“HORRIFIC service - please do not be fooled and coerced by Strike to use this company. I instructed PPL 208 days ago to purchase a flat and we are no where near completing. Despite missing numerous scheduled calls, complaints to management about their attitude and lack of urgency, my conveyancer is now impossible to get a hold of and their extension is out of use. Daily, the seller and I contact Strike, begging them to speak to PPL on our behalf and chase an update. They are charging astronomical fees for a dormant, delayed and disgusting service. We are contacting the ombudsman about their behaviour which has put the chain in jeopardy. Do not use PPL, nor the services of Jacqueline Nixon and Mo Amin.”
“The worst property lawyers ever
When estate agents recommend primer property lawyers, run as far as you can
This a real complaint, get your local lawyer, premier property lawyers dont care ,no customer service no service whatsoever”
“These are the worst solicitors I ever dealt with. We are the sellers of our property and the buyers are using these solicitors for their transaction. They do not respond by email at all and have only responded by post like we were in the 1940's. It's come to a point where everyone including the buyer's and rest of the chain have exhausted all their due diligence and duties but the buyer's solicitors won't respond. They won't respond to calls, emails, or post. They haven't gotten back to our solicitor in over 4 weeks. It's causing so much stress for all who is involved. If you want to keep your sanity do not use premier property lawyers.”
“DO NOT HAVE ANY DEALINGS WITH THIS COMPANY!
This company were acting on behalf of the person we bought a property from. We had issues with their client leaving a skip amount of rubbish and furniture in the property despite being in a contract to remove all. Premier Property did not advise their client to remove it despite being a legal requirement. They also sent an email that was meant for their client to our solicitors which was about us and the situation with the rubbish!! VERY UNPROFESSIONAL AND UNETHICAL”
“Serious delays on sending/responding/actioning enquiries on a shared ownership sale with no lower or upper chain has now put the sale in serious doubt. The conveyancer takes around 3 weeks to answer any queries and is virtually impossible to contact via telephone. Even after this has been escalated to senior management there has still been no positive movement or contact.
Avoid using if at all possible.”
“Premier Property Lawyers were great in the buying/selling of properties recently. We had a specific Conveyancer assigned to us who took the time to explain things to us and was happy to answer our questions. He was more then happy to raise issues and concerns with the solicitors of our vendor and buyer and worked to get things resolved quickly. They use an online customer portal which we really liked as we could see what was happening and whether or not we needed to action anything. All in all a fantastic service which we would highly recommend.”
“If I could give them no stars I would. Was recommended these through strike estate agents as they trade under the name strike conveyancing. I was told it would be really easy and smooth and would go faster than other firms. We are now nearly 4 months in. My conveyancer never answers my calls or emails and gives updates weeks overdue. My deal is about to fall through because of my conveyancers ineptitude. They don't update their clients, they don't update their vendors. There is no direct way to contact my conveyancer- the email address is a communal Inbox and I have no direct line for her. The seller is literally about to back out and my conveyancer decides that now is a great time for when take annual leave without informing us of that fact.
Stay away from this ridiculous company. They will not try to to help you. The actual worst stress I have ever experienced in my life”
“Don’t use these clowns, you will waste your time and money. Because of their incompetence we are going to lose the purchase so will other people on the chain. Can’t get through the conveyancer. Have to complain multiple times to get answer from them. Even then the response is same as the last time, I have to do most works myself as the conveyancer is useless. If you ring the office you will be speaking to customer service agent who have no idea what’s going on. My mortgage offer expires in 3 weeks and no news of any exchange date. The conveyancer is taking their time doing simple jobs and says it will be done when it’s done.
DONT BELIEVE THE 5 STARS REVIEW on Google, if you scroll the reviews u will see they have either 5 stars or 1 stars. No 3 stars or 4 stars. They are paying companies to write them a good reviews.
Stay away from them.”
“PPL were recommended to me by my mortgage broker, having never had a solicitor before, I didn’t know any better, 15 months I have been trying to buy my house, my first home, it’s a right to buy, there’s no chain, everything has been done, all surveys, etc they keep coming up with more unnecessary queries, which I have been advised are not actually needed. I have had two mortgage offers due to the amount of time it has taken, i have four weeks left before this current mortgage offer expires due to the rise in interest rates now I cannot afford a third mortgage offer and I am going to lose my home, unless a miracle happens, devastating absolutely the most horrendous experience of my life. Everyday I email and call and I get nothing back.”
“Case ref 743732.00001
I was fortunate to have Donna Hale as my Conveyancer and she was excellent from taking my calls to providing feedback at every stage. She's a star”
“Recommended by your move estate agents
Please get your own solicitor's to buy or sell
If want to buy or sell don't use premier property lawyers.
Sorry your move you are responsible...
Steven Aldridge saldridgeacltd@msn.com
And my phone number 07745533671
That's how serious I am.
They won't care”
“Our vendors are using PPL. Absolutely shocking. Our chain is about to collapse and they do not care. Our solicitor has said they are completely incompetent and they are the source of all the delays but push the blame onto others. They have been refusing to exchange as they're waiting for 'enquires' which we were told today aren't actually needed and aren't a legal requirement. They've been waiting for enquires now for like 10 weeks.
Do not use this company!!! They will cost you so much stress and most probably your sale too. Absolutely rubbish!!!!!!!!!”
“We are buyers in a no chain purchase. The first part of the process was quite quick, but when it came to raising inquiries and reviewing them ...we are waiting for more than 6 months, we are desperate we will loose the property. PPL literally do not care about its customers. The solicitor is just trying to buy more time asking for more unnecessary documents. Incredibly poor service!”
“I think it's safe to assume that anything above a 1 star rating is a fake review. Premier property lawyers should not be allowed to operate. Considering that buying a home is one of the most stressful experiences in life, PPL seem determined to make it so much worse at every step. You will not have a personalised experience. Instead, you will be assigned a conveyancer who is not allowed to make decisions and cannot give you real time updates. PPL are essentially a badly managed factory. Your case will be farmed out to a team of people who don't communicate. Your case will not be given any priority, even in the light of your chain collapsing. It will be impossible to get hold of your conveyancer. We had to fire PPL in order to save our purchase. There are many competent conveyancing firms out there. PPL are not one of them and I would urge you to exercise caution if your estate agent suggests using them.”
