PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s quick delivery , sometimes the quality of the dresses can be a hit or miss because of that you can probably only get one wear out of it”

Helpful Report

Posted 5 years ago

Hi Olivia, Glad to hear you're happy with the delivery service and I'm sorry that you're not happy with the quality of some items. I've sent you a private message in regards to this. - Shahbaz

Posted 5 years ago

“I ordered a dress that looked to be very fitted. It was not. It hung off me everywhere and had no shape to it whatsoever.”

Helpful Report

Posted 5 years ago

Hi Rhea, I'm sorry to hear the dress didn't arrived looking fitted as shown on our site. I've sent you an email so that I can look into this further. - Shahbaz

Posted 5 years ago

Hi Rhea, I'm so sorry the dress isn't fitting as advertised on our site. I've sent you an email so that I can look into this further for you. - Shahbaz

Posted 5 years ago

“I love pretty little thing, their clothes always fit amazingly & their customer service on Twitter is outstanding as they always get back to me pretty quickly. On the other hand if I do need to return something I can do it without a problem, via all the options they send in the post. Finally when I return items, I always receive my refund within about 5 to 6 days .”

Helpful Report

Posted 5 years ago

Hi Stephanie, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 5 years ago

“Poor product quality, stitching cane undone after one wear!”

Helpful Report

Posted 5 years ago

Hi Symi, I'm so sorry to hear you're not happy with the quality of the item received and that the stitching has started to come apart after wearing the item only once. I've sent you an email so that I can look into this further for you. - Shahbaz

Posted 5 years ago

“great experience so far. shipping and also returns”

Helpful Report

Posted 5 years ago

Hi Nadine, We’re happy you’re happy. Come hit us up again soon. - Shahbaz

Posted 5 years ago

“I paid for priority shipping and due to DHL multiple mix up it took me 12 days to receive”

Helpful Report

Posted 5 years ago

Hi Adrienne, I'm so sorry that you never received your parcel on time. I've sent you a private message with further info in regards to this order. - Shahbaz

Posted 5 years ago

“Thank you so much to Cat and Alice’ s expedient customers service. I purchased and item and upon arrival the item reeked of cigarette smoke, as if someone was smoking in my item. To say the least I was very much bothered and irritated seeing that I had paid extra for express shipping because I needed it for an up coming event. I reached out to PLT Customer service and immediately without hesitation I was shipped another item On the house with no further Hustle or bustle. I understand things happen and we cannot control everything, But it’s how Your company Handled and resolved my issue so professionally and expediently! So for that Cat and Alice... I say, Thank you!”

Helpful Report

Posted 5 years ago

Hi Christine, So glad we helped you out. Come hit us up again any time. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“Ordered 5 items to the tune of c£200, all size 'S' (Small) or UK8. All but 1 going back. Absolutely massive sizes...and I mean, massive! Disbelief actually how big they are. Ridiculous! Very disappointed.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry that you aren't happy with the sizing of the items received and want to get this looked into further. I've sent you a private message in regards to this. - Shahbaz

Posted 5 years ago

“Great customer service from Jessika at PLT, Hermes left my parcel outside my front door and it was stolen before I got home. My order was reshipped by PLT within 48 hours.”

Helpful Report

Posted 5 years ago

Hi Lisa, I'm so sorry to hear that your parcel was stolen and glad that Jessika got items reordered for you! If there's anything else you need help with, drop us a message anytime. - Shahbaz

Posted 5 years ago

“It's been a week since I was promised my order and i still don't have it. This is messing up my schedule, was supposed to shoot a video for my channel. I'll be shooting the video about my experience with PLT whether I have my order or not .”

Helpful Report

Posted 5 years ago

Hi Mankale, I'm so sorry that you haven't received your parcel and understand you plan on shooting a video for your channel about your experience shopping with PLT. I've sent you a private message with further info on both your orders. - Shahbaz

Posted 5 years ago

“After waiting for my high knee boots I finally have a girls night out where I can use my new boots For the first time, that I couldn’t enjoy because the heel of my boot came off! in the middle of the night! girls know how embarrassing this is. I used to love pretty little things store but I’m completely disappointed with this experience. Lesson learnt, I rather spent a $100 With good Quality, trustworthy shoes, than $40 for some useless shoes. A completely waste of time and money.”

Helpful Report

Posted 5 years ago

Hi Fernanda, I'm so sorry that the heel on the boots came off whilst worn on a night out and totally understand why you feel disappointed. I've sent you an email so that I can get this looked into further. - Shahbaz

Posted 5 years ago

“I was promised my delivery on the 8th of November. Today is the 14th and I still have not received it. I am disappointed since I am also not being able to track it.”

Helpful Report

Posted 5 years ago

Hi Sakhi, I'm so sorry that you haven't received your parcel just yet and totally understand why you feel disappointed. I've sent you a private message with more info in regards to this. - Shahbaz

Posted 5 years ago

“Been very pleased with the goods I have ordered, the delivery and had no problems with any item I have ordered, good quality clothes and would recommend Pretty Little Thing such a wide variety of clothing to suit my everyone.”

Helpful Report

Posted 5 years ago

Hi Lee-Ann, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. - Shahbaz

Posted 5 years ago

Hi Lee-Ann, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. - Shahbaz

Posted 5 years ago

Hi Lee-Ann, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 5 years ago

“Always very happy with things iv ordered .great service.”

Helpful Report

Posted 5 years ago

Hi Sandra, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 5 years ago

Hi Sandra, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 5 years ago

“I never recieved my order, and I spent alittle over 100$!”

Helpful Report

Posted 5 years ago

Hi Mercedes, I'm so sorry to hear you've not received your parcel just yet. I've sent you an email so that I can get this sorted out for you. - Shahbaz

Posted 5 years ago

“Cute clothes with decent quality, but the return process is a b*tch. Plus, you can’t exchange anything which is absolutely absurd. I bit the bullet and kept my item that didn’t fit because in the end, it’s going to cost me less to get it tailored than to return the item and buy it again in a smaller size.”

Helpful Report

Posted 5 years ago

Hi Alaina, I'm so sorry to hear you're not happy with the returns process. We do have a quick and easy returns portal where you can return your items through by clicking here - https://usprettylittlething.intelligentreturns.net/main/landing Returns cost one flat fee of $4.00 if returning through the portal. For more info on how to return from the USA, click here - https://www.prettylittlething.us/returns-policy At the moment, we're unable to offer exchanges however it is something we're looking into offering our customers in the future. - Shahbaz

Posted 5 years ago

“So I have the royalty delivery which is well worth it if you need clothes ASAP. I always find the sizing aren’t true at all, I wear an 18 but always end up buying at least a 22? De grading as always. The delivery is okay apart from that fact that Hermes are awful and have lost at least 2 parcels I’ve ordered for next day. I feel like the clothes are okay but very expensive compared to brand like boohooo who have an extensive plus size range.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear the sizing isn't quite right when ordering from us and that you always have to order a size up and that you've also been experiencing delivery issues. I've dropped you a private message so that I can look into this further on our end. - Shahbaz

Posted 5 years ago

“Left a review here a few days ago, really unhappy with my latest order. Admittedly it was harsh but I still stand by the initial review. The sizing is awful, to have a size 8 pair of leggings squeeze my legs together, painfully, and be unable to get them past my bum, was horrible. It honestly left me feeling embarrassed and ashamed. But why? My other leggings, dresses etc in the same size fit like a dream. We're supposed to be promoting body positivity, they use more plus size models, petite models, but their sizes are still smaller than the average high street store? I have leggings from years ago just from one of those stores in a size 6 that I can get into with ease so.. I will say that their customer service team is amazing, they refunded my delivery fee and my discount code. I'm not sure if I'll use it but I'm very appreciative nonetheless.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry to hear that the leggings don't fit quite right and totally understand how you feel disappointed about this! I recommend checking our size guide to help choose the best sized items before popping them into your basket. You can view our size guide by clicking here - https://www.prettylittlething.com/size-guide I've sent you a private message in regards to this. - Shahbaz

Posted 5 years ago

“Fast shipping and delivery, true sizes and good fabrics”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Alex

Posted 5 years ago

“Easy to order Great prices”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews