Name: PrettyLittleThing.com
Rating: 2.59

“I ordered some items for my daughter for Christmas on 30th november. I had also ordered stuff the day before which I received a week and a half ago. I contacted PLT via WhatsApp and their initial contact said the order had been ‘held up’ but to wait until 19th. I don’t think this is acceptable so have contacted them again today 17th the response this time was ‘it’s lost’ but I still have to wait until 19th so they can report it as lost! I’ve since replied and said it’s not acceptable for which another agent told me that I’d need to reorder the order again pay for it then return the original ‘lost order’ before they’d refund me! How can I return something that’s lost and why do I have to pay for it again. I don’t have the money to pay for it again. I’m really really disappointed by their response and will certainly think twice before ordering again!! At a time when money is tight for a lot of people this is terrible customer service!”

Helpful Report

Posted 3 years ago

Hi Gina, Really sorry to hear that your parcel did not arrive on time, I totally appreciate how you feel. We really value your feedback. So I have passed this onto the relevant team so we can continue to improve our services, Thanks, Jordan

Posted 3 years ago

“Item arrived very quickly, well made, i ordered a denim jumpsuit, fits and looks great, I would just say their clothes run small so just order a size up, would definitely recommend and order again”

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Posted 3 years ago

Hi, So glad to hear you are loving the brand as much as we are, have a great day and take care. Thanks, Jordan

Posted 3 years ago

“The worst site!I placed my order on 3th of December and they told that i would recieve the dress by 18th of December,on time for Christmas eve.I didn't recieved anything,on the 14th of December they sent me an email in which the informed me that they got my return and they would refund me by the 23rd of December but only the cost of the dress and not the extra shipping charge that i gave?!I told them that they never sent me anything and to sent me the dress on time for Christmas,they answered finally that the dress was out of stock when i ordered it and they remembered to let me know about this 15 days after they took my money.I told them that i just checked on your site and you have the dress,they answered that it is back in stock so i asked them why you don't send the dress!The answer was that the only thing we will do is refound you also the courier cost that you payed ,on the 24th of December and if i want the dress you must trust us and order it again!In order to do so,they would give me 10% discount which is lower than the discount thet i bought it,which was 30%! So they left me with no dress for the Christmas eve and with no money to buy another one on time since the will refund me on the 24th!The site is a bad joke!”

Helpful Report

Posted 3 years ago

Hi, So sorry to hear that you never received your parcel, I really appreciate how you feel as this was for Christmas, We value your feedback to I have passed your feedback onto the relevant team so we can continue to improve our services. Thanks, Jordan

Posted 3 years ago

“HORRENDOUS! I have ordered from PLT on many different occasions and have never been happy with my purchases, they either come damaged, too big or small when I have ordered MY SIZE. The quality of the clothing is terrible! Each time I see site I try and give it the benefit of the doubt to see if another product would be decent but NO i always regret my purchase. I will NEVER order from PLT AGAIN! Fed up of returning their rubbish!!!!!”

Helpful Report

Posted 3 years ago

Hi, Really sorry to hear that your that you are unhappy with your recent experience. We value your feedback and I have passed this over to the relevant team. Thanks, Jordan

Posted 3 years ago

“I placed an order earlier today, Dec 15th, and have yet to receive an email confirmation of my purchase. I have used their "Madison" robot to try to resend the email confirmation FIVE TIMES (which I still have not gotten yet), because talking to a real person is nearly impossible. Also, they ALWAYS send the wrong sizes, and they don't do exchanges (even if its their fault), so not only do you have to pay to return the item BUT you also have to repurchase it. Horrible company.”

Helpful Report

Posted 3 years ago

Hi, I'm really sorry you haven't received your order, we'd certainly want to look into this further for you. Please can you get in touch with our customer service team through our social media pages on any of the below - Facebook WhatsApp Twitter Instagram Also, you can email us on customer.services@prettylittlething.com and we will certainly get this sorted for you. Thanks, Abbie

Posted 3 years ago

“I placed my order beginning of Dec and was told it would be here before or on Dec 14th. It didn’t happen and my order information has not been updated for several days so I don’t know where it is!!! I am so disappointed because I ordered it specially so it would come yesterday and now I have to go on my planned trip with no items. :( how can I get a hold of someone?”

Helpful Report

Posted 3 years ago

Hi, Sorry to hear that your order has yet to arrive, I can see we have been in touch on our social media channel. If you need anything else from us please let us know. Thanks, Jordan

Posted 3 years ago

“It is a site I have only used once before. However, the dress arrived quickly. This time I ordered pearl and buckle boots ages ago. STILL waiting on delivery ! They are a Christmas present for someone. Hopeless !”

Helpful Report

Posted 3 years ago

Hi, I'm really sorry you haven't received your order, we'd certainly want to look into this further for you. Please can you get in touch with our customer service team through our social media pages on any of the below - Facebook WhatsApp Twitter Instagram Also, you can email us on customer.services@prettylittlething.com and we will certainly get this sorted for you. Thanks, Jordan

Posted 3 years ago

“I placed my order on Nov.29 and it is now Dec.14. Estimated delivery said it would arrive ON or before Dec.13 ... When tracking my package it says pending - nothing has been updated since Dec 8th. I contacted fedEx as well, they told me they are still waiting for the package to arrive from the shipper. What is going on? Ive reached out to you guys and still no response!”

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Posted 3 years ago

Hi, Really sorry to hear that your parcel has yet to arrive, I can see that you have been in touch with our social media team. If you need anything else you know where we are. Thanks, Jordan

Posted 3 years ago

“Ordered one parcel and arrived okay. Ordered another parcel three days later and never arrived. It’s been marked as arrived and tried to contact them and they didn’t help me at all. They stopped emailing after three days of trying to sort this mess out.”

Helpful Report

Posted 3 years ago

Hi Julieanne, I'm really sorry you haven't received your order, we'd certainly want to look into this further for you. Please can you get in touch with our customer service team through our social media pages on any of the below - Facebook WhatsApp Twitter Instagram Also, you can email us on customer.services@prettylittlething.com and we will certainly get this sorted for you. Thanks, Jordan

Posted 3 years ago

“I ordered a plt package late december, paid full price for standard shipping and got an email saying my expected delivery day would be Monday 7th if December(already nearly 10 days since day I ordered it). Didn’t arrive on Monday and got an email few days later saying my parcel had to be rerouted and I would here further details. Is now Sunday (six days after expected delivery) and had no update. I emailed customer service on the Wednesday and got no response, awful treatment of their customers”

Helpful Report

Posted 3 years ago

Hi, I'm really sorry you haven't received your order, we'd certainly want to look into this further for you. Please can you get in touch with our customer service team through our social media pages on any of the below - Facebook WhatsApp Twitter Instagram Also, you can email us on customer.services@prettylittlething.com and we will certainly get this sorted for you. Thanks, Hakim

Posted 3 years ago

“I normally like the clothes at PrettyLittleThing, but I ordered things in late November and I still haven’t received them. They were due to arrive Dec 7, but still have not arrived. When I track my order, there is very little information, and what little there is is outdated.”

Helpful Report

Posted 3 years ago

Hi, I'm really sorry you haven't received your order from November, we'd love to get this sorted for you. Please can you get in touch with our customer service team on either our social media platforms or via email so we can advise you further and get this sorted for you right away. Thanks, Hakim

Posted 3 years ago

“used to love plt but i ordered clothes on the 28th of November which were due to arrive 2nd of December and still have not arrived. When i track my order it tells me it’s still due to arrive on 2/12/20 which was a week ago now...”

Helpful Report

Posted 4 years ago

Hey, I'm sorry you haven't received your order please can you get in touch with our customer service team through our social media pages on any of the below - Facebook WhatsApp Twitter Instagram Also, you can email us on customer.services@prettylittlething.com and we will certainly get this looked into for you. Thanks, Hakim

Posted 4 years ago

“Used to love PLT but the next day delivery has been a day late on the last few orders I’ve made, v annoying when I needed it for today and payed for premier delivery at the start of the year”

Helpful Report

Posted 4 years ago

Hey, I'm sorry to hear about your delivery issue I've sent you a private message with more information in regards to your order. Thanks, Hakim

Posted 4 years ago

“Hello, I ordered some clothes it says that it has been delivered however, I have not got it... I’m so disappointed because I needed the clothes for an event. So please could you make sure it actually gets to me.”

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Posted 4 years ago

Hi Viktorija, sorry to hear about this, let get this looked into, I've dropped you a message to get some details from you. Thanks, Alex

Posted 4 years ago

“Customer service is useless. I've been waiting for a refund for over a month and when contacting customer service I am simply told that it has been issued and I should check again. I think I know when I haven't received the money! Still waiting for my refund and met with a patronising and passive aggressive tone every time I message customer service when I have been very patient. Not worth the hassle for cheap, poor quality clothes - would be easier to just go to primark.”

Helpful Report

Posted 4 years ago

Hi, I'm really sorry your refund has not come through yet. I have sent you a private message regarding this so please be sure to get back to us if there is anything else we can help with. Thank you, Abbie

Posted 4 years ago

“I ordered some pjs in a size 8, as they looked quite fitted and I wanted them a bit bigger ( I’m usually a size 6) and they have came and the band on the top is so tight, you would be lucky if it fit a child. Also the bottoms where very see through.”

Helpful Report

Posted 4 years ago

Hi Beth, I'm really sorry you are unhappy with your items received, please contact our Customer Service Team using the link below who'll be able to help you resolve this issue as soon as possible: https://www.prettylittlething.com/contact-us Thank You Abbie

Posted 4 years ago

“This is the worst website ever, the only good thing is their shipping. I ordered leggings and biker shorts, both were very see through and thing, cheap material. I ordered a small lighter blue sweatshirt, it came in a denim color and it looked so big on me, and it doesn’t say oversized in the description. Overall, don’t know how this place stays in business.”

Helpful Report

Posted 4 years ago

Hey, I'm really sorry you are unhappy with your items, I can assure you it's not our usual style. Please contact our Customer Service Team using the link below who'll be able to help you resolve this issue as soon as possible: https://www.prettylittlething.com/contact-us Thank You Abbie

Posted 4 years ago

“I ordered what I thought were baby blue sweatpants, as they looked that way in the photos. They arrived and they were navy blue. I even double checked to see if they sent me the wrong thing but no, they completely catfish with their photos. I will say that they are very cozy sweats and soft.”

Helpful Report

Posted 4 years ago

Hey, I'm really sorry you've received an incorrect item, I can assure you it's not our usual style. Please contact our Customer Service Team using the link below who'll be able to help you resolve this issue as soon as possible: https://www.prettylittlething.com/contact-us Thank You Abbie

Posted 4 years ago

“i pay for next day delivery but it’s saying it’s going to take 4 days to get to me”

Helpful Report

Posted 4 years ago

Hi Jenna, I'm really sorry your order has not reached you yet. Please contact our Customer Service Team using the link below who'll be able to help you resolve this issue as soon as possible: https://www.prettylittlething.com/contact-us Thank You Abbie

Posted 4 years ago

“Ordered a dress in size uk12=eu40. When the dress arrived the lable sewn on the dress said uk8=eu36 but the tag said uk12. So ofcourse the dress didn't fit. Double checked my order, I indeed had ordered uk12. Returning seems complicated and I'm supposed to pay for the return because I live in EU. Should have read the rewies before ordering from them..”

Helpful Report

Posted 4 years ago

Hey, I'm really sorry you've received an incorrect item, I can assure you it's not our usual style. Please contact our Customer Service Team using the link below who'll be able to help you resolve this issue as soon as possible: https://www.prettylittlething.com/contact-us Thank You Hamza

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

PrettyLittleThing.com Reviews