PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not ordering again from these ordered 3 tops got charged for 3 tops only 2 arrived I emailed them and had no response”

Helpful Report

Posted 6 years ago

“I ordered a beautiful outfit to wear to a fashion event, and unfortunately I was unable to wear it. When I opened the outfit out of the packaging, it reeked of bad body odor. As I examined the garment, I noticed that it was completely faded in the crotch and underarm area. This outfit was worn, returned and sent out again, as if the customer wouldn’t know. This is first and the last time I order anything from “Pretty Little NASTY thing””

Helpful Report

Posted 6 years ago

“Very poor service ! BECAREFUL. I placed an expensive order and was offer next day delivery for the next 12 months if I paid 10euro extra. When my order arrived 4 days late I politely asked if it would be possible to refund this as next day had not happened. Customer service did not care and refused to refund. They offered a 20% discount on my next order which is very insulting. DO NOT opt for this next day delivery for 12 months. SCAM”

Helpful Report

Posted 6 years ago

“I was so excited to receive my clothes and I couldn’t be more disappointed. They really need to fix their sizing chart I’m 5’0 110 pounds and I ordered a size 2 for alll my items and WTF.... these clothes are so damn small they’d fit my 8 year old little sister. Not to mention the color of my dress was WAY off. Online it looked like a really pretty teal color I got it and it was a hunter green... not okay. And they don’t do exchanges so don’t even waste your time trying to get different sizes.. all they do is give you a refund 21 days after they receive your shipment back and you’d have to order again. That’s ridiculous. Don’t order from here plain and simple.”

Helpful Report

Posted 6 years ago

“I ordered my dress for homecoming and it’s almost been 2 weeks. They said the estimated delivery day would be Wednesday the 12th but I checked the shipping company and they don’t even have my dress there yet.”

Helpful Report

Posted 6 years ago

“Very large sizes, Terrible customer service and returns policy - there isn't an exchange option you have to wait between 14 & 21 days for a full refund and then if you still haven't had your money you then have to tweet them!! I wont be ordering again and warn others not to bother.”

Helpful Report

Posted 6 years ago

“Ordered a dress for a party - not true to size , material is shocking and I paid over 50€ for the dress - contacted customer service- no help at all and does not care one bit about the customer- utterly disappointed”

Helpful Report

Posted 6 years ago

“The price point is fantastic however the sizing and quality of a lot of products i have tried have not been great, i find that a lot of the time products dont look the same on as they do online. but otherwise i have been a customer for a long time it is just hit and miss”

Helpful Report

Posted 6 years ago

“Ordered a pair of leggings, paid for them only to be told 4days later that they was out of stock.. ordered another pair 2weeks later and the same happened.”

Helpful Report

Posted 6 years ago

“Good quality clothing”

Helpful Report

Posted 6 years ago

“Just dont waste your time ordering from these people.. the customer service is so bad they dont want to know!!!!even when the problem is 100% on them.. never again.... joke of a company!!!!!!!”

Helpful Report

Posted 6 years ago

“It is not true to size, the fabric is very thin, and the colors wasn’t right. I can’t even go to homecoming because I don’t have the dress I wanted. I WANT ME REFUND or prettylittlething is getting sued big time😤‼️”

Helpful Report

Posted 6 years ago

“I ordered my package around August 24 and It still hasn’t come. At first it was supposed to arrive last friday, and it’s now a week later with no package? There’s no number to call customer service and all of these ratings are shitty, idk what to do”

Helpful Report

Posted 6 years ago

“I received my order after 7 business days, ie it takes ages! I ordered 2 x dresses, 1 x bodysuit and 1 x crop. They are all terrible quality and pretty much see through to the point I'd need to wear a slip or another crop underneath. Would not recommend anyone wastes their money on this website. You're better off going to Kmart!”

Helpful Report

Posted 6 years ago

“I wasn’t impressed at all shipping took over two weeks my original delivery day was the 27th I got it on the 5th of September I also ordered two dresses the first one is such a thin material you can’t wear anything underneath it would show and the side slit for my dress came pass my underwear so u can clearly see everything the second dress was way too long Im 4”11 so I will take it how it is but super thin material like in the first dress I honestly wouldn’t waste time ordering anything from here again there’s oh Polly and other sites out there with better material for the same price better quality!”

Helpful Report

Posted 6 years ago

“I never receive my items when I am supposed to. I pay for next day delivery and get parcels days later. The company has had to stop offering next day delivery several times now, but can send Kylie Jenner and brand new quad bike for her 21st birthday. To me that reflects hugely on their corporate culture. I have received false information countless times over twitter, which is their only form of customer service. I would not recommend ordering off this website if its the night before an event and you need the item next day, I live in Manchester where they are based and they cannot even get a next day delivery item sent to me.”

Helpful Report

Posted 6 years ago

“This company stole money from me. I ordered 5 items and the beginning of Aug. and it is now Sept. I never recieved an order and I keep emailing customer service for a refund and they are ignoring me. They keep uploading fake tracking information to make it seem like its on its way and then it never comes. They are doing that to avoid giving me a refund. I cant believe they just stole my money like this. They essentially robbed me.”

Helpful Report

Posted 6 years ago

“Don't order from them they send out the wrong items and their sizes are inaccurate.”

Helpful Report

Posted 6 years ago

“Such a weird experience! I ordered a dress and tank top and received a email that I returned the items even though I never got them. I was really confused but waited until the date it was suppose to come and I received a sweatshirt and pair of jeans?? I never ordered these items or even had them in my cart. I emailed them back and they refunded me but didn’t give me a explanation and when I asked for a return label they just sent the address of the company. SO I had to pay 7.25 for shipping on items I never even bought. I told them and the refunded me 5.00 and I wasn’t going to argue over 1.25 but the whol situation was bizarre. I never received completely different items then what I orders.”

Helpful Report

Posted 6 years ago

“Always great products and arrive pretty quickly. Never had an issue with this site”

Helpful Report

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews