“Case ref 743732.00001
I was fortunate to have Donna Hale as my Conveyancer and she was excellent from taking my calls to providing feedback at every stage. She's a star”
“Recommended by your move estate agents
Please get your own solicitor's to buy or sell
If want to buy or sell don't use premier property lawyers.
Sorry your move you are responsible...
Steven Aldridge saldridgeacltd@msn.com
And my phone number 07745533671
That's how serious I am.
They won't care”
“Our vendors are using PPL. Absolutely shocking. Our chain is about to collapse and they do not care. Our solicitor has said they are completely incompetent and they are the source of all the delays but push the blame onto others. They have been refusing to exchange as they're waiting for 'enquires' which we were told today aren't actually needed and aren't a legal requirement. They've been waiting for enquires now for like 10 weeks.
Do not use this company!!! They will cost you so much stress and most probably your sale too. Absolutely rubbish!!!!!!!!!”
“We are buyers in a no chain purchase. The first part of the process was quite quick, but when it came to raising inquiries and reviewing them ...we are waiting for more than 6 months, we are desperate we will loose the property. PPL literally do not care about its customers. The solicitor is just trying to buy more time asking for more unnecessary documents. Incredibly poor service!”
“I think it's safe to assume that anything above a 1 star rating is a fake review. Premier property lawyers should not be allowed to operate. Considering that buying a home is one of the most stressful experiences in life, PPL seem determined to make it so much worse at every step. You will not have a personalised experience. Instead, you will be assigned a conveyancer who is not allowed to make decisions and cannot give you real time updates. PPL are essentially a badly managed factory. Your case will be farmed out to a team of people who don't communicate. Your case will not be given any priority, even in the light of your chain collapsing. It will be impossible to get hold of your conveyancer. We had to fire PPL in order to save our purchase. There are many competent conveyancing firms out there. PPL are not one of them and I would urge you to exercise caution if your estate agent suggests using them.”
“I am buying a house through Strike Estate Agents and decided to use their conveyancing team at Premier Property Lawyers, after being assured that keeping things 'in-house' would make things go much smoother and with less delays.
We are still in the middle of our conveyancing process (offer accepted early May) and I would strongly advise anyone against using Premier Property Lawyers.
I have been chasing up (without response) the conveyancer in charge of my case since August. I sent multiple emails and spoke many times to different people on the phone at this company, and every time was told that 'the conveyancer isn't in the office today.'
I've just discovered that my conveyancer left the company a month ago!
In the meantime, my case has been floating around and, after a month, still hasn't been assigned to another conveyancer. After each of my many calls, I was assured that I would receive a callback soon - I still haven't received even a single callback.
I then reached out directly to the sellers of the house I'm buying. They are also using Premier Property Lawyers - and have also had a terrible experience, with extremely long waits and total lack of communication.
To reiterate, please do not use Premier Property Lawyers - a dreadful experience all round.”
“Communication is appalling, emails do not get answered, some staff are rude & lack empathy, motivation & honesty. You are told one thing by the Conveyancer but the case notes certainly do not reflect this when other staff try to provide updates.
Questions & requests are ignored. You are told IT systems are being problematic & they are being fixed, just another lie. We have been subjected to unnecessary delays due to sheer incompetence, lack of knowledge & motivation.We used this company 4 years ago & had to constantly chase them. The Estate Agent told us this company had improved immensely unfortunately we believed him, they haven’t improved, they are actually worse! The only thing that has improved obviously is his financial incentive to lie.Please do not consider using this company if you value your health, buyers, & sanity.
We also found out after instructing them their systems were previously hacked, you can find out more information using Google search.”
“1) Purchase of an empty property, we’re selling to a cash buyer. No others in chain. Uncomplicated you’d think?
2) On 2nd conversation with our conveyancer we expressly asked if our purchase was a LPA case as owner in Care Home. We didn’t receive an answer to this. she never came back to us on this matter. She is difficult to contact. It transpired that that this is indeed a LPA case which has protracted the process unnecessarily. If we had known this earlier we would not have entered in to this transaction.
3) The conveyancer tells us something on a telephone conversation, but when calling for updates her colleagues state there is no such information on our file. She also says she will call us back but doesn’t.
Incidentally our buyers Solicitor and our purchase Estate Agent both report communication issues with them.
4) We most definitely would not ever use or recommend PPL again.
Appalling service, non existent customer care and a complete lack of transparency.
It appears that due to their incompetence this whole transaction may collapse.”
“I was woken up at 4:30am on the day of completion by a phone call. I specifically emailed the day before to advise that I am in Ecuador and to call me at a reasonable time such as 7am. Even 6am would have been more acceptable. Communication across the business is shocking. No one talks to one another. I had to keep pushing for todays completion date. The solicitors on both sides seemed happy to drag things out. I had to read everything on e way with no real explanation of things such as the additional two policies I had to take out and pay for. No apology for the stupid early phone call. I had no real idea as a first time seller what was going to happen next. I had to wait until the following Monday to get funds possibly because they left everything so late. I had to contact my mortgage lender myself to find out why there was a difference in money compared to the financial statement. A friend told me recently they are known for not being very quick and I agree with her. Luckily I’m out of the uk now so I don’t have to even consider using this company again. Oh and the quote you get will end up going up.”
“I'm sorry that I have to even give this firm one star, it definitely doesn't deserve it. They are the absolute pits and if you value your sanity I would steer clear from this company. Purple brick should be ashamed of recommending this firm. This company neglected to follow up a charge on the property that I was selling on behalf of a deceased member of the family and 3.5 months after the sale had completed, yes completed, I mean how the hell did it complete??? I received a call from them saying that the management agent had been in touch and that they wanted 75% of the sale proceeds which was to remove a loan on the property that I had no idea was on there. I thought I was paying a professional company to handle the sale, biggest mistake ever as they chose to just ignore it. Then had the cheek to blame the management agency for not telling them and then me as I was the executor! Now in the hands of the legal ombudsman. This firm needs closing down they are an absolute disgrace and have ruined so many peoples lives in the process.”
“Do not even consider using these.
Purple bricks put me in contact with this firm.
They do not seem to be in any rush, don’t answer calls or get back in touch after leaving voicemails.
The sale of my property is about to fall through after the buyers mortgage offer has almost expired due to property lawyers laid back approach.
There is no chain and the property has been empty for almost 6 months.
Maybe it’s not a priority to them due to the selling price. It’s all about the ££££
Wankers”
“Hard to get hold of, clearly overworked and although the work did pick up to n acceptable bad standard to finally ensure a sale, my vendors pulled out, leaving me nowhere to go. Following completion I have yet to see a penny of my money and there is no direct route to finance or HR to progress this.”
“Diabolical!!
Had we of known they were involved in our chain we would have walked away from our buyers and said no.
They are unresponsive, unprofessional, I unable to work to timelines and ultimately incompetent at doing their jobs.
1 star is too generous, we should be given compensation for having to put up with them and their inability to do anything.
DO NOT GO WITH THEM, research and find a decent local lawyer who knows what they are doing.
Your essentially going into a call centre with this outfit - assigned to a case handler - this is not what you need when selling a house and in a chain.
Be warned!!”
“1 star is too generous for this company. The stress and frustration having to deal with them is awful.
I made the grave mistake of ignoring the 1* reviews and it's my biggest regret this year is choosing to go with PPL which was sold to me via Strike Conveyancing.
We had an offer accepted in FEBRUARY 2022, It's now approaching OCTOBER 2022 with no end in sight. I had to sack my solicitor at PPL half way through and hand over the case to a more competent solicitor who has almost saved it. Unfortunately, our buyer is still trapped with PPL.
They state that they're looking into our enquiry answers 'urgently' however 2 weeks later they've proven they haven't even opened the email yet. My solicitor went away for 4 weeks, didn't mention it, didn't hand it over to anyone and the whole thing went on pause. Upon her return she told me she's too busy to look at it for another 2 weeks. So that's 6 weeks of absolutely nothing happening.
They also had another 8 week delay as the third party enquiries had responded to PPL but they lost the email, PPL didn't chase or think to follow up so we lost a further 2 months due to PPL not realising our third parties had responded long ago.
That's literally 3 - 4 months of wasted time due to sheer incompetence of this company.
I filed a formal complaint and the response was the pure definition of gaslighting. It's the equivalent of saying 'I'm sorry you feel this way' rather than just simply saying, 'we're sorry we messed up'. Zero responsibility or accountability.
This company needs shutting down by trading standards and reporting to the ombudsman.
If you want your property chain to fall through, to lose your dream house and to have months and months of stress, frustration, no communication, endless on-hold music, your conveyance never available on the phone then by all means go ahead and choose Premier Property Lawyers.”
“Too many stars if you ask me absolute garbage and have lost us a house and a sale 🤬 we have had to pull out as we have no where to go because they can't be arsed to sort out there customers paperwork and do not respond to phone calls from our solicitors 🤬ignorant and incompetent”
“Terrible conveyancers. The seller of my property is using them - 6 months in and still waiting for enquiry responses with no real explanation why. They clearly ignore both client and estate agents. They will likely make you lose your sale/purchase. They are incompetent and clearly hold estate agent, buyer and seller (including their client) in contempt! Slow, unprofessional, uncaring, oblivious to timelines and mortgage offer deadlines! Strike and Purple Bricks should be investigated for continuously recommending them just to get commission. PPL should be closed down. I don’t how they are still operating - I don’t even understand how they make any money; many seem to sack PPL before completion because they are so bad.”
