PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible clothes quality and horrible customer service. Never ever wasting my money on them.”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear your threads weren't on point. Please return them back to us and our warehouse will process a refund once they log them back. Returns from the UK are free and trackable using our returns label or services shown on our site. Thanks Usman

Posted 4 years ago

“Horrible quality of clothes and horrible customer service....”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear you didn't have the best experience with us. Please return the items back to us and our warehouse will process a refund once they log the item back. If you're from the UK, the returns are free and fully trackable using the returns label on the delivery note. Thanks Usman

Posted 4 years ago

“My first order arrived today I'm sorry to say it will be my last, I expect to iron minimal creases out of clothing when brand new but I literally couldn't see the top for creases! It was also very big, size 14 more like 18! My other items appear nice but are see through nearly £100 wasted, I can't be bothered with the hassle of sending back especially after reading some of these reviews! Lesson learned I certainly won't be wearing the overly creased top! Obviously been worn, very disappointed.”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear you didn't love your haul. I'll raise this with our warehouse teams, so they can look into who had contact with this item and offer further training to stop this from happening again in the future. Please return any unsuitable item back to us, using our free returns service, which is fully trackable and a refund will be processed once our warehouse log the items back for a refund. Thanks Usman

Posted 4 years ago

“if i could give no stars i would terrible staff, very rude and clothing has gone down hill. Why state next day delivery and charge people and make you wait in all day send confirmation that your order is coming from 7am in the morning but doesnt turn up. The staff on wtsapp rude and unhelpful. The staff tell lies. I asked why is my order delayed when i was sent a message it was on its way to be told its not our fault its the courier. Terrible unprofessional and rude.is this how plt treats all the you tube influencers who wear there clothes. I will not be shopping with them again. Spoilt my weekend as i ordered my clothes for a important birthday.”

Helpful Report

Posted 4 years ago

Hey Chee, Sorry to hear your order didn't land with you, especially as you wanted them for a birthday event. We're only able to go off the information the couriers provide. As the courier was booked for delivery, they send out a text to let you know the order should be out for delivery that the day. Whilst some orders can be late on occasion, the vast majority of our orders are delivered/attempted on time and whenever they aren't, we work with our courier partners to improve the service. Thanks Usman

Posted 4 years ago

“i ordered during quarantine from australia, when my order came a lot of the items i got we’re see through and bad material, in really disappointed becacause if i return the item it will cos me another $10. but some of the clothes were good”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear you didn't love your haul. I'll pass on your feedback to our quality control team, so they can speak to our buying teams and suppliers, to improve the quality whilst maintaining our competitive pricing. We're not able to offer free returns in Australia but we do have a returns portal which you can use to keep the costs as low as possible - https://ausprettylittlething.intelligentreturns.net/main/landing Thanks Usman

Posted 4 years ago

“I ordered 4 items of them. Quality is far from the best. 1 item did not arrive, still haven't received it after letting them know. 1 item had a whole load of wool around it. Had to cut through it to try it on, they asked for a photo...??? 1 item was way to big, not even close to my size. They asked me to return it... pay $15 to return on an $50 item? Considering that all items where not up to standard. The only thing that worked was the dress I purchased, but again a button was missing. Honestly the worst place I have ordered from, such a disappointment. They should consider spending some of their advertising budget on quality and quality control. Will do my best to make sure no one uses their hard earned cash on this rubbish.”

Helpful Report

Posted 4 years ago

Hey Cea, Sorry to hear you didn't love your haul and it arrived in this condition. We'll pass this over to our QC team, so they can run further checks and pass on any feedback to our suppliers. Any photos that can be provided will really help our team investigate with the supplier. You can print off a returns label using our low cost returns service here - https://usprettylittlething.intelligentreturns.net/main/landing Thanks Usman

Posted 4 years ago

“got great cycling shorts from there for a great price. tag is bait itchy but other than that it was superb”

Helpful Report

Posted 4 years ago

Hey, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 4 years ago

“Ordered [during lock down] from the ‘Shape Jeans’ range as I’ve had a bit of time on my hands to research the illusive perfect jeans! Found them!!!! I had to order an 8 and a 10 as the shape sizing is different to standard sizing. Delivered quickly, return via Hermes was so easy.......and the jeans are perfect for my shape! Got jeans big enough to cover my butt and small enough to not gape around my waist! #winner FYI Size 8 fits me and I have 26 inch waist and 40 inch hips...... in case you are confused about what size to order....... :)”

