Premier Laser Clinic (UK) LTD Reviews

Name: Premier Laser Clinic (UK) LTD
Address: 3-5 Vanston Place, London
Rating: 4.35

4.4 Rating 167 Reviews

82 %

of reviewers recommend Premier Laser Clinic (UK) LTD

Company Reviews

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Metrics

4.4

Based on 167 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

02073850888

Email:

admin@premierlaserclinic.co.uk

Location:

3-5 Vanston Place
London
SW6 1AY

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Premier Laser Clinic (UK) LTD 1 star review on 6th February 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was surprised to read the negative results on this page, as I’ve had nothing but great experiences at Premier Laser Clinic in Clapham. The staff is super friendly, and my regular laser hair removal technician Nina is an absolute star - a total asset to the clinic. In terms of the outcome from the sessions- the results are definitely there but it’s not quite 100% yet.”

Helpful Report

Posted 6 years ago

“Been having having laser hair removal. And as I have PCOS the results have been amazing. Hope they dont came back in the future. But the machines they are grate. Sara and Karina have been grate and very friendly. Very happy and I recommend this to anyone.”

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Posted 6 years ago

“I'm 3 sessions in and seeing results. Rochan who is doing my laser is fantastic. Very experienced and an absolutely charming lady. Thank you for the great chats throughout! See you soon!x”

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Posted 7 years ago

“Yes defently I had a lovely and professional welcome to PREMIER LASER CLINC hosted by SABA .Had today my first laser section and am very satisfied!!!”

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Posted 7 years ago

“Really happy with my laser hair removal treatments at Aldgate. Roohi has been FANTASTIC. Throughout the period Roohi has been professional, approachable and EXTREMELY good at her job. Roohi will instantly make you feel at ease. I am extremely happy and I personally recommend Roohi if you are interested in laser hair removal. Results will vary depending on the clinician however you always see results with Roohi. She is AMAZING!!!! The clinic manage Jehan has also been AMAZING. She is everything you expect a manager to be and goes out her way to fit you in for a treatment. I am one satisfied customer and definitely recommend laser hair removal!!!”

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Posted 7 years ago

“The staff is simply lovely. I couldn't recommend high enough Jeanne who is very professional, detail oriented and has given me all the necessary information. The results have been suprising! Some area have been slower to work but 5 sessions on the way now and I am really happy. My skin is much smoother as well.”

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Posted 7 years ago

“I finished my full legs and full bikini treatment at the Fulham clinic and I could not ask for better service!! I had my treatments with Rochan who is very précised in what she's doing and also a very lovely person! :) Unfortunately she was away when I supposed to have my last treatment and I need to admit that I was a bit scared to have my last treatment with someone else, however Shannon ended up being very précised and a lovely person too! I would definitely recommend Fulham clinic to all my friends!! I'm very HAPPY with your service and they way you approach your clients! :) I really enjoyed my time with you ladies, I will be back!! :)”

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Posted 7 years ago

“I recently had the pleasure of meeting Sarah (Notting Hill branch of Premier Laser Clinic) who looked after me incredibly well, making me feel very comfortable during my first experience with injectables. I originally came with the intent of getting fillers in my upper cheek to give me more of naturally contoured and defined face shape. Whilst talking through my procedure with Sarah she suggested putting filler into my chin also to elongate my face shape and preventing it from looking too round. I also wanted to increase the size of my top lip to balance out my significantly larger bottom lip, Sarah also did this very well- surprisingly pain free! Since then I have been very happy with my results. No bumps, lumps or bruises which I had been concerned about. Sarah is professional, attentive and fantastic at advising how to accentuate your best features and correcting areas of concern. I most definitely recommend her and will be returning.”

Helpful Report

Posted 7 years ago

“I attended the Notting Hill Branch which I got 8 sessions full body for male. The manager and staff were friendly and helpful. The place is so cool, modern, fully equipped, However, after all of painful sessions, only my legs showed the difference, rest of my body is still covered with hair, even worsened, including my full arms, chest, abdomen, full back !! Not satisfied after having 8 x 2hour sessions, shaving my full body appx 1-2 hours, travelling appx 1-2 hours, total waste of my times and days !!”

