Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s such a good idea and so realistic but what a pity it’s too small to hold a front door key.”

Helpful Report

Posted 7 years ago

“Lollipop face delivered , very well packaged but unfortunately the stick was broken off from thr lollipop and a small piece of the candy from where the stick goes into the candy was broken off, I contacted prezzy box and a replcement will be sent out.”

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Posted 7 years ago

“Doesn't look anything like what I ordered. If you're going to put a picture up of what you're selling at least make it an actual picture of the item.”

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Posted 7 years ago

“Delivery was stated as 1-3 days on your website. My order was placed before 9am on a Wednesday. A dispatch note was received by email after 5pm on the same day. The Saturday following I sent an email via your website to chase my order, but NO reply was received within the 24/48hr timescale you state. My order was finally delivered the following Monday, which equals 5 days after my order was placed. If your delivery time scale is "Working days" this should be clearly displayed on your website and your staff need to return customer emails..”

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Posted 7 years ago

“I ordered 2 items. One arrived on time and the other I am still waiting for. It has yet to be packed and dispatched and was meant to arrive on the 9th. As this was a Valentine’s Day presents this will now not arrive on time.”

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Posted 7 years ago

“the items were alot smaller than expected”

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Posted 7 years ago

“The engraving is really bad quality. To me it's not tradition engraving and on a silver cutlery set the "engraving" is in gold! I'm so disappointed!”

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Posted 7 years ago

Hello Thank you for your feedback. We are sorry to hear that the engraving is poor quality. This is not acceptable. Would you be able to send an image of the engraving to my email address sharon.hall@prezzybox.com and we can then arrange for a replacement or a refund, whichever, you prefer? Once again please accept our sincere apologies.

Posted 7 years ago

“The top of the casing where the engraving is, is scuffed like someone has tried but failed to buff or polish out some imperfections. Tried to call you at the weekend but the office is not open then and it’s too late to try and I can’t call during the week as I work during office hours and anyway there wouldn’t be time enough for you to send a replacement even if that was an option. His eyesight isn’t great so I’m hoping he won’t notice.”

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Posted 7 years ago

“I ordered a book and when it came it was not in very good condition, it was paper back and the paper looked old and in some places war ripped”

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Posted 7 years ago

“I ordered 2 things on the 30th January and only 1 of the items have arrived with my girlfriend's birthday being tomorrow (7th Feb). I am totally gutted as I don't have a replacement for it. Unfortunately as I am at work I an unable to give any reference details ....but 1 of the items was delivered to The Plymb Centre in Bath”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We cannot apologise enough that you have not received one of your items. If you could contact us at csteam@prezzybox.com and let us know which item you have not received then we can look into this for you. Both of the items have been dispatched on the 29th January so we feel it may be lost in transit.

Posted 7 years ago

“I'm still waiting for my delivery 4 days after the latest expected delivery date. I messaged to ask where my item was and got a reply to ask what the item was which I have replied to twice and still had no reply almost 48 hours later.”

Helpful Report

Posted 7 years ago

“Hi I was disappointed with the service I had. I needed a present urgently and chose next day delivery. There was nothing on the website to say I had to order by a certain time in order to get the item the next day. As it was, I ordered it at around 7pm then received an email to say it would be delivered two days later even though I'd paid £5.99 for next day delivery. When I checked, the delivery date was there at the checkout, but I didn't think it was obvious enough when it was next to the next day delivery box. As soon as the confirmation email came through with the date, I rang Prezzy Box to try to change to another delivery date or address because I was going to be away, which was why I wanted the earlier date in the first place. The person I spoke to was quite brusque, although in the end she promised to check whether the parcel could be sent to a different address and ring me back. She never did. The item arrived, as predicted, when I was away, which was too late then to give to person whose birthday it was for. All in all not good, sorry.”

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Posted 7 years ago

“Order placed on 18th January for birthday present - as yet no delivery received. Chased order last week and was asked to wait as order could not be tracked (sent by post). Still no delivery and item no longer required”

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Posted 7 years ago

“Paid for next day delivery and the present did not get there the next day as promised. I was refund the £5.99 for the upgrade so its not all that bad.”

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Posted 7 years ago

“i ORDERED PORT PERSONALISED AND I RECEIVED CHAMPAGNE FOR SOMEONES DIAMOND WEDDING, IVE YET TO RECEIVE THE CORRECT ITEM”

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Posted 7 years ago

“Item was not sent until several days after the estimated dispatch date, and nearly two weeks after ordering. Made a birthday gift late. Wouldn't order again.”

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Posted 7 years ago

“I was dissapointed with the quality of the engraving.”

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Posted 7 years ago

“Was rather disappointed that this special gift for a very dear friend didn’t come in a presentation box, to be able to gift wrap it nicely”

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Posted 7 years ago

“Was emailed on the 15th to say goods dispatched to arrive 17th-18th ,it is now the 21st and still not arrived at the shop for collection.”

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Posted 7 years ago

“We are still waiting to receive out product. Was told should be with us by Wednesday but it is now coming saturday”

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Posted 7 years ago

Prezzybox is rated 4.5 based on 58,272 reviews