Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,267 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,267 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 5 star review on 22nd March 2024

Anonymous

Prezzybox 5 star review on 6th October 2023

Sean Stewart

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The 24 pink roses were of poor quality and none of the flowers bloomed and these were bought as a birthday gift for my wife. I am extremely disappointed and will not purchase flowers through your company again and for the cost of £48 these were exceptionally poor value”

Helpful Report

Posted 1 year ago

Hello Matt, Thank you for leaving a review! We're terribly sorry to know you're unsatisfied with our services. Your experience and satisfaction are a top priority for us, and we’d like to take this opportunity to correct the situation. We've contacted you via email to sort the issue out. Looking forward to hearing from you! Prezzybox Team

Posted 1 year ago

“Prezzybox's supplier sent a mug that was wrapped in a sheet of plastic with no other protection. It was a birthday gift and, due to the total lack of care or common sense in packing, arrived in pieces. While Prezzybox helped with arranging a replacement, neither they nor the supplier adequately apologised. When I requested that the replacement be properly packaged to avoid further disappointment, all Prezzybox felt fit to say was 'we will pass your request on to the supplier'. My feeling was that, while this may be an efficient company, they care little about the sentiment behind gift giving. A simple 'we are really sorry that this happened and that it caused disappointment. We will do everything we can to get you a quick replacement' was the sort of sentiment I was looking for rather than their efficient yet cold way of arranging a replacement.”

Helpful Report

Posted 1 year ago

Hi Jonathan, Thank you for leaving a review! We're extremely sorry to hear that you're not satisfied with the service provided. We've contacted you via email to sort everything out! Hope to hear from you soon! Prezzybox Team

Posted 1 year ago

“Great product, arrived earlier than expected 👍🏻”

Helpful Report

Posted 1 year ago

Hi Philippa, We're so excited to receive your review! Thank you for sharing your experience with us, this means a lot to our team. We do hope you shop with us again! Prezzybox Team

Posted 1 year ago

“Absolutely amazing service. They went over and above”

Helpful Report

Posted 1 year ago

Hi Victoria, Thank you for leaving us a great review! We’re so glad to know that we've met your expectations. We're always here in case you need us, and are happy to be of assistance. Thank you for choosing us! Menkind Team

Posted 1 year ago

“Easy to order. Fast and efficient delivery and good quality prooduct”

Helpful Report

Posted 1 year ago

Hello Douglas, Thank you so much for your very kind and thoughtful review. We're glad you had a great experience shopping with us. Prezzybox Team

Posted 1 year ago

“I purchased several items and am delighted with all. Great prices and speedy delivery. Will keep looking for more gifts.”

Helpful Report

Posted 1 year ago

Hi Lesley, Thank you for choosing us! We're excited to hear you love it! Prezzybox Team

Posted 1 year ago

“very prompt service and a nice mug but VERY disappointed with the picture which has been overtaken with too much red!!!! I didn't give it to my friend for his birthday as I thought it looked cheap which it wasn't! The example you show on your website is acceptable and what I was expecting...I would like to return it but the postage would be too much.”

Helpful Report

Posted 1 year ago

Hello Jean, Thank you for your feedback. We're sorry to hear you're disappointed with the mug personalization. We've now contacted you via email so we may assist you further. We look forward to resolving this for you. Prezzybox Team

Posted 1 year ago

“bad”

Helpful Report

Posted 1 year ago

Hi Realtin, Thank you for leaving a review! We're sorry to hear you're disappointed, however, we don't deliver our products to Ireland so your order could not be fulfilled. We can see that our customer service team informed you of this issue immediately and provided a full refund. We're terribly sorry for any inconvenience caused. Prezzybox Team

Posted 1 year ago

“I was disappointed Because I ordered red and pink roses, they were flowers I had in my wedding bouquet but the ‘pink’ ones were practically white (blood and bandages). If pink roses were not available I would like to have been advised. Pat Aston”