Helpful Report

Posted 4 years ago

Hey Alex, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 4 years ago

“Rlly nice clothes except one of the dresses is very see through”

Helpful Report

Posted 4 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 4 years ago

“A better return system should be put in place. We, consumers, have to pay around 20 euros to return a package. Because of this, I will no longer order from your site. It’s the first time I’ve had to pay this much for a package return ... Change your method!”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

Hey, Sorry to hear you didn't love your haul. As we ship to many different countries, we're not able to offer free returns from all countries. We have a few different returns centres over the whole, to help keep the cost as low as possible, I'll pass on your feedback to our teams, to see what more we can do to make our returns process even easier. Thanks Usman

Posted 4 years ago

“Amazing Customer Service. I've ordered parcels during lockdown as I haven't been able to get to the shops and they have all but 1 arrived on time. I was totally surprised at this as I know that couriers have been isolating and stretched and was prepared for a delay to be honest but I've been super impressed. My friend did have a parcel that was lost (as some do get lost but Hardly the companies fault) and they just said to wait until they could definitely make sure it was lost (totally understandable) and then they would resend it which they did!!”

Helpful Report

Posted 4 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 4 years ago

“I love there clothing the red flare pants so smooth and well made heavy like materials! I ordered the slinky dress it’s kinda thin but not cheap thin it’s very breathable and comfy elegant with sexy! Now I ordered the off the shoulder fob it literally looks Like something that was handmade it was thin and I couldn’t tell what it was until I looks at my order! The shoes are beautiful! And the blouse I purchased was well made and soft! But fed ex sucks my package did take a minute because they had to clear my package before shipping it to America so the plastic came ripped open but thankfully all my stuff was neat and untouched!”

Helpful Report

Posted 4 years ago

Hey Del, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. I'll also flag this with our logistics team, so they can look into this with Fedex to find out why the packaging was damaged and what we can do to reduce the chances of this happening in the future. Thanks Usman

Posted 4 years ago

“Still haven’t received my order 10 days late can you help me get it faster need it for a event coming up!!”

Helpful Report

Posted 4 years ago

Hey, I'm sorry to hear your order hasn't landed with you yet, especially as you need it for an even. I can see you've been in touch with our customer service team and they've refunded the delivery as the order is late. I've checked the tracking and the order is showing as in transit to country. Once the order clears customs and cleared into the country, the tracking will update further and we'll be able to provide an updated ETA. Thanks Usman

Posted 4 years ago

“Terrible quality. Ordered 4 dresses and 2 tops and will be sending them all back- not good enough quality to even wear out in public.”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear you didn't love your haul. I'll pass on your feedback to our buying teams, so they can work with our suppliers to improve the quality of the items whilst maintaining our competitive pricing. Please return them back to us using the free returns label on the delivery note and a refund will be processed back to the original payment once our warehouse receive and log them back for a refund. Thanks Usman

Posted 4 years ago

“I ordered 5 shirts and a pair of biker shorts from Pretty Little Things. They sent me one shirt correct and 4 other things I did not order. After trying all different ways to contact them I finally was able to speak with someone on facebook messager. They told me to return the items and send proof the items were sent and they would send out my correct items. I went back and forth trying to figure out how the items were getting paid for to be sent back to them. Finally they sent me a return code/link to go to to get the prepaid label. I had to go out of my way to buy a box to ship it back to them since the original packaging it came in was a complete mess. I had to go out of my way to find a printer to print out the return label. I had to go out of my way to go to the post office to ship it back to them. I had to send them a reciept with proof of it being sent. I'm then told ok we shipped your items, but one wasn't in stock so we issued you a refund. Without any discussion of if I would have liked a different product instead. I then had to go back and forth through messages, always answered by a different person, that get answered an hour after I send them because I was told to just order something else or wait for that to come back into stock. I then again had to go back and forth about the shipping charge since obviously I have no intrested in paying $10 dollars to ship one shirt when I clearly placed an order for multiple shirts and only paid one shipping charge. They refused to honor the 50% off that was the discount price on everything when I placed my original order.. which I placed correctly by the way. Therefore I had to pay more for the one shirt then I would have in the first place. They did absolutely nothing for me, and I did way more work then I was ever intrested in. They did refund my shipping for the one shirt, which again I placed one order in the beginning and never intended to pay more then one shipping charge. After recieving my new package, the biker shorts were labeled a size 10 when I ordered a size 6. I messaged them and they told me to return the shorts and they would send out a new pair. I refused to go though this headache again and asked them to either send out a new pair or refund my money. They said they couldn't not do that, and I asked for a phone number to speak with someone because I was tired of this back and forth game with all different people who I had to continue to explain my situation to. Finally I spoke with someone who explained it was a UK size 10 which is a US size 6. It blew my mind that all the people I spoke to before did not know this information espically after I sent a picture to them of the shorts as well as a picture of what I ordered. I would NOT reccomend ordering from this company. The back and forth headache on Facebook messager and everything I had to do to return the items wasnt worth the time. And in the end I got absolutely nothing for THEIR mistake other then way more work on my end. They were barely apologetic and almost made it seem like I did something incorrect here when in face they were the ones who sent me a totally different order then what I actual ordered.”

Helpful Report

Posted 4 years ago

“Very poor customer service, sizes are off by loads and when you return they take around 2 months to give your money back. I’ve had many problems with them now every other time I would just go back to them but why make someone a business when they never give you help when needed AVOID AVOID AVOID”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear you didn't love your haul and the sizing was all over the place. Sizing can vary slightly depending on the style and fitting, however, we try to stick to our size guide as much as possible. I'll raise this with our Quality Control team, who'll run further checks on the items and pass on any feedback to our buying teams and suppliers. We'll work with them to improve the process and to keep our clothes to our size guide as much as possible. Depending on where your returning from, returns times vary depending on how busy the courier is and the shipping/ferry routes into the UK. We constantly review and work with our courier partners to ensure we offer the best service possible for deliveries and returns. Thanks Usman

Posted 4 years ago

“Shocking Quality 3 orders in 2 months 1st - clothes had clearly been worn and returned 2nd - Item the the seam wast stitched properly 3rd - 2 dressed that are so small they fit my 6 year old daughter. they don't even cover my hips We you contact customer services you get to it's not 'their normal quality' Well it clearly is otherwise it would be a 1 off. I have paid for the years delivery. Thankful i haven't had to pay each time. After this I wont and recommend no one else orders from them.”

Helpful Report

Posted 4 years ago

Hey Helen, Sorry to hear you didn't have a great experience with us. I've passed on your feedback to the different teams in the business, so they can look into how these happened and what measures we can put in place to reduce the chances of this happening in the future. We offer returns in the UK, so please return these back to us and a refund will be processed back to the original payment method once they've been logged by our warehouse. Our teams will also keep an eye out for the returns and use them as evidence in their investigations. Thanks Usman

Posted 4 years ago

“I ordered a few things at the beginning of May, and it said it would arrive in 3 weeks. It took over a month for it to come, and I have to return it all anyways because the quality it absolutely terrible. I also had to pay to return their bad clothes. The clothes look nothing like how they do on the models. They use cheap materials for their clothes, and they aren't flattering at all. Save your money and spend it at Fashion Nova instead. If you take one thing away from this please do not buy from them.”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear your haul didn't land with you in time and you didn't love them. I've passed on your feedback to our logistic and quality control team, so they can look into this. They'll pass on an feedback to our courier partners and suppliers, to ensure we improve our service going forward. Depending where you're returning from, we're not able to offer free returns, however, we do have a returns service to keep the costs as low as possible and is fully trackable. Thanks Usman

Posted 4 years ago

“The joggers are like paper. My size didnt feed at all (I mesured from the sizeguide). Had to return 3 out of 5 clothes. Quality was BAD”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear you didn't love your haul and the sizing wasn't on point. I've raised this with our Quality Control team, so they'll run extra checks on the joggers and pass on any feedback to our suppliers. Sizing can vary depending on the style and fitting of the items but we try to stick to our size guide as much as possible, so we appreciate you letting us know. Once our warehouse receive the returns back, a refund will be processed to the original payment method. Thanks Usman

Posted 4 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews