PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery in my opinion but I selected Plus sizes and U.S sizes that I typically wear and nothing fits. Highly disappointed.”

Helpful Report

Posted 5 years ago

Hi Nelly, I'm so sorry to hear that the items don't fit quite right. As we're a UK clothing company, most of our items come with UK sizing attached on the labels so we send out the equivalent UK size that matches up to the US size. Feel free to return these for a refund using our quick and easy returns portal by clicking here - https://usprettylittlething.intelligentreturns.net/ Returns cost a maximum of $4.00 and it's cheaper to return through the portal as compared directly through your local post office. Also, check our size conversion guide to help with choosing the best size for each item on future orders - https://www.prettylittlething.us/size-guide - Shahbaz

Posted 5 years ago

“Fast delivery , good quality materials , affordable prices . I love everything about prettylittlething i absolutely recommend”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 5 years ago

“Quick delivery and all wrapped nicely”

Helpful Report

Posted 5 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“Placed an order for over $600 NOV 30 which allowed plenty of time for Christmas and NYE I never received any items but received message Dec 10th that I was refunded money in four separate refunded amounts. Looking at tracking information package location showed still in Sheffield and it showed only city and state no street address. Chatted with Pretty Little things and they assured me address correct and they would get a new order out quickly, so I reordered items again over $600 Dec 10th. Contacted them several times as Dec 18th received a partial refunded as item out of stock, then Dec 20 received another partial refund, and then 2 more refunds Dec 22 and Dec 30. Never received merchandise and wasted ALOT of time. Had to do a lot of last minute shopping as I was hoping to have their merchandise for holiday wear and gifts! Too bad because I wanted to try their clothing but not going through tis again!!”

Helpful Report

Posted 5 years ago

Hey Lauren, I'm really sorry to hear about this and totally get where you're coming from. I've raised this with our warehouse and logistics team, so they can look into why this keeps happening and what we can do to make sure any future orders are sent out correctly. Once I have an update, I'll be back in touch to let you know we sorted it and what we can do to make it up to you. I hope you had a great time on your holiday and a brilliant Christmas/new years. Thanks Usman

Posted 5 years ago

“ordered a large amount of items for xmas presents, I would say 50% of which had to be sent back due to quality issues, holes in seems too large too small, I find the sizing and quality have dramatically gone down hill, I've ordered from plt for a few years now but and was always quite happy with the product, but just lately the quality has been awful. very disappointing”

Helpful Report

Posted 5 years ago

Hi. I'm so sorry the some of the items have arrived in a poor condition! I've dropped you email so that I can get this sorted out for you. - Shahbaz

Posted 5 years ago

Hi, Sorry to hear you were not pleased with some of your purchased items. I have asked for this to be looked into with our quality control team to ensure all products are to the highest standard. I've had a look into your order and can confirm we have issued a refund for the returned items. If you need anything in the future, please don’t hesitate to contact us on customer.service@prettylittlething.com and we will get any issues resolved for you. Thanks Kay

Posted 5 years ago

“I place a large order because I was going on vacation. I paid for the expedited shipping when I receive the order every one of the sizes was wrong. They charge me a return shipping plus the $16 that I paid for expedited shipping and they refuse to refund me all those shipping fees even though it was their fault. Don’t order from this company they are complete scam scam scam scam.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry about this! I can see you've been in touch with us on trustpilot and I've just responded to you on there. - Shahbaz

Posted 5 years ago

Hi, So sorry to hear you received the wrong sized items from this order. Please can you contact us on customer.services@prettylittlething.com with a clear picture of your returns postage receipt. As a gesture of good will I would like to refund the cost incurred to return the items back to us. Thanks Kay

Posted 5 years ago

“Ordered 8-10 working days ago and my order still hasn’t come :/”

Helpful Report

Posted 5 years ago

Hi Nicole, I'm sorry to hear you haven't received your parcel! I've sent you an email so that I can chase this up for you. - Shahbaz

Posted 5 years ago

“When I tried to pull p and print a return shipping label to return my order the website said "We cannot find this order." But the virtual assistant was able to pull up my order with no problems. There were no live assistants available I do not have anyone I can speak to directly. Seems like a sham.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry about this! I've sent you an email to get this sorted out for you. - Shahbaz

Posted 5 years ago

“Worst quality item I think I’ve ever received. There’s no way it was ever tried on a person in the creation process. Just two pieces of fabric blindly stapled together and shipped out. Strangest piece of clothing I have ever witnessed. I ordered a white sweater dress. Very simple - was supposed to have a mock neck and long sleeves and then just hang as if it’s a longer version of a loose sweater but I don’t know what that thing was that they shipped me. I am shook.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you didn't love your sweater dress. Please could you return this back to us, using our low cost returns portal - https://usprettylittlething.intelligentreturns.net/main/landing Once the returns start tracking on the way back to us, a refund will be processed to the original payment method. If the sweater dress is really different to whats shown on site, please message our customer service team with a clear picture of the dress and they'll be able to advise further. Thanks Usman

Posted 5 years ago

“Ordered NEXTDAY delivery last Thursday, parcel still hadn't arrived I've messaged pretty little thing via Facebook messenger and they have to be the most unhelpful company I've dealt with in a long time, they couldn't care less that the parcel hasn't turned up. All they keep telling me is maybe it will arrive today when I know for a fact it won't as the courier doesn't work Sundays it they won't listen and find out where my parcel actually is. This is disgraceful as £5.99 for next day and they won't help or don't care. How are companies like this still trading with customer service like that!!!”

Helpful Report

Posted 5 years ago

Hey Emma, Sorry to hear your order hasn't landed with you and you didn't love our service this time. I fully appreciate where you're coming from, however, investigations with the couriers can take a while to complete, as they have to search their depots and vans. Most of our orders are also out for delivery on Sundays, so I've raised this with our logistics team, so they can chase this up with the courier company and find out why your orders aren't being delivered on Sundays. Thanks Usman

Posted 5 years ago

“I have NOT received my order. I’ve emailed support multiple times. Please advise promptly.”

Helpful Report

Posted 5 years ago

Hey Camille, Sorry to hear your order didn't land with you. I've checked this for you and USPS attempted delivery on December 5th. As there was no-one available at the time to accept the order, it was held for collection. I can see you've now collected the order, as USPS have advised the order has been delivered. I hope you love your haul and if there's anything we can help with, our customer service team is here 24/7. Thanks Usman

Posted 5 years ago

“They never dissapoint ! This company and Fashion Nova never disappoints... the only thing that I hate is because it is based in the UK and you have to know your exact sizing.”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“I purchased 3 items for my granddaughter as Christmas presents, they look fantastic”

Helpful Report

Posted 5 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“I bought a coat from PLT and I’m absolutely in love with it ❤️”

Helpful Report

Posted 5 years ago

Hey, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“First time ordering. Received a size 12 and ordered an 8. Big difference in size. More like "Uglylilthing" Very disappointing.”

Helpful Report

Posted 5 years ago

Hey Brandy, I'm sorry for the confusion with our sizing. As we're UK based, all our items are labelled in UK sizes, however, this would be the equivalent to the US size ordered. You can view our size guide here - https://www.prettylittlething.com/size-guide If you still don't love your threads, you can return them back to us for a refund, using our low cost returns service - https://usprettylittlething.intelligentreturns.net/main/landing Thanks Usman

Posted 5 years ago

“Dress was ok material but wayyy to small”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear the sizing wasn't on point. Sizes can vary depending on the style and fitting of the item, however, we do try to stick as close as possible to our size guide. I've asked our Quality Control team to check the stock to make sure they're not too far out and to speak to our supplier if necessary. Thanks Usman

Posted 5 years ago

“I just will not order from PLT anymore. I ordered three times from PLT and the items I received so far were cheaply made and not as advertised. My entire first order was returned because everything, EVERYTHING was cheaply made. However, I ordered a second time because the jacket was really cute and I couldn’t imagine having any issues with that. WRONG! The color was deceiving. They refused to refund for my shipping cost. Unfortunately, I placed a third order about the same time as the second order (silly me) and I’m really hoping this third order is decent enough otherwise, it will be going back as well.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you don't love your haul. We don't usually refund the shipping if the order is delivered on time, as most of our customers love their threads. Please return any unsuitable items back to us, using our low cost returns portal - https://usprettylittlething.intelligentreturns.net/main/landing Thanks Usman

Posted 5 years ago

“I generally don't do reviews on products because I don't really have the time being a full time student etc however, I ordered a dress from PLT to see Huda Beauty in London and it didn't come in time. When it did eventually come, the packaging was already ripped; luckily the dress wasn't damaged or dirty. Despite my issues with the delivery of the product, I can't fault the dress or the price I paid for it (think it was £6?).”

Helpful Report

Posted 5 years ago

Hey Zahra, Sorry to hear you had issues with delivery. Our logistics team are looking into this with the courier, to find out what happened and what actions we can take to reduce the chances of this happening in the future. Glad to hear you loved your dress though and all the best in your studies. Thanks Usman

Posted 5 years ago

“Great delivery, absolutely LOVE the jumpsuits I ordered & received tons of compliments, true to size, nice quality. Will def be ordering again!”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“I am pleased with the delivery but for the quality of the product, there is a lot if scope for improvement. It does not reflect the pictures and I would say especially the dresses. But hoodies and jackets are very nice and better quality.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you didn't love your haul. I'll pass on your feedback to our website team, so they can check make sure the images better match the items and reduce the impact of studio lighting. Glad to hear you loved the hoodies and jackets though. Thanks Usman

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews