Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,274 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,274 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 10th April 2025

Francis

Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

146

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a photo album for my husbands 40th birthday it. It's me £60 and there was 4 blank pages in the centre of the album”

Helpful Report

Posted 8 years ago

“I ordered this gift for a 60th birthday present for my sister. I rang and spoke with someone asking the certificate would be dated 30 November 2016 for this very reason however today I find out it was issued dated the 25Th November 2016. Very disappointing. Such a shame because it did arrive her on her birthday which would of been perfect if only they hadn't messed up the date :(”

Helpful Report

Posted 8 years ago

Hi Marion, Thank you for your feedback. The company which personalises the certificates is not ourselves, unfortunately. Please contact the company whom you sent the completed personalisations to and they should be able to issue a replacement for you directly. Hope this helps,

Posted 8 years ago

“Postage was supposed to be 2/3 days I did not receive my package for over a week. When I did receive it the box was pretty battered. Also the tracking of my order kept saying conflicting accounts of where my item was. Very poor”

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Posted 8 years ago

“My order was delivered in an awful condition. I don't know the method of delivery, whether it was through Royal Mail or a specific. The order was left on the doorstep, which resulted in the pages being soaking wet and difficult to separate. Needless to say, this is the first time I used Prezzybox.com and the last! Sara Rees”

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Posted 8 years ago

“Was a misprint on book & was simply told it was my error & not willing to do anything...”

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Posted 8 years ago

“order made on 13th November It is now 26th November No item received No communication to explain delay or even confirm dispatch”

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Posted 8 years ago

“I ordered three items for secret Santa gifts, the packaging was so poor one of the items was badly damaged. I am still waiting for the replacement even though I sent the damaged item back immediately. Very disappointing as I was trying to be organised and this is just a nuisance.o”

Helpful Report

Posted 8 years ago

Hi Dee, Thank you for your feedback and we're sorry to hear that your replacement hasn't arrived with you yet. I have checked our system and can see that this is on its way to you. It looks as though the item will be with you any day now. If you have any other queries or concerns, please don't hesitate to contact us. Thank you,

Posted 8 years ago

“My order had to be resent because there was an issue with the courier and then when I received it half of the order was incorrect I now I have to return the package and begin the process all over again. Very disappointed.”

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Posted 8 years ago

“The drone ordered was way smaller than you made it look in the picture”

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Posted 8 years ago

Hi Diane, Thank you for your email. We're very sorry to hear that you're not happy with the size of the product you've ordered. Please contact our team if you would like to return this for a refund and we can assist you further. Thank you, Prezzybox.

Posted 8 years ago

“Both items were knocked about. The packaging for one item was broken and cracked and the pineapple tea lights were battered and bits had broken off. Delivery time was good”

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Posted 8 years ago

Hi Harriet, Thank you for your feedback. We're so sorry to hear that one of your items has arrived damaged. Please contact our team on: csteam@prezzybox.com and we would be happy to send you replacements. Hope this helps, Prezzybox.

Posted 8 years ago

“Present bashed down in a box too small for packaging. Lazy.”

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Posted 8 years ago

“I still have not received my delivery 6 days after the estimated date.”

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Posted 8 years ago

“Initially I was delighted with the lovely book I received,which was for my little grandaughter for Christmas. However on a close look I noticed a mis-spelling. I contacted your customer services, who pursued my Enquiry. The young lady got back to me, pointing out that the mistake was mine. I recognise that I should have noticed this myself at the checking stage, but unfortunately I didn't. My mistake was that I typed, "with live" instead of "with love". I am disappointed that there is not a quality assurance stage in your process which could have picked up such an obvious mistake ????”

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Posted 8 years ago

“Gin bottle of shower gel not authentic”

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Posted 8 years ago

“The online illustration and price of the book (Haynes Allotment Manual) indicated that it was the hardback version of the book that I was ordering - although there was no text to confirm this. The book that was delivered was the paperback version, so I was extremely disappointed. If I had wanted the paperback version I could have bought it elsewhere for six pounds less. Unfortunately, as the book was to be a gift, I did not have time to go through the process of returning and reordering. Therefore, this first purchase remains a disappointment.”

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Posted 8 years ago

“The 'box' was made out of several and with the amount of tape holding it together, I almost wrenched the glass bottle out of it - which, considering it is a bath lotion, would be rather messy on our carpets!”

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Posted 8 years ago

“We ordered a copy of the Times from 1976 as a Ruby Wedding present. Only after the order had been accepted and paid for were we informed that Saturday issues of this paper were not available. I would suggest that mention should be made of this on the website to save wasting the customer's time and yours.”

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Posted 8 years ago

“Paid extra for next day delivery as it was for a birthday and never came next day to say how much next day delivery is and not turned up was annoying.”

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Posted 8 years ago

“Hello The gun and cans which were for desk top use does not work The gun trigger does not pull so the present is no good The rest of the presents were fine What can we do about the gun Regards”

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Posted 8 years ago

“I ordered a personalised glass for my sister's 18th birthday. And instead of receiving the correct one, she received someone else's stag-do glass. I had the parcel sent straight to her from prezzybox rather than via me - and so I didn't check it beforehand. She then opened her present to find it wasn't actually hers!! I have never had any issues with prezzybox in the past, but I am quite disappointed this time unfortunately”

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Posted 8 years ago

Prezzybox is rated 4.5 based on 58,274 reviews