PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered three items and wanted to return two. Two of the items looked nothing like the picture. The quality was terrible. It was supposed to be form fitting and it was not at all. It appeared to be a stretchy yet quality material in the picture but was just cotton. The one item that I did like had to be altered because the cleavage was literally drooping down, but in the picture featuring the model, it did not appear that way. This would not have been such a big issue and would have tried PLTs clothes again, but they would not process my return because they could not match my order number when trying to return the product. I found that to be hilarious because my order would pop up when tracking it through the site, almost as if they did not want to give my money back. There was also no number I could call. I will not order from this site again solely on the basis of bad customer service.”

Helpful Report

Posted 5 years ago

Hi Kayla, I'm so sorry to hear two of the items didn't match the photos on our site and that you haven't been able to return them back to us. I've sent you an email so that I can get this sorted out for you. - Shahbaz

Posted 5 years ago

“I ordered from pretty little thing over 6 weeks ago and never received my order!!! Customer service do not help at all.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry to hear that you've not received your parcel! I've dropped you a private message with further info. - Shahbaz

Posted 5 years ago

“They sent me the wrong item, told me they could not send the correct one till I sent the wrong one back. Once I returned the item, they refunded me instead of sending me my item, then told me that this was a mistake, and I had to re-order and pay the postage again. I tried to do this, yet the item was fully sold out and back up at full price rather than the sale price. Very bad customer service, stay clear. They even have a return box for being sent the wrong item, so it must happen often!”

Helpful Report

Posted 5 years ago

Hi Gaynor, I'm so sorry that we've sent you out the wrong item and were advised we'd reorder the item for you once returned back and the postage receipt was sent into us. I've dropped you a private message with further info. - Shahbaz

Posted 5 years ago

“The dress was not as pictured, I returned right away and still haven’t seen a gift card or money back. It’s been over 2 weeks.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry to hear that the dress didn't look like the photo we have on our site and that you've not been refunded for the item after returning this back to us. I've dropped you a private message with further info. - Shahbaz

Posted 5 years ago

“For the most part, I'm pretty happy with what I get from PLT. The fact there is yearly next day shipping on unlimited orders for 10 pounds, accompanied by free returns is pretty phenomenal. You have to give these guys credit for keeping the business model sustainable. On the flip side, is every piece of clothing a winner? Not at all. I've received some real turkeys but the other half of it is pretty cute, and I keep that stuff. Keep in mind there is no hassle in returning what you've bought, and refunds are stupid quick. If you keep the expectation realistic here, you really can't complain. The dress doesn't fit? So what... take an educated guess, order three, return the ones that don't fit right for free. Easy. I'll be renewing my royalty this year, for sure.”

Helpful Report

Posted 5 years ago

Hi Sparx, Thanks for the feedback and will be sure to pass this onto the relevant teams. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“I’ve ordered twice from here. Once last year around the fall holidays: I ordered a long sleeve crop. I didn’t expect what I received. People hype this website from Instagram influencers to YouTubers who review their products and etc. But when I got the shirt, the shirt itself was scratchy on the inside and the material wasn’t that great. The way the crop looked wasn’t that bad because it did look similar to the photo but it felt like I had gotten an item for 8 dollars on wish. Also, keep in mind that I had waited for a while to purchase this shirt. It was pricey so I bought it on sale around Christmas. For a shirt that’s supposed to be pricey, you’d think you’d get a long sleeve crop that’s good material. I didn’t bother returning mostly cuz I tried to see if I could stick it out but I ended up donating it lol. On the other hand, this website has good reviews. This year— around two to three weeks ago, I decided to give this place a try again. It had been a while and there were sales so I purchased a Lacey bra —a bralette mostly which was better material. I wish it had fabric on the inside of the cups tho so the lace wouldn’t feel so scratchy but that’s my fault for purchasing a lace bralette, without checking if the cups had fabric. And for forgetting that lace bralette or bras in general are not always made for comfort. It’s not bad tbh. Wish the lace was less scratchy forsure. I think that if you purchase their stuff on the app Dote, your mostly likely to have a better experience and guarantee better quality. I had purchased the long sleeve crop on their website but i had bought the bralette by shopping on Dote. Anyways, I just wanted to write down my experience here.”

Helpful Report

Posted 5 years ago

Hi Ash, I'm sorry to hear the items weren't what you expected them to be when they arrived and I will be sure to pass your feedback onto the relevant teams as we're always looking at ways to improve our clothing line to suit the needs of our customers and improve the customer experience also. If there is anything else at all we can help with just drop us a message on either Facebook/Twitter/Instagram/Whatsapp but of course if email is more you’re thing you’re more than welcome to drop us a reply at customer.services@prettylittlething.com. We’re here for you 24/7. - Shahbaz

Posted 5 years ago

“Speedy delivery good quality great sizing all in all perfect worth every penny!”

Helpful Report

Posted 5 years ago

Hi Sarah, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 5 years ago

“Quality and sizing”

Helpful Report

Posted 5 years ago

Hi Paige, So sorry that you're not happy with the quality/size of your items. I've dropped you a private message so that we can look into this further. - Shahbaz

Posted 5 years ago

“Reply to Shahbaz , I know the sizing . I’ve order here each time and EACH TIME the sizing was different, 8 is too small and 10 are way too big.. I’ve gotten dresses , rompers and everything. For the size 10’s I usually have to pin my outfit with is sad. Your products are really cute but I always feel short handed when buying from you guys.”

Helpful Report

Posted 5 years ago

Hi Chantel, I'm sorry that neither size 9's or 10's fit you quite right. We do try to cater to everyone's sizing needs and I have flagged this up with the relevant team to look into further. I've dropped you a private message with some more info in regards to this. - Shahbaz

Posted 5 years ago

“I paid for next day delivery. I didn't get it, I'm still waiting for my parcel. 3 days later. I want my delivery charge refunded.”

Helpful Report

Posted 5 years ago

Hi Miriam, I'm really sorry you haven't received your parcel! I can see our customer service team have refunded you for the delivery fee on this order. I've sent you a message on Instagram where you've contacted us on originally with further info. - Shahbaz

Posted 5 years ago

“Item took too long to delivery. I waited an extra 2 weeks to receive it”

Helpful Report

Posted 5 years ago

Hi, So sorry that delivery took longer than usual! I've dropped you a private message with further info. - Shahbaz

Posted 5 years ago

Hi, I'm so sorry that delivery took longer than usual. I've dropped you a private message with further info. - Shahbaz

Posted 5 years ago

“Shoe looks exactly like what’s in the picture really beautiful”

Helpful Report

Posted 5 years ago

Hi, We’re so glad you’re happy with your new shoes! Come hit us up again anytime. - Shahbaz

Posted 5 years ago

“My orders came in really quickly. Item fits perfectly.”

Helpful Report

Posted 5 years ago

Hi, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 5 years ago

“I ordered a size 8. Paid for a size 8. And got delivered a size 12. This is not okay. Now I have to send it back and wait to see if I will be given what I actually paid for. Very disappointed.”

Helpful Report

Posted 5 years ago

Hi, I've looked into your latest order and can confirm the correct sized item was sent out. As we're a UK company, most of our items come with UK sizing attached so a US size 8 converts to a UK size 12. I do apologise for any confusion caused. You can view our size conversion guide by clicking here - https://www.prettylittlething.us/size-guide If the item doesn't fit quite right, feel free to return this back to us. I've dropped you a private message with more info on how to return from the US. - Shahbaz

Posted 5 years ago

“I ordered 1 pair of shorts On 11/27/19 that was scheduled to be delivered on 12/06/19. And it was never delivered. The tracking information never updated so it still just says in transition. I have reached out to PLT via email and social media and have gotten no response or update on where my package is.”

Helpful Report

Posted 5 years ago

Hi Nikki, I'm so sorry you haven't received your parcel and that you've also not had a response from our customer service team via email or social media. I've sent you an email with further info on the delivery of your parcel. - Shahbaz

Posted 5 years ago

“I got my package a week after the date PLT provided. I’m so stupid for continuously buying from you guys. Each time I’ve had an issue with the sizing, to the shipping , or the product defects itself. The only reason I do it to myself is because everything is mostly on sale.”

Helpful Report

Posted 5 years ago

Hi Chantel, So sorry that your parcel was delivered later than expected and that you've constantly been experiencing issues with ordering from us. I've dropped you a private message with some more info on this. - Shahbaz

Posted 5 years ago

“Disappointed is too nice of a word. Bought a red size 2 dress and it’s made to fit close and the dress had no zip. The intention was to wear to a wedding and I could not wear the dress! How can you have a special occasion dress without a zipper?!! The material does. Not stretch and it was the most awkward thing to put on. I almost suffocated. The second dress was extremely thin and see through. Third dress fits like a box. I definitely would not recommend this store to anyone else again.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry your dresses arrived in these conditions! Don't worry as we've got you covered. I've sent you an email so I can get this sorted out for you. - Shahbaz

Posted 5 years ago

“great packing. beautiful”

Helpful Report

Posted 5 years ago

Hi, That’s amazing to hear. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“Packaging was cute. Materials was great. The only thing I had an issue with was with a pair of shorts...”

Helpful Report

Posted 5 years ago

Hi, Glad to hear you like the material used on the items and I'm sorry you've had an issue with the shorts. I've dropped you an email in regards to this so I can get this sorted out. - Shahbaz

Posted 5 years ago

Hi, So glad to hear that you love the materials and I'm so sorry you had an issue with the shorts. I've sent you an email in regards to this. - Shahbaz

Posted 5 years ago

“Fast Delivery, Loved the dress! measures a little bit off but Im happy with the purchase.”

Helpful Report

Posted 5 years ago

Hi, We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 5 years ago

Hi, Glad to hear you love the dress. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews