PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a TERRIBLE company, do not ever order w them. One of the worse online experiences I've ever had and I order ONLINE ALL THE TIME. For starters I placed my order successfully, this dress was suppose to be delivered by Valentines. Well it wasnt, Bc I was contacted by DHL that they could not deliver to a PO BOX. I needed to provide a physical address, I didnt get my dress by valentines as I was suppose to. I got the dress and it was way too big. They make it so difficult to do business w them, as they have no phone number, no return address, and a virtual help desk which is a complete joke. Its no wonder they always have sales, bc thats the only way they stay in business. I WILL NEVER ORDER FROM THEM AGAIN.”

Helpful Report

Posted 5 years ago

“I ordered 4 items, everything was the wrong sizing but two out of 4 ended up fitting. I ordered a t shirt dress and it ended up being very large when I wanted a size 2. I order a black mini dress size 2 and it ended up being SO TINY honestly for a toddler like it was shrunk. I tried it on it was more of a crop top than anything. The skirt I wanted was for size 2 but ended up being size 6 but the skirt was so tiny it ended up fitting me, a body suit was size 00 when I wanted size 2 ended up fitting because it was bigger than a size 00. All the sizing is off, it's like they don't check the sizing on the orders!!!!!!”

Helpful Report

Posted 5 years ago

“Incorrect item delivered. Was told only way was to re order the item and have to send back the incorrect item therefore the store had my money twice for something that wasn’t my error. The new order came and was AGAIN the incorrect item!!! Therefore waiting for 2 refund and had the hassle of sending back 2 items. Extremely disappointed”

Helpful Report

Posted 5 years ago

“such bulshit, do not waste your time or money on this site, i though i was going to get my moneys worth.... but instead the sizes were messed up, i ordered a size 10 dress and it looks like they just found a size 16 dress and just sewed size 10 on it..... i also ordered a pair of size 10 heels, and instead they sent me size 8, i won’t waste my time refunding my items as they expect me to pay $11,50 just to return it on top of that paying for shipping.....”

Helpful Report

Posted 5 years ago

“ive tried to order from them 3 times and have been let down each time. First incident, there was an issue with shipping. The last two times, theyve sent items that were faulty. Return shipping is a hassle, and customer service with them is a joke. items are sized incorrectly for plus size, AND the quality of the materials is CHEAP. Please save yourself the headache and order elsewhere. If you notice, you cant leave reviews on the site for their items. THEY DONT WANT YOU TO LEAVE BAD REVIEWS. And they will just offer you 20% off your next purchase, as if you want to deal with that again. *eye roll*”

Helpful Report

Posted 5 years ago

“This clothing line is horrible. Their clothing is not true to size. The returns are so inconvenient and expensive. I had to pay $6 for shipping when I ordered the clothes and then I got stuck paying $7 for returning the clothes that didn’t fit me. This is a total scam. They’re literally taking advantage of their shipping and returns. Total BS, never buying from here Again.”

Helpful Report

Posted 5 years ago

“THIS SITE IS A TOTAL JOKE. POOR QUALITY, NOT TRUE TO SIZE AND ARRIVES BROKEN & TORN! I knew there had to be a reason that they didn't accept reviews on the actual site. Its because they have terrible items! Ive never experienced such low quality material. My dress arrived torn & broken in certain areas. Another dress did not fit at all. I'm a size 2 & I ordered a size 4 to be sure it fits. Its awful. Such crappy people to be stealing peoples money like this. I will never order from here again. I want to figure out how to warn others of how terrible the place is. I may do a video or something because this is absolutely ridiculous !”

Helpful Report

Posted 5 years ago

“This site is a SCAM! Sunday, I received my order only to find I was sent a used dress. The security ribbon was missing, it strongly smelled of BO and cheap perfume. There were deodorant stains on it. Oh yeah, and some kind of disgusting pet fur--yuck. I contacted them immediately, explaining the situation and asking if I could be sent what I paid for. They never responded. I sent a second emails. I was asked to furnish pictorial evidence. After five days of exchanging emails they refunded my money, but refused to refund my shipping. So now, if I want they dress--which means I'd have to risk the it coming dirty and worn again--I'll have to pay shipping a second time. So unprofessional. Zero customer service. Poor customer experience. Now, I am $6 in the hole with nothing to show for it but a horrible customer experience. This is why I stopped buying fast fashion 5 years ago. I've never even ordered from Fashion Nova before, and the second I try to step out of my box I am reminded of why I stick to Nordstrom and Saks. Never again! Stay tuned with a more in depth blog and vlog from YouTube station.”

Helpful Report

Posted 5 years ago

“I would give 0 stars if i could. HORRIBLE COMPANY they SCAM you for your returns! I have been trying to get refunded for 4 months already & they still have not succeeded & or they blame me for not giving them correct banking details when they just don’t type in the correct numbers. they know exactly they typed in the wrong information they just trick you to keep your money. beware! I recommend fashion nova never once have i had this issue!”

Helpful Report

Posted 5 years ago

“I have placed 3 different orders through PLT, all have been cheap material and haven't fit right at all. I have pretty average proportions and followed the size guide and nothing was even close to fitting. The return process is even worse because I had to pay $10 just to ship the items back. Each time I try to email the company or get help the site always crashes. I hate this store- never shopping here again. I also hate how the own site itself doesn't have reviews for the clothing.”

Helpful Report

Posted 5 years ago

“Ordered a top for £8 as I had a code for £1 next day delivery , placed order and paid through PayPal and once payment had gone through I noticed I was charged £5.99 next day delivery. Contacted them straight away to make them aware of the problem couldn’t do anything as the order went through at 8.01 offer expired at 8.00 pm I placed the order with the code stating it was £9 but was charged £13.99 total con, very unhelpful, offered a 30% discount of next order, no thanks won’t order from them again, will shop elsewhere..”

Helpful Report

Posted 5 years ago

“They will overcharge you and steal you're money, they wont awnser you're e-mails, they are a bunch of frauds! Never buy from them!!!”

Helpful Report

Posted 5 years ago

“Worst company I've ever dealt with”

Helpful Report

Posted 5 years ago

“Placed an order all went through ok. Received and email saying there was an error when placing my order and that the funds would bounce back into my acc 3-7 days. Get a knock at the door and it’s the courier with my parcel. I open the parcel and an item is missing. Now I have to wait up to 24hours for a email reply to get this issue resolved. I originally brought this item to wear on a specific date. Doesn’t look like this will be the case. First and last time i’ll just stick to what I know in future. Not even a contact number to help resolve things quickly it’s a joke.”

Helpful Report

Posted 5 years ago

“With regards to Order No.125196267 I placed an order today with a code that was accepted, supposedly giving next day delivery for 1pound. This code was accepted and said applied to my card. After paying I noticed that I had been charged for standard delivery and told that my item would be delivered in 3-5 days. I therefore contacted customer services (within minutes of placing the order), they were extremely unhelpful. They said that they cannot cancel or Ammend my order once it has been made (nonsence) and they would not refund me anything. Despite multiple emails.. nothing! They even mentioned that they could see that my code was applied and accepted! It is complete incompetence.”

Helpful Report

Posted 5 years ago

“I had a horrible experience with pretty little thing. It was my first time ordering and a week later I was informed NONE of the items I ordered were in stock and my order just wasn’t coming. I then got an email saying I was being refunded not even the full amount I paid!! I talked to a live agent who refunded me SOME of the difference. I was not even refunded the full amount in the end and ended up paying over $10 for absolutely nothing but a bad experience. Don’t waste ur time with this website”

Helpful Report

Posted 5 years ago

“One star is way too generous. I bought three items of which i needed 2 days later. Therefore i paid for the next day delivery. I ordered my order around 11am and therefore has no excuse for not being next day delivery. Now been 9 days and still hasn’t arrived!!!!!!! Emailed them multiple times and have received no replies!! Fuming. Total waste of money and won’t even give a refund. Ridiculous, DO NOT USE!”

Helpful Report

Posted 5 years ago

“I have ordered previously from pretty little thing and not had any problems but this is the first time I’ve ordered in a long time and i couldn’t be more disappointed. Paid for next day delivery and did not receive it next day after I sat in all day and waited for it. Was not notified that it was going to be late or this ordered was delayed. This outfit was for a very important night out and has completely ruined my evening. Do not order from pretty little thing!”

Helpful Report

Posted 5 years ago

“This was my first time ordering from PLT and I couldn't have been happier with my purchase. The 2 items are true to size and fit perfectly, this saves me the trouble of looking for affordable clothes outside my comfort corner. Just placed an order for 3 more dresses. The items were received within 4 days of ordering them, which was amazing. What I liked most was that this company sends you a return label in case the product wasn't to the satisfaction of the customer which i found to be very thoughtful.”

Helpful Report

Posted 5 years ago

“Worse online shop ever. The clothes are wack, such poor quality. Sizes are so wrong. If you buy from here make sure to keep your postage receipts, they do everything possible to avoid giving you a refund, I made this mistake 3times...happened on every order. You can understand one but not 3!”

Helpful Report

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews