Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“both the items I order appear to be of poor quality. the choice on the site has a wide range although did not find what I was originally looking for”

Helpful Report

Posted 6 years ago

“I ordered my present for a birthday on Friday, I was told estimated delivery would be between 13-15th I still haven’t got a dispatched email so I don’t see how it’s getting here by tomorrow. And tomorrow is the birthday. Not completely satisfied”

Helpful Report

Posted 6 years ago

Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.

Posted 6 years ago

“I found the ordering page unclear about adding a message on the gift as when I checked later it is under the button to continue or next page button I therefore went through the order thinking it would come up at some stage After the order was completed I sent a message to the company to add a message afterwards but didn’t receive any reply at all”

Helpful Report

Posted 6 years ago

Hello Sue Thank you for your feedback. We are truly sorry about this but we don't seem to have received an email from yourself. We will get this looked into with our technical department as there may have been a glitch somewhere. Apologies for any inconvenience caused.

Posted 6 years ago

“Not the best! Ordered personalised socks that were dispatched Monday and were due to be delivered between Wednesday and Thursday but still haven’t arrived and it’s now Saturday evening with no email informing me of late delivery. Not happy as this was a gift and now not be received on time.”

Helpful Report

Posted 6 years ago

“I wrote an email a couple of days ago in response to my parcel being delivered, I am waiting on a response as the contents of the parcel were incorrect and was not the same as I ordered. Hope to hear back as soon as possible.”

Helpful Report

Posted 6 years ago

Hello Jake, We're really sorry to hear you've received the incorrect order, I can see that one of our customer service colleagues has replied to your email and we are awaiting your response, please check your emails so we can solve your issue swiftly! Kind regards, Prezzybox.

Posted 6 years ago

“One side of the lining in the presentation box was very badly put in showing white glue marks. Had to try and rearrange.”

Helpful Report

Posted 6 years ago

Hello there We are so sorry to hear this! A member of our customer service team has contacted you directly about this to make sure that everything has been sorted for you now, we really hope we can turn this around for you! Best wishes Prezzybox

Posted 6 years ago

“My message was not included so I was not very happy with the service. Also it was difficult to find the recipients address and so had to ring the company. I am reluctant to use this company again A Hassan DBE”

Helpful Report

Posted 6 years ago

Hello Anna, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon! Prezzybox.

Posted 6 years ago

“I have made an order on Tuesday 26th of Feb. order number is 103036570 of two items; vibrating massager and Personalised Chocolate Chip Cookie. The first item delivery was expected to be between Wednesday 27 February to Thursday 28 February and I have only heard back that the item has been dispatched but never delivered yet and the second one estimated is Thursday 28 February to Monday 4 March and I have not heard anything about it yet at all. I am disappointed as I was supposed to surprise my boyfriend who haven't received anything yet. The address to be delievered to is Flat 6, Arlington House, 1,Park Lodge Avenue West Drayton Greater London GB UB7 9FD under the name of Ahmad Al-Zoubi .”

Helpful Report

Posted 6 years ago

Hello Ahmad, I'm sorry to hear you're still waiting on the 2 items, I can see that a colleague has contacted you regarding your order, please let us know by responding what you would like to do next, Many thanks Prezzybox.

Posted 6 years ago

“Not a great service unfortunately. I paid a premium price for same day delivery and my present was delivered late! I’m still waiting for a refund. Not happy.”

Helpful Report

Posted 6 years ago

Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your delivery, the refund for the extra delivery cost you paid has been refunded and will be back in your account within 3-5 days, Kind regards, Prezzybox.

Posted 6 years ago

“The hearts on the mug have started to come off. A tad disappointing as it was a gift from my daughter and I've deliberately hand-washed it and avoided the dishwasher. Bit sad really.”

Helpful Report

Posted 6 years ago

Hello and thank you for your review. We are very sorry to hear this and if you owuld like to contact us at csteam@prezzybox.com, we will happily get a replacement sorted for you, if you wish. Many thanks

Posted 6 years ago

“Was disappointed with the item considering the cost, seems very overpriced”

Helpful Report

Posted 6 years ago

Hi there Thank you for taking the time to leave us a review! We are sorry to hear you are not 100% happy with your item, you are more than welcome to contact us on csteam@prezzybox.com if there is a fault with the item. Thank you! Prezzybox

Posted 6 years ago

“The product was ok but I paid a premium to have it delivered the next day but it didn't arrive until 4 days later after my granddaughters christening.”

Helpful Report

Posted 6 years ago

Hi Charlotte Thanks so much for leaving us a review, I have looked into your order and you are completely right you should have received this Friday not Monday! We are so sorry for this, it is rare this happens and we are not sure why it has. I have refunded the price difference of your delivery down to standard price, this will appear in your bank within a few working days. We hope you choose to shop with us again in future. Best wishes Prezzybox

Posted 6 years ago

“emailed after ordering to get express delivery in time for Valentines day. was told via email no problem - however this was not the case and goods did not arrive in time.”

Helpful Report

Posted 6 years ago

Hello Greg Thank you for leaving a review. We are very aware of the issues that you'd had with your order and are truly sorry for the inconvenience caused. We have refunded your delivery charge as a gesture of good will. Many thanks.

Posted 6 years ago

“How can I review something I still have not received”

Helpful Report

Posted 6 years ago

Hi Patricia So sorry to hear this! A member of our customer service team has contacted you directly regarding when you should expect to receive your order. Thanks so much for shopping with us. Prezzybox

Posted 6 years ago

“The main complaint was that you charged for next day delivery which was the saturday and you did not deliver it until the tuesday if we had of known that we would of cancelled the order.”

Helpful Report

Posted 6 years ago

Hi Ray Thanks so much for leaving us a review, we see that you placed your order on the 15th late Friday evening, the delivery method that you chose only applies to working days, this meant that your order was dispatched on the Monday and rightfully delivered on the Tuesday. We are sorry your order didn't come as expected, but even if the Saturday delivery was chosen it states that order needed to be placed before 3:30pm on a Friday. We completely understand why you'd be frustrated though! Sorry for your inconvenience, we hope this clears things up. Hope to see you again in the future! Prezzybox

Posted 6 years ago

“Difficult to write a review before my ordered items have arrived!”

Helpful Report

Posted 6 years ago

Hi Zena Thanks so much for leaving us a review. I am sorry you have received the email to leave us a review before receiving, personalised items do take a little longer, I can see that you should be receiving this week! If you have any queries or worries please do not hesitate to contact us over at csteam@prezzybox.com Prezzybox

Posted 6 years ago

“Whilst Customer Service was good once accessed, it needed to be. There were problems with a character count on the personalisation of an item on Prezzybox's website, which was making it impossible to fill a second field and place the item in the basket. I Made an enquiry via email and received a reply in somewhere around 2 days I think it was, and whilst Prezzy Box's representative was brilliantly helpful and absolutely charming, a lot of time had already been wasted trying to get the personalisation to work on the website. I had eventually found a way of making it work by entering TOO MANY characters (being keen to get the order placed soonest so as not to miss delivery on a significant birthday) ........ Prezzy Box's representative very generously volunteered to contact the supplier and make sure delivery speed was upgraded and that all had gone through ok. (much appreciated, thank you Prezzy Box) ...... and I had ordered one of the item for myself so that I could know what had been sent as a gift. It arrived the very next morning, beautifully packaged ... and printed .... But .... sadly was a very heavy mug and not of particularly elegant proportions ..... and NOT the bone china I had hoped for (for the price)..... the other items I had ordered were also disappointingly low in quality and two items SO poor that they are of no use whatsoever and will have to be returned. My overall impression, sadly, is of poor quality .... which does not incline me to return ... and I canNOT in all honesty make a recommendation :'(”

Helpful Report

Posted 6 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your items on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Also if you could attach an image of the mug showing why you are unhappy with it, that would be a big help! Thanks, Prezzybox

Posted 6 years ago

“I never actually received the item I ordered as it never reached DPD for delivery. I am still waiting on a refund, but I will say the customer service rep I spoke to was very apologetic.”

Helpful Report

Posted 6 years ago

Hi Cassie Thanks so much for leaving us a review, we are gutted that things didn't go as hoped and we couldn't sort things with DPD, I am so happy that you are happy with the customer service received. Looking into your order I can see that both refunds of delivery and the items were processed successfully, so they shouldn't take long at all to appear in your bank. We hope to see you again in the future. Prezzybox

Posted 6 years ago

“Delivery was expected from Friday 15th February. To date not had any email or tracking that my order has been dispatched so have no idea when I will receive it”

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Posted 6 years ago

“Day late”

Helpful Report

Posted 6 years ago

Prezzybox is rated 4.5 based on 58,272 reviews