Tuesday end of day. I do use the free shipping but it takes 3 or 4 days to from TX to NC. I'm here because the products are supposed to be high quality but what I mentioned could use some improvement”

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Posted 1 year ago

“stop to sent invoice on pdf and is not goot”

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Posted 1 year ago

“I just wanted to say it’s so hard to get those very precious vitamins.. shipping is what kills me is so expensive for them to be shipped to me but yet I have to have them. I wish the shipping would be cheaper if that possible Carol Stackhouse thank you”

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Posted 1 year ago

“The last order took longer than usual for delivery and I had no updates on the shipping for my order. I had to call several times just to get an update.”

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Posted 1 year ago

“I’m a practitioner and i was charged the regular price instead of practitioner proce. I called twice to resolve the issue and I found that the customer service didn’t follow through on what they said they would. The second person I spoke with said she didn’t even see a note from the first person i spoke with who was supposed to email me a new invoice. When I asked her for a final invoice she was not very friendly then finally said she would send it. When I had questions she said she doesn’t know and the first person I spoke to would have the answers (who remains unidentified?). Anyways, it hasn’t been s very smooth process so far. I’m hoping things improve with the company and that maybe these last 2 times I interacted with someone was just a fluke.”

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Posted 1 year ago

Premier Research Labs is rated 4.7 based on 710 reviews