Pramcentre.co.uk Reviews

Name: Pramcentre.co.uk
Address: Glasgow Pram Centre25 - 29 McFarlane Street, Glasgow
Rating: 4.32

4.3 Rating 2,480 Reviews

82 %

of reviewers recommend Pramcentre.co.uk

4.3

Based on 2,480 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0141 552 3998

Email:

accounts@pramcentre.co.uk

Location:

Glasgow Pram Centre25 - 29 McFarlane Street
Glasgow
G4 0TL

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Pramcentre.co.uk 5 star review on 27th April 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have really bad experience.I still not receive my items and take two payment. Never anymore buy something here.????”

Helpful Report

Posted 9 years ago

Hi Kristina, Thank you for taking the time to review our service. I am so sorry that you feel you have had a bad experience with us. The reason why you have not received items from order placed on 04/2/2016 is because we have not received payment for any of the items. Unfortunately we are unable to release good from our warehouse until the balance is fully paid. Your payments to us have been authorised by your bank however unfortunately your attempts to make payment have been rejected by our fraud system due to the card not being recognised as secure. There are many reasons that this can happen even with a secure card and I sincerely apologise for any inconvenience caused. Please feel free to contact me on natalie@pramcentre.co.uk if you wish to discuss this matter further I would be happy to help you make the outstanding payment to have your goods delivered and to explain the particular reason that this has occurred with your card. Many Thanks, Natalie

Posted 9 years ago

“I ordered a Joolz Day foot muff for my pram and received one for a different model. Having emailed them to advise them of this I was asked to send photos, which I did and still have not heard anything back. I am now stuck with a footmuff that doesn't fit my pram! Please can someone please return my numerous emails!”

Helpful Report

Posted 9 years ago

Hi Emily, thank you very much for taking the time to review our service. I am extremely sorry about the service you have received this is completely unacceptable, I have passed all of your comments over to management to ensure that this does not happen again. I have been advised by my colleague that a collection has been arrange for today 12/2/16 between 13:00 - 17:30. My sincerest apologies again Emily. If you have any questions please do not hesitate to contact me Via natalie@pramcentre.co.uk. Best wishes Natalie.

Posted 9 years ago

“after finding out you have no stock to send i then had to find out for myself what to do next after tying on more than 1 ocation to get through on the phone no easy task i find out that i may be up to 14days before the pram may be delivered and still no confirmation of that to date my grandaughter who the push chair is for is streesed already without more to contend with”

Helpful Report

Posted 9 years ago

Hi, Michael. Thank you for taking the time to review us :) My sincerest apologies that you feel we have let you down at this time. I have just been on to your order and I can see that my colleague had processed your order on the 27th January after you had advised that you were ok to wait for the Pushchair to become available. I am incredibly sorry that you had not been advised that your stroller was not in stock when you placed your order, this is in no way acceptable and I will make sure that this matter is discussed with management, as well as my colleagues who process the orders, to make sure that this does not occur again. I am aware that our Silver Cross delivery has arrived this morning, as soon as the goods have been booked in dispatch will be arranged immediately. My sincerest apologies once again for any inconvenience this may have caused to you, if there is anything else I can do for you please do not hesitate to contact me directly on natalie@pramcentre.co.uk. Many thanks, Natalie :)

Posted 9 years ago

“Still wating for my item, will never be using your website again! Will be warning all friends and family, have wornd my fell Facebook, Twitter, followers”

Helpful Report

Posted 9 years ago

Hi, Lucy. Thank you for taking the time to review us :) My sincerest apologies that you feel we have let you down at this time. I have just been on to your order and I am incredibly sorry that you had not been advised that your stroller was not in stock at the moment and was currently on its way from Silver Cross. This is in no way acceptable and I will make sure that this matter is discussed with management, as well as my colleagues who process the orders, to make sure that this does not occur again. I am aware that our Silver Cross delivery has arrived this morning, as soon as the goods have been booked in dispatch will be arranged immediately. My sincerest apologies once again for any inconvenience this may have caused to you, if there is anything else I can do for you please do not hesitate to contact me directly on natalie@pramcentre.co.uk. Many thanks, Natalie :)

Posted 9 years ago

“Ordered on 20th January still has not come, just rang you and it's going to be another week and I was not contacted to be told this !!!! Not happy”

Helpful Report

Posted 9 years ago

Hi, Veronica. Thank you for taking the time to review us. My sincerest apologies that you feel we have let you down at this time. I have just been on to your order and I sincerely apologise that you had not been contacted to advise that the Stokke Carseat was currently out of stock and would have to be ordered in for you. I will make sure that this matter is discussed with management as well as my colleagues who process the orders to make sure that this does not happen again. If there is anything else I can do for you please do not hesitate to contact me directly on natalie@pramcentre.co.uk. Many thanks, Natalie :)

Posted 9 years ago

“Very poor service. Paid with Amex which says on the website is accepted but received the message that the payment didn't go through even if I could see on Amex account as pending. Emailed sales but received no response. Phoned customer service and was told that they don't accept Amex (again it says on the website that they do and transaction goes through) but no apologies and I was told to pay again with another card. Strange. Didn't end up buying the product... Loss of a customer (mother to be that would perhaps spend more if had a good experience)!”

Helpful Report

Posted 9 years ago

Hi, Ewelina. Thank you for taking the time to review us. My sincerest apologies that you feel we have let you down at this time. Unfortunately AMEX is a card which our server is no longer supported by, this is due to the security levels in our system having been increased recently, for both our security and yours. Please know that all cards which are not 3D Secure, including American Express, are also rejected by our Fraud System. We are continuously looking into the card being removed from our website, however this is taking longer than anticipated as is has to be verified through third parties. I would like to apologise on behalf of my colleague who you spoke to on the phone, you should have been given a full explanation as to why payment failed, as well as to how to proceed with regards to using a different card or alternatively using PayPal. When using American Express or a card which is not 3D Secure, the bank will always authorise the funds to be released, it is on our end where payment is rejected. It may look as though we have taken the funds form you, however the total spend is merely pending back to you and will take around 3-5 working days to show back in your Account. My sincerest apologies once again for any inconvenience caused, if there is anything else I can help you with please do not hesitate to contact me directly on natalie@pramcentre.co.uk. Many thanks, Natalie :)

Posted 9 years ago

“Hopeless. If you don't have something in stock, don't pretend it is in stock in order to get a sale”

Helpful Report

Posted 9 years ago

Hi Matt, Thank you for taking the time to review our service. Im sorry to hear that you are not happy with the service, unfortunately there was an error in our system. I sincerely apologise, if you would like to discuss this matter further please do not hesitate to contact us on natalie@pramcentre.co.uk or sales@pramcentre.co.uk. Best wishes, Natasha

Posted 9 years ago

“We received our purchase and it was damaged and have called the Glasgow store a number of times. No one has got back to me yet as promised and I really need this car seat for my baby! Not happy at all with the service and Iv been a customer of the pram centre for some time.”

Helpful Report

Posted 9 years ago

Hi Vicky, thank you for taking the time to review our service. I do apologise that no one has been in touch. Could you please email us on sales@pramcentre.co.uk or natalie@pramcentre.co.uk and we can then resolve your order. I sincerely apologise again and look forward to hearing from you. Best wishes, Natasha @Glasgow Pram Centre

Posted 9 years ago

“I haven't received the product yet”

Helpful Report

Posted 9 years ago

Hi Margaret, thank you for taking the time to review us. My sincerest apologies that you have not yet received your order. I have looked into this for you and it appears that the curtains which you have recently purchased are currently out of stock at the moment, we do however have a large number on order. I am sincerely sorry if you have not been advised of your order status thus far, my colleague should have been in contact with you once your order had been processed to advise that the item was not available and would be dispatched as soon as stock had arrived into our warehouse. This is in no way acceptable and I will speak with her to ensure that this does not happen again. I will be more than happy to have a colleague chase this on Monday for you to find out when the goods are due to arrive into our warehouse. I will ask that she contacts you by email or by one of telephone numbers which are attached to your order. If there is anything else I can help you with please do not hesitate to contact me directly on natalie@pramcentre.co.uk. Many thanks, Natalie :)

Posted 9 years ago

“Lack of customer service 2 weeks waiting for item to arrive opened PayPal case for refund after emailing 3 times”

Helpful Report

Posted 9 years ago

Hi, Leylah. Thank you for taking the time to review us. My sincerest apologies that you feel you have been let down at this time, I have just been on to your order and I can see that the goods arrived in from Mamas and Papas on Wednesday 20th January at 5pm, with dispatch set for Thursday 21st January. I have tracked your parcel and i can see that delivery was refused on Friday 22nd January and signed for by an A Rawlings at 11:30am. Having been on to your order, I sincerely apologise that you had not been informed that the Universal Highchair Play Tray which you had ordered was not currently in stock and would be arriving in from Mamas and Papas within 7-10 working days. This is in no way acceptable and I sincerely apologise for any inconvenience this may have caused to you. I will certainly discuss this matter with my colleague who processed your order and ensure that this does not happen again. As you have signed for the parcel and refused delivery, I have requested that the item be RTC (Returned to Consignor). As soon as it arrives back into our warehouse your refund will be processed by management in the first instance. My sincerest apologies once again for any inconvenience caused to you at this time, if there is anything else i can help you with, or if you wish to place another order with the Glasgow Pram Centre, please do not hesitate to contact me directly and I will assist you throughout. Many thanks, Natalie :) natalie@pramcentre.co.uk

Posted 9 years ago

“Items in stock online. Wait a week for delivery then receive a call to say neither of the items are in stock, one will be available in 2 weeks and the other won't be available in the colour I've chosen as the offer will have finished when the new stock arrives. I can live with the items not being ready but pulling out the "the colour you have chosen isn't available and won't be honoured due to the offer ending " card so that you can pass off the unwanted colour just isn't on. Won't bother even browsing your site again and I'll be sure to let anyone who asks know the same.”

Helpful Report

Posted 9 years ago

Hi Scott, Thank you for taking the time to review us. I sincerely apologise for the confusion with your order. Normally upon placing any order if an item is out of stock you should be contacted within the following day to be advised of the stock levels. I am so sorry that this has not been the case with your order and I will certainly look into this further for you. You should have 100% been honoured the sale price of the product you purchased regardless of the stock levels even if the new batch that we where ordering in were at full RRP. If you can remember who you had spoken to I would like to make sure that they are aware of this so that is does not happen again. If your order is still outstanding with us please feel free to contact me via email on natalie@pramcentre.co.uk and I would be happy to look into this further for you. Again I sincerely apologise for all the inconvenience caused to you. Many Thanks, Natalie :)

Posted 9 years ago

“Rocking chair still not received”

Helpful Report

Posted 9 years ago

Hi, Lisa. Thank you for taking the time to review us :) My sincerest apologies that you have yet to receive your order, I have looked into this and it appears there had been an error with shipment. The goods had been collected in our store system, however it appears that after contacting the Courier Service this afternoon, the goods did not make it on to the delivery van and for this I sincerely apologise. I have now rectified this for you and your order will be delivered to you tomorrow :) You will receive a text message tomorrow morning advising of an hours time slot of when the deliver will take place :) My sincerest apologies once again for any inconvenience this may have caused you, if there is anything else I can do for you please do not hesitate to contact me on natalie@pramcentre.co.uk. Many thanks, Natalie :)

Posted 9 years ago

“Cancelled my order as wasn't told at checkout that pram actually wasnt in stock. Stated delivery was three days. Received no confirmation so when phoned the helpline was told it was going to be up to three weeks for delivery. Cancelled the order and now have to wait five days for the money to go back into my account before I can reorder from somewhere else. Will not order from here again.”

Helpful Report

Posted 9 years ago

Hi, Kirsty. Thank you for taking the time to review us :) I have just looked into your order and i can see that Order Number 320014 was placed at 10:07am on Tuesday 5th of January and then dispatched on Wednesday 6th January. From the tracking system I can see that delivery was attempted at 12:04pm on the 8th January, however this was unsuccessful and a calling card was then left for you. Delivery was then successful on the 11th January when the item was signed by yourself at 11:15am. Did you perhaps place a second order which was not available and ready for dispatch? As it seems that Order 320014 was successful in regards to Stock, Shipment and Delivery. Please feel free to get back to me personally on natalie@pramcentre.co.uk. Many thanks, Natalie :)

Posted 9 years ago

“I am extremely dissatisfied that I ordered items which showed as in stock only to find out after they were paid for that they don't actually have the items in stock and they will be 3 weeks”

Helpful Report

Posted 9 years ago

Hi, Heather. Thank you for taking the time to review us :) My sincerest apologies that the items you ordered were not available for immediate dispatch. Under section 3 of our Terms and Conditions it states that we will notify you of our acceptance of your order by email and you may also receive a call or email from one of our advisors regarding stock availability if the items are not available and advise when the goods will return to stock, unfortunately it appears that this has been the case with regards to your order. As soon as the items arrive in to our warehouse we will be in touch to advise of this and to arrange dispatch. If there is anything else we can do for you please do not hesitate to contact me directly on natalie@pramcentre.co.uk. Many thanks, Natalie :)

Posted 9 years ago

“I was excitedly awaiting my item to pass on for a gift when I was telephoned today to be told it wasn't available. I had checked my account earlier to find the status was processed although clearly it was not. To receive a request for feedback when the order couldn't be fulfilled was a bit presumptuous and disappointing Carol”

Helpful Report

Posted 9 years ago

Hi, Carol. Thank you for taking the time to review us :) My sincerest apologies that we had been unable to fulfill your order on this occasion. When your order is showing as "Processed", this means that we have received the order on our end and one of my colleagues will be processing it through our system for you. Under Section 3 of our Terms and Conditions it makes reference that we will be in touch regarding stock availability if the item which you have ordered is not available and advise when the item will return to stock, unfortunately this appears to have been the case with your order. You have been sent a request for feedback as this is an automated email sent to customers who attach an email address to their online order, I apologise for any inconvenience this may have caused to you. I will certainly pass this on to management to find out if there is anyway this can be looked into so that any customers orders who can t be fulfilled do not have to receive such mail. If there is anything else we can do for you please do not hesitate to contact me directly on natalie@pramcentre.co.uk. Many Thanks, Natalie :)

Posted 9 years ago

“How can I write a review when the car seat has not arrived yet????? Very bad workmanship if you ask me I ordered Monday its now Thursday night I expected better!!!”

Helpful Report

Posted 9 years ago

Hi, Nathan. Thank you for taking the time to review us. My sincerest apologies that you have yet to receive your order, if you could please email me personally on natalie@pramcentre.co.uk and provide your Order Reference Number I will be more than happy to look into this for you. Many Thanks, Natalie :)

Posted 9 years ago

“I have purchased baby bath unit first time from pramcentre and probably last time,as few days after got phone call that the item is not available for me,so I got the money back,but left disappointed as didn't get my item”

Helpful Report

Posted 9 years ago

Hi, Aleksandra. Thank you for taking the time to review us. My sincerest apologies that you feel we have let you down at this time. Under Section 3 of our Terms and Conditions it states that we will notify you of our acceptance of your order by email and you may also receive a call or email from one of our advisors. We will call regarding stock availability if the items is not available and advise when the item will return to stock. Unfortunately it appears that this has been the case for you order and I am incredibly sorry about this :( If you wish to double check stock on an item before any future purchases you may make with the Glasgow Pram Centre, please feel free to call beforehand or pop up on our Chat System and we will be more than happy to assist you. If there is anything else I can do for you please do not hesitate to contact me on natalie@pramcentre.co.uk :) Many Thanks, Natalie :)

Posted 9 years ago

“Ordered a cot and only half of it arrived with mattress and bumper set that also was not boxed after many phone calls was promised the rest of the cot in 2 days when never arrived and we called it had not even left to be sent, it's my baby due date and started labour already with no cot asked for refund and while in labour was packing the half a cot we did have back in box to be collected to come back! Fuming is understatement ! Never even had any sympathy from your company at how badly we as customers have been treated and messed around, I will make sure ladies are aware how you operate business not even a phone call to see if the rest off the cot arrived !! Which it didn't. Il be blogging on websites for pregnant women to avoid you at all cost I now have to rush to get cot in labour !! Shocking.”

Helpful Report

Posted 9 years ago

“Phoned pram centre to buy silver cross child's dolls pram. Was told it was in stock nd also bought accessories to go with it. Paid in full nd was told when it would be delivered approx. However by a txt a few days later was told they had none. Not even a phone call to explain. I phoned them nd got a feeble excuse about stock. When I asked for refund immediately so I cld buy elsewhere was told it wld take at least 5 working days. No surprise when I tell you it took longer. Bought one from a great company in Edinburgh called corstorphine pram centre. Would definitely recommend them. Would never recommend this company and still waiting for apology”

Helpful Report

Posted 9 years ago

Hi Christine, Thank you for taking the time to review our service. I am extremely sorry that you have not had a great shopping experience with us and hope that I can resolve this matter for you! I am glad that you have now managed to locate the Doll's pram required for your little one and hope that you enjoy it, however I am very sorry that we where unable to efficiently fulfil your order. With regards to your refund unfortunately it depends on who you bank with how long a refund takes to process, generally they take 3-5 working days however some banks do fraud checks and can take between 7-10 working days. We are unable to hurry this process as once the funds leave our account it is then in the hands of your bank to finish the process. As our staff do not have access to work mobiles it would be very unlikely for us to send a message to you by Text so I would like to look into this further for you. Our staff only leave a message via voicemail or failing that an they send an email. If you have access to emails on your mobile this may have come through looking like a text message. Again I would like to express my most sincere apologies with regards to your experience with us and hope that we can assist you with any purchases in the future. Please feel free to contact me if you would like to discuss further or have any other concerns. Many Thanks, Natalie

Posted 9 years ago

“Front end service always great, except for the in store delays to get served. This time was online purchase and again everything started ok. Money deducted, waited a week - No delivery. Phoned, pram out of stock (despite showing available online), not due to January. Apparently a voicemail left - pram centre are apparently the only company I've ever dealt with who consistently 'leave' voicemails that go 'missing'. The did offer to cancel and refund - that will take few days. So no pram, no money, need to find alternative pram and right before Christmas. 'THANKS soo much' Pram Centre. Your incompetence is consistent.”

Helpful Report

Posted 9 years ago

Hi Paul, Thank you for taking the time to review us and for your kind words with regards to our customer service. I am extremely sorry that other than our service you have not had a great shopping experience with us. Please feel free to contact me on natalie@pramcentre.co.uk and I would be happy to source an alternative to be delivered to you in time for Christmas. I would also like to look into this further for you to find out when you where left a voicemail and why it was not received. All of you concerns are fully appreciated and taken on board, we will certainly work on this to make sure that this does not happen in the future. Many Thanks, Natalie

Posted 9 years ago

Pramcentre.co.uk is rated 4.3 based on 2,480 reviews