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Posted 7 years ago

“I had a consultation at the Soho clinic on 21st February. A recent surgical procedure had left a nasty scar on my face. I was quite anxious and Saba and Lucia took the time to reassure me they could help but I would have to wait a few more months before the scar could be treated. I can't praise them both enough for the good advice they gave me, I will definitely be going back to this clinic when the scar is ready for treatment. Really lovely people.”

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Posted 7 years ago

“I would like to say thank to Trisan for her support when starting new treatments and helping me to feel comfortable within the clinic. She is always in a happy mood and very professional knowledgable. I would Deffo recommend having her”

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Posted 7 years ago

“I absolutely love this clinic i was a bit scared at first being that i suffer with pcos and have a lot of hair in unwanted places. The team have made me feel amazing and like myself again. I am so happy with my experience that i plan to do a full body lazer treatment and also a teeth whitening. I am even considering more and thats all thanks to the amazing team at the Clapham clinic, my therapist was Nina and the fabulous receptionist Deanne. From Mrs Leanne Christie”

Helpful Report

Posted 7 years ago

“I've had a hit and miss experience at the Kingston branch. My first ever full appointment was handled appallingly by the beautician. She didn't introduce herself, ask my name or interact in what one would expect to be a normal way. Instead she scolded me for not cleaning my face thoroughly enough (I didn't have any make-up on!). She did nothing to allay any anxieties that might naturally occur with a first time experience of having a laser pointed at one's face. I'm afraid I started to cry which was pretty awkward. I'd been a hairy teenager and been teased mercilessly at school, so hair removal is emotionally triggering! I was finally thrilled that I was in a position to afford this treatment and I think her behaviour hit a nerve. I complained to the manager who apologised but I never received an apology from the beautician. I've since been seeing another lady (Araxia) who is very nice but seems hugely overworked. Some of the sessions have felt rushed. What has been irritating though is 'losing' a session because someone from the Aldgate East branch was filling in once, and was absolutely clueless about my treatment. She didn't take time to read my notes and expected me to talk her through what to do and didn't like it when I pointed out that the onus was on her to take responsibility for my treatment. The machine wasn't filled with water and she took longer to sort that out, then my actual treatment. There's something a bit odd with the Premier clinic setup. There's clearly money issues involved - there's a real pressure to sign up clients. It seems target-driven which then creates tension with being client-centred. In fact, I had a consultation which involved a patch test but I wasn't actually given time to see if there would be any reaction (e.g 24 hrs!) I was compelled to sign up immediately. I'm not sure how safe that is. Even hair dye patch tests require you to wait 24-48 hrs. They've also gone back on the 'special offer' and since I can't actually remember the actual wording, I'm not able to contest it. But I get the sense that they're not being entirely truthful. If I had my time again, I would go elsewhere - somewhere a bit more intimate, less rushed, and more interested in the customer and their needs. Of course, a business has to make money but there's an optimum point at which a company is sacrificing quality service for numbers. As to whether the treatment is effective, I had hoped to see better results by this stage (I've had 5 sessions already). I'm trying not to be cynical but I wonder if they're rushing some of my sessions as they want me to sign up for another package. I know I will probably need more than 8 sessions but think I'll find somewhere else the next time round.”

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Posted 7 years ago

“Hello.. I have been already client for 2 years in Premier Laser Clinic Aldgate but recently I'm so dissatisfied with their service.. I just want my sessions finish immediately and I change my Clinic.. Because the staff has changed and they are disrespectful and I can't get good results like before because "specialists" are not responsible with their job and they are rude.. When I said something to them politely that I didn't like and they started to show their anger with their body language and mimics.. Previous staff and service was so nice.. The other thing is that people there are not working with same rules and conditions., Every of them have their own rules.. When I called them to book my next session.. I asked the lady full arm includes shoulders as well and she told me yes it includes to full arm but when I came to the session and woman started to do my arm and I told why u don't do my shoulders.. She answered me that no it doesn't include arm.. And I tried to explain her the situation.. Anyway it was so difficult to talk to them.. I'm so disappointed and dissatisfied with their service so much recently”

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Posted 7 years ago

“I used Premier Laser Clinic for thread veins removal. Before booking I asked if the treatment was painful and I was told it was like waxing. I booked a course of six as I thought I could cope with a "waxing" pain. Unfortunately the first treatment was very painful, like having someone stubbing a cigarette on my legs every second. My legs were badly bruised for several days. I returned for a second treatment thinking it could be better, but again the pain was unbearable. At times, although I was asking the therapist to stop, she held my leg and gave a few more stubs... I couldn't carry on with the treatment and Premier Laser did not want to refund the money of the untaken treatments. I was really disappointed.”