Helpful Report

Posted 1 year ago

Hello Pat, Thank you for your feedback. We're sorry to hear you're disappointed. We've now contacted you via email so we may assist you further. We look forward to resolving this for you. Prezzybox Team

Posted 1 year ago

“Parcel arrived early and very pleased with product which has been bought as a gift”

Helpful Report

Posted 1 year ago

Hi Jennifer, We're so excited to receive your review! Thank you for sharing your experience with us, this means a lot to our team. Prezzybox Team

Posted 1 year ago

“The item arrived on time”

Helpful Report

Posted 1 year ago

Hi Anne, We're so excited to receive your review! Thank you for sharing your experience with us, this means a lot to our team. Looking forward to hearing from you again! Prezzybox Team

Posted 1 year ago

“Great no issues items even personalised ones came quickly”

Helpful Report

Posted 1 year ago

Hello Lesley, Thanks for your review and for your kind words! We do hope you shop with us again! Prezzybox Team

Posted 1 year ago

“Quality, standard and delivery - always on point. That's why I use Pressybox.com”

Helpful Report

Posted 1 year ago

Hi Beverley, Thanks for your review and for your kind words! We do hope you shop with us again! Prezzybox Team

Posted 1 year ago

“Bought an item marked down in their sale. In perfect new condition, delivered swiftly (in spite of delivery just left at entrance without notification, usual for Evri). So all good.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your very kind and thoughtful review. We're glad you had a great experience shopping with us. Prezzybox Team

Posted 1 year ago

“Sadly the roses I ordered for my mother's funeral were so bad they were unusable and we had to get replacements from M&S on the morning of a truly stressful day. They had responded to my complaint on delivery with a 'they will get better' and an offer of a £5 refund. As you can imagine I was grieving and just wrote the whole experience off. Do not trust these people with anything important to you because they will let you down.”

Helpful Report

Posted 1 year ago

Hey Karen, Thank you for your review. We sincerely apologize for the disappointment you've experienced with your recent order. Your feedback is valuable to us, and we regret any inconvenience the situation may have caused. In light of the issue you've raised, we want to let you know that we have taken immediate action. We have processed a full refund for your order to ensure that you are not financially impacted by this. Your satisfaction is our priority, and we appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We're here to assist you and ensure that you have a positive experience with us in the future. Prezzybox Team

Posted 1 year ago

“Great site, plenty to choose from, easy check out and goods came very quickly. Excellent !”

Helpful Report

Posted 1 year ago

Hello Jan, Thanks for your review and for your kind words! We do hope you shop with us again! Prezzybox Team

Posted 1 year ago

“Excellent service. Beautiful gift for my son's birthday. THANK YOU.”

Helpful Report

Posted 1 year ago

Hello Ivy, We're so excited to receive your review! Thank you for sharing your experience with us, this means a lot to our team. Prezzybox Team

Posted 1 year ago

“Easy to use website and very efficient delivery of the item. Well packaged. Would certainly use this company again. Great gift ideas”

Helpful Report

Posted 1 year ago

Hello Jane, Thank you so much for your very kind and thoughtful review. We're glad you had a great experience shopping with us. Prezzybox Team

Posted 1 year ago

“Very efficient service.”

Helpful Report

Posted 1 year ago

Hi Valerie, Thanks for leaving us a great review! We’re so glad to know that we've met your expectations. We're always here in case you need us, and are happy to be of assistance. Thanks for choosing us! Prezzybox Team

Posted 1 year ago

“This gift for my parents 60 th wedding anniversary was all I wanted , special and made to a high standard . It arrived quickly, which helped us out too .. thank you”

Helpful Report

Posted 1 year ago

Hey Linda, Thank you for your review. We're delighted to hear that the gift met your expectations and added a special touch to your parents' 60th wedding anniversary celebration. Thank you for your kind words, and we're pleased that the prompt delivery contributed to your experience. If you ever need anything else, don't hesitate to reach out. Prezzybox Team

Posted 1 year ago

Prezzybox is rated 4.5 based on 58,267 reviews