PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how PrettyLittleThing.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order was on time and fit perfectly!”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 5 years ago

“Sent all the wrong everything. Two pair of shoes wrong size..... My skirt was cheaply made. To send it back you have to go through so Much..... I would never order from them again nor will I Ever recommend anyone to use this site. Sincerely, A very disappointed customer from Cincinnati, Ohio!!!”

Helpful Report

Posted 5 years ago

Hi Naomi, sorry to hear about this, Please note that all of our sizes are in UK sizes. For example, a US size 10 shoe is a UK size 8. Please see our size guide here: https://www.prettylittlething.us/size-guide If you do wish to return any items we have an easy to use returns portal that I've linked below. https://usprettylittlething.intelligentreturns.net/main/landing For more info on our returns please see here: https://www.prettylittlething.us/returns-policy Alex

Posted 5 years ago

“good sizing, good quality and overall amazing website”

Helpful Report

Posted 5 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 5 years ago

“I usually love PLT for the clothing and the accuracy. However I bought two items 2 weeks before my vacation and I never received them. I did speak to a representative who was polite and understanding. I love the fact you can speak with a rep on whatsapps and multiple platforms. The refund process could be better since it was very quick to take my money but was gonna take almost 2 weeks to return it.”

Helpful Report

Posted 5 years ago

Hi, Glad we helped, we know you’ll have looked unreal in your new outfit. Come check out our new in again soon. Alex

Posted 5 years ago

“customer service is always good, returns and refunds are very instant.”

Helpful Report

Posted 5 years ago

Hi Taylor, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Alex

Posted 5 years ago

“first time buying and definitely won’t be the last ,absolutely loved the dress and so happy was high quality and not cheap fabric thank you so much”

Helpful Report

Posted 5 years ago

Hi Linda, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 5 years ago

“My dress was supposed to arrive three weeks ago and it came in the UPS on (2weeks ago) Friday and required a signature (no on was home to sign therefore I never received my package). I never received any update emails from your end. The most recent email I received from you was October 15th. I tried tracking my package through the confirmation number given to me by you guys and it was completely misleading. I attempted to track my package Friday morning and your website was telling me that my package was still supposed to arrive the prior Wednesday. I have yet to receive my purchase and no longer need it as the event in which I was going to wear it for has now passed. I am extremely disappointed in the service I have received from your end especially since I've heard many good things about your brand. I am requesting a full refund and return for my package once its in my possession.”

Helpful Report

Posted 5 years ago

Hi Alisha, Sorry to hear you have not received your PLT order yet especially as these were for an event you were attending. I can see that a delivery notice was left to rearrange your delivery. I'll drop you a private message with further details on the parcel. If you would like to return your items please use our returns portal linked below. https://usprettylittlething.intelligentreturns.net/main/landing For more on our returns please see here: https://www.prettylittlething.us/returns-policy Alex

Posted 5 years ago

“Great dress! Inexpensive with fast and efficient service,”

Helpful Report

Posted 5 years ago

Hi Serena, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Alex

Posted 5 years ago

“I’ve never had so many compliments in my life about a clothing item . Every one , short , tall think and slender wants my skirt”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 5 years ago

“Price and quality is amazing, fast delivery service. Amazing all round.”

Helpful Report

Posted 5 years ago

Hi Nadine, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Alex

Posted 5 years ago

“Been over 3 weeks and has not arrived. Quite disappointed.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear your order has not arrived yet. I have contacted the courier regarding this parcel for you and have also issued a refund on your delivery charge due to the late delivery. I'll drop you a private message with all the details. Alex

Posted 5 years ago

“I’ve been buying from pretty little thing for years and I’ve never had a problem but recently the sizing has been awful! I’ve bought clothing worth £60 and had to return them back twice because it didn’t fit me and that was using 3 different sizes, I email them and they told me to ‘check the size guide’ I bought clothes in a size 12/14/16 and not one fit me? So I don’t think a size guide is relevant. The delivery is always on time or before the expected delivery date. However the courier service is awful and quite a few times they have ‘lost’ my parcel or when they go to deliver it they will leave it outside my front door for everyone and anyone to see or take it. The returns process is easy and you only wait 14 days for the money to enter to your bank account.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear about the troubles you have had with your orders, We'll pass your feedback on regarding the sizes to get this looked into. Regarding the delivery, you can click on your Hermes tracking and set your delivery preferences (adding neighbors, safe locations, etc) Our evening and nominated delivery also use alternative couriers, these delivery options can be found on the link below. https://www.prettylittlething.com/delivery-information Alex

Posted 5 years ago

“Absolutely love the purchase’s I have made from this online store, 😍 the quality is always really good, always delivered fast and fits very accurately, (actually produces my size of clothing) I’m typically a size 4 and find it really difficult to buy clothes online, a lot of websites I’ve looked at don’t do a large amount of a petite range but pretty little thing does!! Would definitely continue buying from here! ❤️”

Helpful Report

Posted 5 years ago

Hi Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Alex

Posted 5 years ago

“The website and ordering are easy to use”

Helpful Report

Posted 5 years ago

Hi Alison, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 5 years ago

“Price is reasonable but slightly expensive considering the quality of products. Delivery was fine but a little expensive. I returned my items due to poor quality last week and still have not heard anything.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear that you have had to return your items. I can see that we have not received your return jus yet. we normally receive returns within 14 days from your return date. If you have not heard anything after the 14 days just drop us a message on the link below and we'll look into this further for you. https://www.prettylittlething.com/contact-us Alex

Posted 5 years ago

“loved it, clothes are good quality and the delivery time was so fast !”

Helpful Report

Posted 5 years ago

Hi Mia, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 5 years ago

“Always found efficient service. Goods of good quality wash we'll have no complaints. So far had no returns”

Helpful Report

Posted 5 years ago

Hi Liz, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 5 years ago

“Delivery was swift. Packaging wasn’t damaged.”

Helpful Report

Posted 5 years ago

Hi Emma, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 5 years ago

“Everything came in one piece and quite quickly”

Helpful Report

Posted 5 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 5 years ago

“The items I got from pretty little thing was fine ish. I got over the knee boots and the stitches is somewhat loose at the top and coming out. I paid next day delivery and due time a delay which was not said as well as my parcel going to the wrong depot centre (how???) my parcel got to me 4 days later than it should have and I could have just paid standard delivery. It almost came too late for the event I ordered my package for in the first place.”

Helpful Report

Posted 5 years ago

Hi, sorry to hear that your order was late, looking into this for you it seems that this was collected from the Hermes hub and transported to the incorrect deopt, which caused the delay. I have gone ahead and got the delivery refunded on this order for you. I'll drop you a private message with details on the refund. Alex

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews