Premier Care in Bathing Reviews

Name: Premier Care in Bathing
Address: Unit 20-21 Padgets Lane, Unit 20-21 Padgets Lane, Redditch
Rating: 4.39

4.4 Rating 286 Reviews

87 %

of reviewers recommend Premier Care in Bathing

Company Reviews

Questions

Metrics

4.4

Based on 286 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0800 280 0239

Email:

enquiries@careinbathing.co.uk

Location:

Unit 20-21 Padgets Lane,
Unit 20-21 Padgets Lane
Redditch
B98 0RA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely professional and efficient work, very happy with the new bathroom, looks amazing much easier for me to use.”

Helpful Report

Posted 2 years ago

Thank you for your review. It's great to hear that the changes will now make your bathroom easier and safer to use! Kind regards, Premier Care in Bathing.

Posted 2 years ago

“Good clean work force Punctual hard working Very pleased with finish”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a 5-Star review. Kind regards, Premier Care in Bathing

Posted 2 years ago

“My late father used Premier Care to have a bathroom refit and a shower installed nearly three years ago. To be honest I was not sure at the time as I had not heard of them. Despite my early skepticism the work was done very efficiently and to a high standard and I was impressed by the layout and design. What has impressed me is that when a waste pump recently failed Premier care had all the details of the fitter and where the pump was on their system and have sent a replacement pump out still under guarantee. Thank you Premier Care - I don't often leave reviews.”

Helpful Report

Posted 2 years ago

Thank you for your kind words and for taking the time to leave your review. If you need any further help, don't hesitate to get in touch. Kind regards, Premier Care in Bathing

Posted 2 years ago

“Bathroom installation has been a success thanks to a well organised process. All appointments made were kept and I was well informed. Bathroom was well installed by a very friendly plumber named Wayne, his work was very neat and tidy, very impressed. So I am one happy customer.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave your 5-Star review! Kind regards, Premier Care in Bathing

Posted 2 years ago

“Simon who fitted the shower room in March was very good but when I phoned Premier care about a problem with the toilet seat coming loose they said it was not covered by the warranty after paying £12000 I think that is disgusting the guy on the phone said their minimum charge was £120 and it might be cheaper to get a third party to look at it”

Helpful Report

Posted 2 years ago

“From the time of arrival Kevin worked quietly but efficiently to install the bath and fit panels that made the bath mould perfectly with my bathroom. He ensured that the hand rail and shower head were placed exactly where I asked him to place them. On completion of the job he swept up all debris and cleaned the bathroom till it was perfect. I now have the walk in bath that I was promised.”

Helpful Report

Posted 2 years ago

“Everything fine except the installation took a little longer than anticipated.”

Helpful Report

Posted 2 years ago

“We would like to thank Premier Care for the alteration of our bathroom to a shower unit. Everything went very well and found bathing is now so much easier. Mr & Mrs Wardle.”

Helpful Report

Posted 2 years ago

“The installers were efficient ,very personable, and we were content at the moment they left. However the next morning, my husband was finding difficulty opening and closing the shower. I went in to check it and the door was impossible to open. I am disabled, the reason for having the shower fitted.. if I had been naked and trapped in the shower this would have been an enormous health and safety issue. I immediately called the company.I was met with stalling, being put off, and then righteous indignation at my frustration. A young man ,we believe was a manager, was incredibly patronising,attempting to wrong foot me and telling me not to shout. He spoke over me not hearing me out, and then the line went dead. There were two other issues as well .I feel that £8000 was taken from me very quickly,and would have liked their response to me and their unfinished work to be as immediate. I would also suggest that their employees be given some proper professional development. There is a book to be available in September entitled ‘A Jungian approach, turning leaders into people’ by Laurence Barrett the head of aProfessional Development Company. I would not recommend Premier Care company . It was not the caring company that their salesman convinced us of. We feel duped.”

Helpful Report

Posted 2 years ago

“We ordered our disability bathroom in November we had to pay over £8000 before they would start work finally started work on 9th may still waiting for it to be finished at one point they left us with no sink or toilet for 5 days we had to go and stay with my son then to top it all one of the pipes came loose and water has poured through the ceiling ruining our kitchen this happened 10 days ago despite many calls to the company our project manager is not available we have had to turn to our house insurance for help our drive is full of rubbish for 5 weeks now we are both disabled and wish we had never heard of premier care they have wrecked our house and have left us up in the air with no solution”

Helpful Report

Posted 2 years ago

“We were slightly apprehensive in February, when we placed an order for a new walk in shower. We have to say the whole process has been seamless from sales to office staff, to the surveyor and ultimately the fitter, Simon Windsor. Simon is a first class fitter, obviously very highly skilled, who arrived promptly on each day. He was extremely efficient. He ensured there was no damage in the bathroom, prior to fitting the shower, by covering all the newly laid carpet prior to removal of the old shower. Throughout the job he demonstrated workmanship of the highest order. We are delighted with the results and really like the new shower, which has improved the bathroom for us. We would not think twice in offering any future work to Premier Care.”

Helpful Report

Posted 2 years ago

“The young bathroom fitter Sam Holliday was the most amazing genuine, friendly gentleman we could have hoped for. He accommodated all of our needs. When arriving to start job each morning he came in and started job straight away and worked through until he and finished. He also explained what he was doing and kept us up to date on everything.”

Helpful Report

Posted 2 years ago

“The reason for not giving 5 stars is because of the delay in delivery of the components which did not turn up until 1820hrs on the Monday. Which meant that the fitter couldn't finish the work until the Friday. Otherwise the fitter (Steve) was brilliant, and the finish is excellent. Just a pity about the water pressure..”

Helpful Report

Posted 3 years ago

“Echoing other clients recent reviews of this company - avoid at all costs. I have never known such a poor, incompetent level of service from a company which advertises itself as ‘the UK's leading provider and installer of walk in baths and easy access showers we offer a complete service from consultation and design through to stress free installation'. Based on my parent’s experience (and judging from recent reviews), this is completely false advertising and the company should be ashamed of themselves. The issues caused have been created by more than one individual, suggesting to me that is very much the culture of the business as a whole and reading the reviews on here, our experience is not an isolated occurrence. Their only saving grace is the fitters who were honest enough to acknowledge that the initial survey completed by Mike was not fit for the purpose of my mothers mobility issues. The premium charged is in no way reflective of products used. It was advised that work would be completed within a week although due to incorrect parts being ordered by the sales team on multiple occasions, my parents were without proper wash facilities for 4 weeks. 4 1/2 weeks on, the wrong size radiator was fitted (despite the fitters making the project manager aware, and the project manager advising them to proceed and fit it anyway) the ‘replacement’ has still not been delivered, despite 4 deliveries of the incorrect size/style having occurred. The shower door was also ordered incorrectly and there is also a scratch on one of the wall panels. Head of Customer Services Della Cooper was involved although now appears to have gone AWOL in responding to emails. Not surprisingly, copying in of Trading Standards & BBC Watchdog to emails is the only action that seems to facilitate any type of response. Customer Service & Operations Director Craig Alexander now involved. I will consider updating this review once the matter has been satisfactorily resolved - until then, I would urge anyone to think twice about using this company as the reviews speak for themselves. This company needs to be held accountable as they appear to be more than happy to take a lot of money from the elderly and vulnerable without fulfilling their contractual obligations.”

Helpful Report

Posted 3 years ago

“THE WORST COMPANY WE HAVE EVER DEALT WITH BY FAR!!! our grandmother had a bath installed supplied by this company 1 year ago paying a great deal of money for it. We have now been awaiting a small part that had failed for months ever after paying for it upfront at their request. Having still received no replacement part we have tried to pursue them on many dozens of occasions with absolutely no success. In fact they have now resorted to shouting down the phone to ourselves, our elderly grandmother then putting the telephone down. this is absolutely disgusting, there are no words, this company should not be trading! We will now be contacting Trading Standard and the relevant authorities, if necessary legal channels! We will not let this rest. MY ADVICE IS TO AVOID THIS COMPANY AS YOU WILL SEE FROM THE OTHER REVIEWS”

Helpful Report

Posted 3 years ago

“I wish I had read the reviews prior to contacting this company. As LPA I arranged an appointment explained why and what was required. So they then cancel last minute. Stating they couldnt attend unless I have LPA this is actually not their business. I had already given more information than they needed, clearly non of which was passed on or documented. After, spending a morning ensuring two individuals in their 90's were prepared for the meeting. I am beyond dissapointed that no one bothered to show up or contact me directly as requested initially !. Completely unprofessional. We are taking our custom elsewhere.”

Helpful Report

Posted 3 years ago

“Contract no.553140. why no response from you re my complaint. C. O'Neill.”

Helpful Report

Posted 3 years ago

“I had been thinking about a new bathroom for a while and in particular I wanted to replace the bath with a walk-in shower. After researching websites and asking around, I decided on Premier Care as they cater for the older age group and provide an all-in service, plus the reassurance of warranties on their products and backup in the event of any problems. The whole process was efficiently managed, with the minimum of upheaval. Most items were delivered on the first day of installation and from then on, the fitting team of Festim and Nick worked non-stop. If there hadn't been a couple of unavoidable delays in receiving parts, they would have finished in four days. These delays were quickly rectified and the whole bathroom was finished in less than two weeks. All the old bathroom parts were taken away before then. Just to add what I hope is a constructive comment - I would have found it helpful to know in advance when deliveries and collections were scheduled to be made, so I could make sure I was home. I am delighted with my new bathroom. In my view the products are excellent quality and the fitting is to a very high standard. I am very impressed with the professional skills of the team. Based on my own experience, I would recommend this company.”

Helpful Report

Posted 3 years ago

“The work was of a very high standard.The fitter was excellant.He covered the carpets before starting work.He arrived on time every day and finished about 16.00.The rubbish was deposited on our drive and was removed the day before he had finished.The fitter was an excellent worker and very conscientious .The finished job was excellent and I would recommend Premier Bathrooms to other people.”

Helpful Report

Posted 4 years ago

Premier Care in Bathing is rated 4.4 based on 286 reviews