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Posted 7 years ago

“I use the Clapham branch for laser hair removal. I have to say that Nina at the Clapham branch is truly excellent. She is very professional, makes you feel at ease and highly accommodating. I am very impressed and would highly recommend Nina to others.”

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Posted 7 years ago

“As a newbie to cosmetic procedures I had a really vague idea of what to expect, however the staff at the Aldagte clinic are professional, friendly and really put you at ease. There was an issue regarding the size of the treatment area and price after I had paid but it was solved by mutual agreement. I have had 4 Dermapen sessions for stretch mark removal so far, with two remaining. There are other areas of myself I would like to treat such as a birth marks and scars and based on the incredible results as well as level of service I will be choosing to have these treated by the same company and branch. Highly recommend!”

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Posted 7 years ago

“I arrived for my appointment on 04/02 (I waited three weeks for an appointment with Marinda) in the Kingston clinic only to be told that instead my appointment is with Leona. I was awkwardly put in a position to either re-book or go ahead on the spot (in front of the consultant, it was really embarrassing!). I then reluctantly went ahead because I had shaved parts of my face as advised to do. The receptionist said Leona had all details in my file and would offer the same service as Marinda. However when I went into the room, Leona asked me what treatment I required and what parts of my face had been discussed with Marinda. She then said I should have shaved my forehead as well, which I was never advised to do. The laser treatment did not remove any hair at all!!!!! Leona told me she did not work for this clinic and was called in to replace Marinda who had a surgery booked. The receptionist told me it was an emergency surgery and this is why they could not have contacted me in advance to say Marinda would no longer be available. I have now paid in full for 8 sessions, however this first session did nothing, and now I have shaved areas of my face not matching the other areas. My husband booked the derma pen treatment and is now considering cancelling them based on my experience. How do I organise a refund? I do not want to pay for this horrible, horrible useless session and experience!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 7 years ago

“I attend the laser clinic at the Aldgate East Branch. Staff are excellent and friendly. The laser machine they use is Nd YAG which is excellent for my skin. Would recommend who is interested in laser hair removal to visit here. Im so happy with my results.”

Helpful Report

Posted 7 years ago

“At the beginning, I went to try Spectra Laser at Clapham branch, booked 3 sessions. Everything was great, Cathy and Jana were professional, as well as the staff. All my appointments went well, on time and done perfectly. Then, I moved to Fulham branch, because it's closer to my work. I booked 3 sessions straight away. My first appointment didn't go how I expected it to be (like in Clapham branch). I filled in the form they gave me, and informed them that I had done 3 sessions (the same exact laser treatment) at Clapham. The laser therapist was nice, but I was so dissatisfied with how the process went. It was so quick, and I barely felt anything on my face. I could compare it because I had it done before. I went to complain, the receptionist was listening and taking it professionally. I got another appointment for a review to discuss about my complain. I saw a different laser therapist to resolve my complain. They gave me another form to fill in. I already told them I had filled one form before, but because they couldn't find my previous form, I just filled in again anyway just to get over it. On that review appointment, they agreed to give me another additional session to make up the disappointing one. So I went to the appointment they gave me for the 2nd appointment. When I got there, they told me that it was written as a review appointment, they insisted that it was for the review. I told them I had already done the review. After a bit of elaboration, finally a laser therapist took me in, but I had to wait 1 hour from the supposed to be my slot. I was pretty annoyed. And, then, my 3rd appointment, I needed to reschedule, because I got sick. When I was on the phone, the receptionist couldn't find my form, again. She told me she would call me back. I was waiting and waiting, nobody called me. So I called her, and told her that she was supposed to call me. Because I was already annoyed, I told her that Fulham branch lost my form again, she tried to defend that she didnt lose it, she just couldnt find it. Duh. Finally I got my appointment. The only appointment that went well was the last one, with Ruochen. She's very knowledgeable and helpful. She performed the laser treatment perfectly. I'd recommend the Clapham one, but not the Fulham one. I see great result at Fulham as well, but THE MANAGEMENT NEEDS A LOT OF IMPROVEMENTS. I regretted I changed to that branch.”

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Posted 7 years ago

Premier Laser Clinic (UK) LTD is rated 4.4 based on 167 reviews