PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“trying to return items and when I go to print/pay for the return label it is refusing my payment so I can't print it out and return before the 28 day period. Guess I won't get my money back. Scammers.”

Helpful Report

Posted 5 years ago

“I won't be shopping here again! Ordered on Saturday for next day delivery on Sunday. I received an email to say I should expect my parcel to be between 10:00am-13:00pm. It gets to 12:00pm and there's a 'delay' so waited up until 18:00pm and then I message them on Facebook and I'm told there's a issue with my address and to confirm it. I know there's no problem with my address as Ibe received parcels before without an issue and they refuse to give me a refund on the delivery charge because the courier tried to deliver it...I was in all day, gave them the correct address and yet they think they can keep your money when it's not the customers fault! I keep having to repeat myself about wanting a refund on the delivery charge or the whole delivery and they keep ignoring that part and answering the other part of my messages but take 2 hours to reply! Absolute joke customer service and Hermes is a joke as well”

Helpful Report

Posted 5 years ago

“so fast & easy to return! plus size is perfect fit”

Helpful Report

Posted 5 years ago

“Bought a dress off of the website- fabric was a little flimsy, I dismissed it. I have worn it all of 3 times before one of the straps snapped!”

Helpful Report

Posted 5 years ago

“Horrible and unreliable. Placed an order and chose Express shipping but for whatever reason confirmation came up as standard shipping. Contacted the as soon as I noticed the glitch and asked if they could correct if but they refused. Standard shipping would take 2 weeks and by then items will be useless to me. Won't make the mistake of ordering anything from them ever again.”

Helpful Report

Posted 5 years ago

“I ordered a pair of joggers in a large, as I followed the sizing chart and measured myself. Got it in the mail fairly quickly, was excited because these are the pants I’ve been contemplating on buying and I finally did. Opened them and.. wow. So baffled that a supposedly “large” was literally the size of a small; even close enough to be an extra small. The sizing chart needs to be changed. Kinda disappointed because I was excited to receive my clothes but, will be returning.”

Helpful Report

Posted 5 years ago

“You go to order from there new items page, but when you do they never have your size or everything is OUT OF STOCK especially there Diamanté Bikini collection which was only in due the last few days, they then send you an email to say, look wears new on our website, so when you log in to look, they are out of stock already. I got in touch with customer service and they take forever to get back to you, to say Iam sorry we won't be restocking the new collection, bit BIZZARE that eh, really puts you off ordering from them.Terrible”

Helpful Report

Posted 5 years ago

“I sent back returns to PLT on the 20th may, I contacted them at the weekend to find out what was going on because I had received my money back nor did I have an email from PLT confirming they have my returns as you can imagine I was somewhat concerned as my parcel was picked up by a Hermes courier which emailed me straight away with collecting my parcel with a tracking number to keep track of my parcel it clearly states the day and time I requested Hermes to collect my returns it clearly states tge day and time Hermes collected from my house and it clearly states day and time it was returned back to PLT which was on the 22nd may! Now I emailed PLT all of this and was told this was not sufficient enough as evidence and I have to wait until the 4th June!!! If ive not heard anything about my returns I then have to get back in touch and provide a receipt from the courier collection?? I ordered a substantial amount of items it's not as if I'm owed 10 pound it's quite a lot of money I'm owed back I cannot understand how a tracking number which clearly states days and times of collection and progress of my package is not sufficient enough as evidence of returns waiting from the 20th may to the 4th of June to get something resolved is absolutely ridiculous. My experience with PLT hasn't been great and its put me off purchasing with them again I've never experienced this at all with any other online retailer.”

Helpful Report

Posted 5 years ago

“The clothes fit waaaaaay small. Size 8 fits like a 4. And the quality is really bad, see through, flimsy. The ‘shirt’ fit like a bra. Also arrived over a week late, and no one from customer service responded. Don’t order from this website.”

Helpful Report

Posted 5 years ago

“would not except the money on the card, even though there was money on the card.”

Helpful Report

Posted 5 years ago

“I ordered the "Cow Print Western Hat", which after about a week is off of their website now. A structured hat (cowboy style) was sent in a flimsy plastic bag packaging (it should've been boxed to preserve its structure). Once I unwrapped it, its shape was severely deformed. Not only that, but it turns out the hat's print is nothing like that which is advertised. Inside the hat, it has a huge "made in china" sticker on it. Luckily i paid for this thing on sale, so arguably it was worth what I paid for it, but in no way was it worth what they normally charged. It's one thing to purchase cheap clothes from sites that advertise as such (ex. Shein, Fashion Nova, Forever21 and other fast fashion sites with known low quality products), it's another to essentially be a front for an amazon shop where you get something along the lines of party favor quality accessories.”

Helpful Report

Posted 5 years ago

“I was expecting the worst but let me say there so much better then fashion nova and not as cheap . I actually like there clothing ! It’s exactly like the pictures and there stuff isn’t see through . I will def be ordering again”

Helpful Report

Posted 5 years ago

“Actually terrible. Clothes looked NOTHING like they did on the site at all. They also didn’t fit, and the measurements on the website said they would. Trash.”

Helpful Report

Posted 5 years ago

“I would give zero stars if I could. Dresses came with rips in both of them, trim was torn as well. Terrible website that clearly do not care for customers. DO NOT BUY!”

Helpful Report

Posted 5 years ago

“Would never order off this again, my mother and I totally agree that we’re never online shopping on this website again, it’s like ordering off wish; the clothes look amazing in the pictures and when you order them they’re a crappy material and look nothing like they are in the picture! This has happened with ALL of our orders off this which was between 7-8 items and I thought one item was okay but after an hour into the first wear of a bodysuit there’s already a rip in it where the clasps are! No it was not too small it was actually a loose fitting. My mother’s refund has also not come through and it’s been more than 14 days too, disaster of a website!”

Helpful Report

Posted 5 years ago

“If I could could do zero stars I would. Clothes came in the wrong color and size. Clothes cannot fit because it’s way smaller than the size it says it is. I will never order from them again. This was my first and last and will deter everyone I know not to purchase from them”

Helpful Report

Posted 5 years ago

“I ordered and it took a full 7 days to receive my order. When it arrived it was the wrong size. I ordered a size 8 and they sent a size 6. No phone number to call, only email. I emailed, DM’d, etc. No one responds. Website says I have to wait 21 days for a refund. I’ve never heard of that long of a wait in my life. Horrible customer service because there is none.”

Helpful Report

Posted 5 years ago

“I returned my order which I regretted placing in the first place because it’s quite pricey. I then waited the mandatory 21 days for ‘processing’ even though my return had been delivered in a few days from me sending it back. After 21 days, I still hadn’t gotten my refund and contacted customer service once again. They told me to wait a couple more days which I did and gave me a specific day on which I would receive my money. The day came and I still HADNT recieved it. I was furious. I emailed them as well as contacted customer service and am currently waiting for a reply. Only order from this site if you know you credit card won’t suffer because in the long run you’ll lose money and time while trying to return something.”

Helpful Report

Posted 5 years ago

“Please respond to me I have emailed and commented on your Instagram and no reply from you,I ordered the emerald green slinky ruched one shoulder longline midi dress,on my bank thr payment went through but your website said its having problems processing.”

Helpful Report

Posted 5 years ago

“Fast delivery. Just not so clear on how to return.”

Helpful Report

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews