“They only get one star as otherwise I cannot write a review.
This was the worst selling experience we have had in the last 40 years.
they were disorganised and did not return calls.
I wonder about their competence as they could not even look up an international dialling code!
Go somewhere else it will be a much easier experience and will be more efficient. Or better yet do your own conveyancing it couldn’t be any worse.”
“Service is absolutely appalling! It's extremely difficult to get hold of the team/conveyancer in charge of your case despite sending emails and leaving messages by phone. When they do respond, it's a 'we are very busy' response. I am paying for this service and do not expect to still be waiting 8 months down the line for the sale of my house to be completed when it should be very straightforward. When speaking to the conveyancer, he has no clue about my case, I end up having to tell him what stage we are at. Purple bricks need to stop recommending this company as they are diabolical! If 0 stars were an option, that is what I would leave. DO NOT USE!”
“Stay well clear… repeated requests for the same queries. NEVER get to speak to someone who can actually speak about your case. No call backs or emails despite multiple requests. Logging call backs on eway when no calls were actually made.
If you want delays and a horrible service this is your dream company.”
“Totally useless and unprofessional company, my first sale fell though as for two months they failed to inform me the buyers we unable to obtain a mortgage! still hav'nt completed on the new sale nearly five months on, had to do a lot of the work i am paying them for, chasing people up e.t.c. don't answer e-mails, seem unable to grasp the simplist questions, horrible, stressful experiance, avoid at all costs.”
“Needed a quick sale
They never looked at the documents I sent them
Never contacted me to say there was anything wrong with what was provided I had to contact them! Charged me stamp duty BEFORE 1 October a further £14,000 which I will NOT be paying then they cancelled my order for my mortgage on the day we were due to exchange. 28 days to respond to a complaint I don’t have that it will all fall through if we do not complete this week. Couldn’t not speak to complaints team so I emailed ombudsman services hope they enjoy and can afford my compensation”
“Terrible service, was incredibly stressful dealing with them.
1. I was not in a chain but it took 6 months to complete.
2. Really hard to get through and speak to anyone.
3. When I did get through and asked why no progress had been made, I would be told this was because I hadn't signed a certain form. When I said I had never been asked to sign that form, no apology.
4. My solicitor went on maternity leave and didn't hand over to anyone so nothing happened on my case for 2 months. It was only after weeks of trying to contact them that I found this out.
5. The day before completion, they lost vital paperwork I had paid a lot of money to send recorded delivery.
6. Spent months answering the same questions again and again as my solicitor would not read my emails properly.
7. Me and my buyer both went with PPL but our solicitors refused to talk to each other (despite being in the same office) so I ended up having to speak to my buyer directly all the time so he could chase.
Very stressful experience, avoid at all costs.”
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Bart Shymansky
Bart Shymansky
1 review
1 star: Bad
Updated a day ago
Failed guaranteed
I've tried to sell my house twice with them. Both 1st and 2nd time this has failed and I've lost my buyers. Over the period of about 6 months there was no way to communicate with conveyancer as 100% of the time automated system tells you he is busy, "please don't leave any massages as voicemail is not monitored". Emailed them number of times and each time I emailed conveyancer directly I've never had any response. Few call back after emailing and CC'd in head-office. Currently I've moved away to local company and "what a difference!" When my new solicitors asked to provide searches over they were ignored, I called PPL for this matter and got usual answer from receptionist saying they are unable to speak to me as all conveyancers are currently busy. I've decided to email PPL and CC in PPL head-office to get call back within 5min. I'm going to be very kind saying this company is one massive JOKE. A funny fact is that under almost every sinlge negative review someone from PPL will add "sorry..we are investigating... "-sure you have to as you clearly don't know whats going on in your own business”
“Absolute muppets. Surely these peolle are not resl conveyancers.
No chain, we rent, multiple changing conveyancers with no clue about our sale, it has taken 5 months so far. We have to constantly chase them up.
AVOID AT ALL COSTS.
@purplebricks please stop recommending these cowboys.”
“Coudn’t fault them. Eway app was easy to use. Sometimes frustrating as it can take a while to get through to them but it just takes patience. I wouldn’t want their job, just remember they are making sure you buy a property that won’t have issues when/if you want to sell it.
It’s a shame more people don’t appreciate the work involved behind the scenes, it’s not easy!”
“Absolute charlatans. Conveyancer changed 3 times during process each one worse than the last. How they are still allowed to practice I do not not know. Appalling service from start to eventual finish (7 months). Poor communication, and an unnecessarily long and drawn out process - but like others say - they do not care because they keep getting away with it. They were the cause of so much stress due to their inability to speak to us, return or reply to calls and e-mails. Other professionals I’ve spoken to since in the house sale/buying process does not have a good word to say about them 🤷♀️”
“Absolutely useless, do not use this company. Poor communication, avoid answering phone or emails and lied a number of times throughout the process. Would hate anyone else to go through the same stress we have been through due to these absolute cowboys”
“Used them when buying my property and were utterly useless - their ineptitude meant the no-chain purchase took 6 months. Now i am selling the property they are clearly still useless - exchange should have been three days ago and still has not happened. Avoid at all costs - why is there no option for zero stars on here?”
“Appalling, rude. Will not answer calls or return emails. Charlie Ford when we spoke with her on the couldn't have sounded more disinterested if she tried. Our estate agents know what's going on before us! Get yourself a proper solicitor and not a bunch of cowboys like these. Have sold and bought many houses but have never been treated so badly as this company have treated us.”
“Premier Property Lawyers represents the vendor from whom I'm buying a property. I have serious concerns that they are qualified conveyancers - I'm not even sure there's a genuine solicitor in the lot.
1) Customer service: nil. They are a huge call centre with the apparent goal of having as many paying customers as possible. There is little to no follow-up for these customers - once the money is paid, they are ignored.
2) Efficiency: nil. After repeated messages, phone calls, emails - most of which they say they will "pass on" - they still have not supplied basic documents or answered enquiries essential to the completion of the sale.
This conveyance has been dragging on for FOUR months. It is a straightforward cash transaction, with no mortgages, no liens, no loans of any kind. There is no chain involved.
If Premier Property Lawyers can't complete a simple unencumbered conveyance, one shudders to think how incompetent they can be with a more complex conveyance.”
