Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,274 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,274 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 10th April 2025

Francis

Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

146

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was good and arrived in a few days. However very disappointed in the products themselves. No good quality and don't actually work”

Helpful Report

Posted 8 years ago

“the key rings broke within days of them arriving”

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Posted 8 years ago

“No card - containing sender details and congratulations- sent with gift. Recipient had to ask on Facebook who had sent gift. Not impressed.”

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Posted 8 years ago

“It's such a lovely concept for a gift, but I have been left disappointed that the sound wave is just the same throughout the whole picture. You'd think a little more effort would be put into which part of the song is going to be used to make the effect on the picture really stand out. Given this I don't think it's worth £30.”

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Posted 8 years ago

“Parcel was not delivered and had to get a replacement”

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Posted 8 years ago

“Only received part of an order. The order was placed in good time and was personalised for a special birthday and it did not arrive in time for the birthday.”

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Posted 8 years ago

“Unfortunately when I opened the packaging the spine of the book was broken. I did email to see if there could be a resolution and received a message back that couldn't be read! A novel present, but not worth a broken present for what it cost!”

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Posted 8 years ago

“Wrong item sent and customer service emails not particularly helpful. So much so that I decided I didn't want the item in the end.”

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Posted 8 years ago

“Nothing like the photograph in any way”

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Posted 8 years ago

“The personalise glass looked cheap & nasty and was expensive for what was redeived. Looked very amateur, I would not recommend this product.”

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Posted 8 years ago

“Although the book was great, it had the incorrect dob.i contacted prezzybox and they guaranteed to get a replacement book for the end of the following week as it was a christening gift.it didn't arrive. I contacted prezzybox again who said they'd email me back after speaking to the supplier. They didn't .shame as it's a good gift that we didn't get to give on that special day.”

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Posted 8 years ago

“The gift was perfect and the inscription was also lovely however I paid extra for speedy delivery and frustratingly it arrived on the 12th not the expected 11th which was too late for an on-time birthday gift a bit disappointing.”

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Posted 8 years ago

“Purchased engraved glass tankard. Engraving not like picture. Writing smaller and thinner than on photograph. Would not have bought it had I seen it in a shop. Will not use Prezzybox again.”

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Posted 8 years ago

“I ordered a personalised cake stand for a friend's birthday on 31/12/16, got a confirmation email it will be delivered between 5th-9th Jan. 10th Jan came, no sign of email to say it has been dispatched and no sign of the gift. I emailed on the 9th Jan to ask what had happened to the order but got no response so I called up to find out what had happened on the 10th Jan -the lady said it was nothing to do with Prezzybox and that it was an outside supplier they were waiting for but she did say she would find out to chase it up and let me know via email. I did get an email saying it should arrive by no later than 13th Jan and it did arrive finally on that day. Very disappointed as I could not give my friend the present on her birthday. If Prezzybox knows it will take 2 weeks then it would be better to be honest and say it will take this long. Having paid for a delivery service of almost £4 I feel extremely disappointed that it did not arrive on the estimated delivery dates and to be honest would like to get some sort of compensation. I shall not be ordering from this company again”

Helpful Report

Posted 8 years ago

“Customer service is to be desired. Politely asked for a refund for two products which turned up smashed. Sent pictures of both - only refunded one. I replied to the RUDE email, attaching the photos once more but 3 days later still no reply. Well done to your team, I probably wont use this site again.”

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Posted 8 years ago

“Delivery did not arrive as stated and when checked with Royal Mail they had not got it either. Email sent requesting a full refund and have to date still not heard anything. I am really disappointed”

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Posted 8 years ago

“The sash had an oil type stain on it and the edges were very poor finish.”

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Posted 8 years ago

“One of my items was out of stock but this was not shown when ordering and was only picked up when the order was due to be dispatched and I was sent an email. As a consequence it was too late to order another item in time for Christmas and I was one present short. I have not yet recieved the missing item.”

Helpful Report

Posted 8 years ago

“Was sent a email to say would be delivered between 2nd and 4th Jan rang up on 5th no delivery then told it had been dispatched on 5th it's now 7th and still no delivery this was for a anniversary on 3rd not happy keep calling company no reply shocking service !!!”

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Posted 8 years ago

“Both incorrect and faulty items received. Slow comms - only responding after I tweeted about my experience. Still awaiting refund for faulty item. Not impressed at all”

Helpful Report

Posted 8 years ago

Prezzybox is rated 4.5 based on 58,274 reviews