PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was probably my third time ordering from you guys, still disappointed material isn’t what’s shown on the models. Almost like a fraud sizing is very different and confusing. Material sucks. Nothing so far I have ordered I liked.”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear about your order. I'll send you a private message so that we can discuss further. Alex

Posted 4 years ago

“Been ordering from here for a while and always great quality and amazing clothes!”

Helpful Report

Posted 4 years ago

Hi Rachel, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 4 years ago

“Purposefully mislead to believe that an item was a part of a set as it was in all the pictures on the website both on and off the model. Clearly an attempt to scam people out of their money. Continued to be mislead when I contacted customer services waisting my time as well as my money.”

Helpful Report

Posted 4 years ago

Hi Lara, Sorry to hear about this, i'll send you a private message so we can discuss further. Alex

Posted 4 years ago

“Fast arrival, good quality”

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Posted 4 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 4 years ago

“It's a beautiful shopping site and the clothes are very nice!!!”

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Posted 4 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Alex

Posted 4 years ago

“The arms were about 4" too long, the top of the dress barely covered my bust, and did not go to the waist as it did in the picture, I have normal proportions and have never come across this before. To return this would be even more cost and time so I will donate it to our local charity shop but unless it is cut up for a small child with very long arms it is no good to anyone. Total waste of money, this was my first and last experience of buying from this website.”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear about your dress, we want to take a further look into this. I've sent you an email for further details. Please check your inbox along with your spam and junk folders for this. Thanks, Alex

Posted 4 years ago

“it was a great fit”

Helpful Report

Posted 4 years ago

Hi Lucy, Thanks so much for your kind words! You’ll have looked next level. Come shop with us again soon. Thanks Kay

Posted 4 years ago

“Customer service is really good, although I feel the quality and material of the clothing has gone really terrible. The dresses are flimsy and the material is very thin and doesn’t really have any shape. Disappointed I had to send the clothes back as I’ve been buying from pretty little thing for years, the quality is just really cheap”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear you were not pleased with your purchased items. I will be asking for this to be looked into to ensure our products are the best they can be. Please can you contact our customer service team with your order details so we can get this looked into and get your returns processed. Thanks Kay

Posted 4 years ago

“Delivery could be quicker but,overall the items is brilliant ,stylish ,quality and sassy.”

Helpful Report

Posted 4 years ago

Hi Deana, We’re glad you’re happy with your experience shopping with us! If you ever need any future help just hit us up. In the meantime, happy shopping! Thanks Kay

Posted 4 years ago

“the order was perfect !”

Helpful Report

Posted 4 years ago

Hi Dan, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Kay

Posted 4 years ago

“Alles war super ausser Zoll kosten.”

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Posted 4 years ago

Hi Sajra, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. With regards to Customs charges, unfortunately this is something which is beyond our control. Thanks Kay

Posted 4 years ago

“My delivery hasn't arrived yet! It was supposed to arrived more than a week ago. i'm still waiting, if I Don’t get it soon I want My money back”

Helpful Report

Posted 4 years ago

Hi Luisa, Please accept my apologies for the delay in getting your order to you. I've looked into the tracking information and can confirm your order has reached Spain. I have sent you a private message with further information on this. Thanks Kay

Posted 4 years ago

“Mi pedido aún no ha llegado y debió llegar el 17 de este mes, cuánto más tengo que esperar? Muy poco satisfecha, o me llega o quiero que me devuelvan el dinero. Mi localizador de pedido es LN011833075GB”

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Posted 4 years ago

“My parcel was delivered on time. And I got updates on where it was.”

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Posted 4 years ago

Hi Chelsea, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Kay

Posted 4 years ago

“Good price nice clothes”

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Posted 4 years ago

Hi, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Kay

Posted 4 years ago

“Pvc jumpsuit, loved it. The only criticism I would say was top was a bit big, because I’m small chested Maybe I should have got size 10 rather than 12. Other than that I loved it.. the bit on bottom, make your butt look extra big. And nicely shaped.”

Helpful Report

Posted 4 years ago

Hi Georgina, Thanks so much for your positive feedback. If you ever need any future help just hit us up. In the meantime, happy shopping! Have an amazing day and come back again soon. Thanks Kay

Posted 4 years ago

“Great style huge choice . Great service at hand when required. Price is competitive . Wish my deliveries would come faster as i live in spain and delivery charge is high .”

Helpful Report

Posted 4 years ago

Hi, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Kay

Posted 4 years ago

“This was my first time ordering from PrettyLittleThing.com The online experience was over all pretty easy (except for my own indecisiveness on which colour dress I wanted as the dress I ordered came in 2 colours). For the most part, the dress does look the same as is in the pictures on the site and it helped knowing the models height to compare to my own for sizing. The sizing fit as the sizing chart said so there was no issues there. The quality of the specific dress I ordered is not the best - I did not expect it to be of top quality for the price I paid however for a black dress I was surprised it is see through. The style is very cute so I got a black liner for it and problem solved. I just hope maybe going forward they add liners to some of the thinner material items - would happily pay extra for it :) It arrived within about a week (I live in Canada) which was way earlier then the original delivery quote - so that was a nice surprise. The package it came in was pretty as well. The moral of the story here is PrettyLittleThings offer cute pieces for cheap prices - you pay for what you get so maybe other items are of better quality but if the price for the item seems to good to be true - don't expect the best quality. I would order again from them.”

Helpful Report

Posted 4 years ago

Hi, Thanks for taking the time to provide your feedback. I will pass on your feedback to the dresses team to see if we can include Liners with all dresses. Again, thank you for bringing this to our attention so we can continue to improve our products. Thanks Kay

Posted 4 years ago

“Lovely clothing, great price and you can always find what you want.”

Helpful Report

Posted 4 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 4 years ago

“Super satisfied with the clothes”

Helpful Report

Posted 4 years ago

Hi Fatouma, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 4 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews