Name: PrettyLittleThing.com
Rating: 2.59

“WARNING Honestly the worst experience I have had with any online company. I am normally happy with PLT. The website took all details of my bank card to pay for my order, then the website refreshed to a page saying 'Oooops something went wrong with your order', I tried again to get my order to go through, three times. Still it did not work until the fourth time when it eventually went through. HOWEVER, I checked my bank and PLT has taken 150 pound FOUR Times leaving me without 450 pound. Their customer service has been appalling, nobody is willing to read my explanation and plea to get my money back. I have spent hours waiting for my banks to take my calls over the last two weeks, so not only have they taken 450 pound they have also caused a massive phone bill and offered no support of any support in order to help their customer. STILL I have no word from PLT or reassurance. Be aware when there is a 'technical fault' on their website to check your bank, because for me they took my money and are not willing to help me, I am still 150 pound times four down and I am still waiting on ANY form of clear and helpful communication (Ive tried twitter, their plt, WhatsApp, their facebook messenger, instagram and complaints) . I have never had a problem like this with any other brands such as boo hoo, misguided, in the style, nasty gal.”

Helpful Report

Posted 4 years ago

Hi there, I'm so sorry it's taken this long to find those extra payments that were made to us. We refunded these extra payments that were made on October 28th, they should all be showing back in your account by now. I've also gone through our conversation history with you so in order to get training booked in where it's needed. Thanks, Chris PLT Resolution Team

Posted 4 years ago

“WARNING Honestly the worst experience I have had with any online company. I am normally happy with PLT. The website took all details of my bank card to pay for my order, then the website refreshed to a page saying 'Oooops something went wrong with your order', I tried again to get my order to go through, three times. Still it did not work until the fourth time when it eventually went through. HOWEVER, I checked my bank and PLT has taken 150 pound FOUR Times leaving me without 450 pound. Their customer service has been appalling, nobody is willing to read my explanation and plea to get my money back. I have spent hours waiting for my banks to take my calls over the last two weeks, so not only have they taken 450 pound they have also caused a massive phone bill and offered no support of any support in order to help their customer. STILL I have no word from PLT or reassurance. Be aware when there is a 'technical fault' on their website to check your bank, because for me they took my money and are not willing to help me, I am still 150 pound times four down and I am still waiting on ANY form of clear and helpful communication (Ive tried twitter, their plt, WhatsApp, their facebook messenger, instagram and complaints) . I have never had a problem like this with any other brands such as boo hoo, misguided, in the style, nasty gal.”

Helpful Report

Posted 4 years ago

“AVOID _ AVOID _ AVOID *** Horrific quality (just rubbish put together to last about once). Worse, an idiotic customer service - no person to talk or email to, only teenagers behind social media - every time you'll get a different one ... They post through Hermes, which means that if the semi-illiterate 'currier' drop the parcel somewhere else (or keep it for themselves), THERE IS ABSOLUTELY NO WAY to get any refund!!! Unlike, for example, Amazon, there is no control of the delivery process *** at all *** Hermes, will tell you it's been "delivered" and the teenagers here will have no clue at all!!! THIS IS RIP-OFF ENTERPRISE, SET UP TO TAKE ADVANTAGE OF PEOPLE - KEEP AWAY - SAVE MONEY AND KEEP YOUR INSANITY ****”

Helpful Report

Posted 4 years ago

“I placed my first order a few weeks ago. I ordered a pair of shoes online and a glitch on the website caused the shoes to change size when added to the bag. They shipped the wrong size shoes and are unwilling to take accountability and help me with this problem. Their customer service agents ignore my requests and write back that they cannot help until I return the shoes, although it is impossible to order the correct size due to the website error so I need their help to do so. They continue to tell me I made a mistake and ordered the wrong size despite agreeing that the website isn't working properly. They are a large company and can afford to send me the right pair of shoes while they wait for the wrong pair to be returned. I wish PLT realized that they are losing a customer for life and I will warn everyone I know not to bother with them & their scam of a support team. I asked to have my issue escalated to someone who could help. Ignored again. All I want is what I ordered and paid for. It is so much more beneficial to keep a repeat customer than acquire a new one. I will be returning my entire order and supporting your competitor instead. Show some integrity.”

Helpful Report

Posted 4 years ago

“Hi ordered from pretty little things las month and my item got lost. I ordered again this month and the same thing is happening. The royal mail tracking link says the item left the UK. I have asked them for a contact number for the courier in SA but no one can give me an answer. I used to hav no problems with them but is really dissappointing that the company doesnt really go that extra mile to make sure you get the items you ordered.”

Helpful Report

Posted 4 years ago

Hey Erin, I'm really sorry to hear your orders are getting lost I understand how you feel and we'd love to get this looked into and sorted for you. Please can you get in touch with our customer service team through our social media platforms or by email so we can get this sorted for you. Thanks, Hakim

Posted 4 years ago

“I ordered the PLT grey multi embroidered joggers. The shipping was good, but there were two letters missing from the joggers? On the jogger it says “prett littl thing”. This really disappointed me.”

Helpful Report

Posted 4 years ago

Hey. I'm really sorry you are unhappy with the items you have received, we'd love to get this sorted for you. Please can you get in touch with our customer service team on either our social media platforms or via email so we can advise you further and get this sorted for you right away. Thanks, Hakim

Posted 4 years ago

“Placed an order and paid £4.99 for next day delivery. Delivery estimate of 12 October with the order meeting for my daughter’s birthday today. Tracking says it’s still not even packed. No number available to make contact with them. Absolutely awful.”

Helpful Report

Posted 4 years ago

Hey David, I'm really sorry you didn't receive your order on time and it was for your daughters birthday. I completely understand how you feel, please can you get in touch with our customer service team via our social media platforms or by email at customer.services@prettylittlething.com and we'll certainly look into this for you. Thanks, Hakim

Posted 4 years ago

“It still hasn’t come it was meant to come between 4-6 and it’s currently 10pm extremely disappointed seen as I paid extra for next day”

Helpful Report

Posted 4 years ago

Hi Larona, Really sorry your order hasn't reached you the next day. I'm keen to look into this further for you so please can you either drop us a message through social media or email us at customer.services@prettylittlething.com Thanks, Adam

Posted 4 years ago

“Ordered some clothes a few weeks ago and they still aren't in past the delivery estimation. The tracking hasn't been updated since when I ordered it so I have no idea where they actually are. I spoke to customer service and they did give me a partial refund for the delivery so I am appreciative of that. I'm hoping I can get my clothes before the end of the week but I guess we will see...”

Helpful Report

Posted 4 years ago

Hey, I'm sorry to hear your package hasn't landed with you yet. Please feel free to drop us a message so we can look into this further for you and chase it up with the courier. Thanks, Adam

Posted 4 years ago

“Well I’ve been ordering from them for about 2 years now I think... I don’t really have nothing negative to say. I get my package on time but then again covid smh delays things. I have not ever gotten the wrong size of things. I sometimes have to size up on certain bodysuits. I feel like the material in certain items should be stated a little better. Other than that I love them. Also give discount codes to exclusive customers lol I’m sorry but man I love y’all”

Helpful Report

Posted 4 years ago

Hey Panda, Glad to hear your loving the brand as much as we do, I can assure you your feedback will be passed on so we can make a service even better. In the meantime keep an eye on our new in section as we're always adding new lines. Thanks, Hakim

Posted 4 years ago

“WARNING!!!! I will never buy from these people again!!! My item was not delivered so I wanted to be refunded! They have a FACELESS customer service and it is IMPOSSIBLE to get hold of them. They are quick to take your money but very slow at delivering ANY customer service! AVOID AT ALL COST !!!”

Helpful Report

Posted 4 years ago

Hey, I'm really sorry to hear your item wasn't delivered and you haven't got a refund. Please could you drop us a message through social media or email us at customer.services@prettylittlething.com with your order number so we can get this sorted for you. Thanks, Adam

Posted 4 years ago

“I have ordered twice from them but still haven't received my orders. They had been tracked to my home using Australia post. I got emails from them stating the packages had been left in safe place near my home. But both times I searched around my premises, the parcels were nowhere to be seen. Taken into consideration covid and the like. I have ordered things from China that's arrived much quicker. I have my doubts about this company. Among many internet scams these days they fly under the guise of a reputable company name. They sell much wanted items for discount prices etc. But despite my bad luck, I will say I'm happy with Customer service. PLT customer service have been very prompt with their email process. They have answered all my emails diligently. I'm still waiting for this to be resolved. Hopefully I actually do receive my tracksuits which I really need. (Stage 4 covid restrictions in my state.) No negative towards Pretty Little Thing. I see it's a UK company. I've dealt with BooHoo & it's the same thing. They are just trying to run a business. Consumers don't really don't appreciate just what goes into running a business. I just thought I'd share my experience & thoughts.”

Helpful Report

Posted 4 years ago

Hey Sarah, Sorry to hear you've not been able to locate your order but glad to hear our customer service team has got this sorted. I can see the 2nd parcel is showing as being delivered and I hope you've received this on this occasion. I hope you love your haul and stay safe. Thanks Usman

Posted 4 years ago

“Items arrived promptly and the quality of everything that I ordered was excellent. Clothing are well made”

Helpful Report

Posted 4 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 4 years ago

“I purchased a striped, off the shoulder dress. Shipping time was good. The shipping date was accurate! The fit was perfect! I’m tiny (5’2 115lbs not curvy at all) and their size 2 was a great fit! The material of the dress was not cheap at all! Very happy with my purchase!”

Helpful Report

Posted 4 years ago

Hey Brittany, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 4 years ago

“5 Stars :)! Great delivery times and all wrapped and bagged lovely! All items fit great and the prices are so affordable too! With even extra discount too! Great Great service! And also really good information when your parcel is arriving and when and what time :) :) clothes always wash up great too, never shrinks and always has there shape! Definitely will be shopping on line again soon :) :) :)”

Helpful Report

Posted 4 years ago

Hey Charlotte, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 4 years ago

“Just ordered lots of hoodies their are gorgeous wash well very comfy and look amazing”

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Posted 4 years ago

Hey Elle, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 4 years ago

“It’s been almost 8 weeks and still haven’t received my order.”

Helpful Report

Posted 4 years ago

Hey Kristy , Sorry to hear your order is so late and hasn't landed with you yet. I've tried to look into this for you but I wasn't able to locate your order with the details provided. Please could could reach out to our customer service team with your order number and they'll be able to look into this for you. Thanks Usman

Posted 4 years ago

“I love Pretty Little Things, I shop on here almost every week for literally everything, shoes, clothes, purses and even accessories. This is legit my favorite online shopping brand and I don’t think I will change ❤️❤️❤️”

Helpful Report

Posted 4 years ago

Hey Josepha, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 4 years ago

“They sent the wrong jean sizes.”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear the jeans weren't the correct size. As we're a UK based company, all out items labelled in UK sizes but this would be the equivalent to the size you ordered. If the jeans still don't fit, please reach out to our customer service team and they'll be able to get this sorted. Thanks Usman

Posted 4 years ago

“Quick delivery ( 1 year next day delivery for £9.99 ) great quality, always back for more!”

Helpful Report

Posted 4 years ago

Hey, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Thanks Usman

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

PrettyLittleThing.com Reviews